Live Webinar: Managing Risk and Avoiding Malpractice in Urgent Care
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1:00 PM to 2:00 PM CST Members $50; Non-Members $100

When: Thursday, October 18, 2018
1:00PM CST
Where: GoToWebinar- Live
United States
Presenter: Susan Boisvert, BSN, MHSA, CPHRM, FASHRM
Contact: Nicole Iwinski

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About this Webinar: 

Would you like to improve patient safety and reduce your own professional practice risk? Using analysis of nationwide urgent care claims data, Sue Boisvert will review the most common urgent care claim allegations and contributing risk factors. This strong risk-based analytical framework will prepare participants to evaluate case studies of actual claims. Each claim will be presented with enough detail to allow attendees to identify missed opportunities and strategies to reduce the likelihood of a similar event happening at their own facility.

 Join Susan Boisvert, BSN, MHSA, CPHRM, FASHRM who is a senior risk specialist for Coverys. Her primary responsibilities include providing on-site assessments and risk management services to insured physicians, hospitals and facilities in Maine, Massachusetts and New Hampshire. Sue is a registered nurse with a Master’s degree in Health Services Administration from St. Joseph’s College of Maine and a Bachelor of Science in Nursing from the University of Connecticut. She is a Certified Professional in Healthcare Risk Management and a fellow in the American Society for Healthcare Risk Management (ASHRM). Sue serves on the Journal of Healthcare Risk Management editorial review board and has authored or co-authored chapters to the ASHRM Physician Practice playbook, Obstetrics Playbook and the New Risk Management Fundamentals handbook. Sue is president of the Northern New England Society for Healthcare Risk Management. She is a frequent presenter at regional and national conferences and contributes to healthcare and risk management journals.

In this webinar you will learn about the following objectives:

  • Identify the three most common claims allegations in the urgent care setting I
  • Identify three common patient safety risk factors in the urgent care setting
  • Identify risk-mitigation strategies for each identified patient safety risk factor
  • Evaluate case studies for actionable learning points
  • Apply lessons learned from data analysis and case reviews in your own work place environment


Credit Information 

Designation Statement 

The Urgent Care Association of America designates this live activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Accreditation Statement

The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.


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