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Be sure and watch for insights from UCAOA CEO Laurel Stoimenoff, PT, CHC. Each month, Laurel shares insights on our industry, activities affecting urgent care, and information on UCAOA advocacy efforts and other events.

 

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UCAOA Members: The Rising Tide

Posted By By Laurel Stoimenoff, PT, CHC, Wednesday, December 6, 2017

I recently attended the Northeast Regional Urgent Care Association’s (NERUCA) conference, a chapter of UCAOA, to meet and network with our mutual members and participate in its leadership education track.  Shaun Ginter, CEO of CareWell Urgent Care and a UCAOA director, presented “Creating a Culture of Service,” during which he shared personal experiences of what worked, what didn’t work in his organization, and how CareWell measures service success. Following his presentation, gratitude was expressed for Shaun’s complete transparency in the information shared with a group that included potential competitors.  John Kulin, DO, president of NERUCA, commented that too often urgent care centers are painted with the same brush and a patient experience is a reflection on all centers.  As an oft misunderstood industry, elevating that experience and openly sharing successes and failures is a necessity.  Dr. Kulin summarized his comments by stating, “A rising tide raises all ships.” 

A Gift from Our Members to Urgent Care

UCAOA members have a history of sharing and supporting one another.  As a result, urgent care medicine has gained greater credibility from the perspective of patients, payers, the medical community and employers.  Additionally, member support through dues, purchases, and conference and convention attendance has allowed UCAOA to do the work we do on your behalf.  We work diligently and thoughtfully to provide support to individual and organizational members.  But, we never forget what our members and vendors do for us through their support.  In the spirit of the season, it is truly a gift to passionately serve you and your centers.

Members Matter through Support And Volunteerism

UCAOA was able to achieve a myriad of accomplishments in 2017 – spanning industry advancement, education, outreach and growth – thanks to the support and volunteerism of our members. Here are some highlights from the past year:

Leadership & Advocacy
In May, UCAOA participated in a Day on the Hill, advocating on behalf of urgent care centers across the country. UCAOA also provided the resources and expertise to publish a state of the industry whitepaper, as well as the annual Benchmarking Report – which is arguably the most quoted resource on the industry.

Education
UCAOA’s Education Committee worked tirelessly to offer the most relevant educational experiences for urgent care physicians, advanced practice clinicians, operators and administrators. The College of Urgent Care Medicine (CUCM) advanced its strategic agenda, produced a clinical newsletter and expanded its influence by welcoming NPs and PAs into the College alongside the many esteemed physicians it already serves.

Support
The Urgent Care Foundation raised funds through the support of attendees at the Annual Foundation Celebration, as well as sponsored grants to provide research, including antibiotic stewardship. The funds also facilitated a scientific symposium on concussion care in the urgent care setting, convened a thought leaders’ forum on the future of urgent care and established a disaster relief fund to assist urgent care center recovery.

Expansion
UCAOA launched Pediatric, Telemedicine, and Hospital and Health System sections for members, with more of these special interest groups in planning stages. The California Urgent Care Association (CALUCA) joined UCAOA as a chapter – further expanding the organization’s reach and membership – and a consulting arm was created to better assist urgent care centers interested in pursuing accreditation. Looking ahead, the UCAOA Board drafted a three-year strategic plan for future growth.

UCAOA turned 13 in 2017, and while we have the energy and passion of a teenager, we could not do our work without the rising tide that is provided by our members and industry supporters.  Thank you to all who collectively “raise the ships” so they may continue to deliver high-value, quality care to patients everywhere. 





This article is also available in the December issue of JUCM

 

 

 

Tags:  Advocacy  ceo  certification  connectivity  health  membership  on-demand services  patient care  patient experience  quality of care  UCAOA  urgent care  urgent care center 

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Next Steps to Success: Distinguishing Your Center with Accreditation or Certification

Posted By Laurel Stoimenoff, Wednesday, June 28, 2017

The on-demand healthcare industry is in a state of growth and diversification. Increasing competition and choices make it difficult for patients to know where to go for the best care. One way to differentiate from the rest in terms of excellence is by achieving accreditation.

UCAOA Accreditation was developed by urgent care professionals with the nuances and uniqueness of the urgent care center in mind. It is the only accreditation that also recognizes and requires a distinct urgent care scope of services. UCAOA also offers certification for urgent care centers, either exclusively or for those on the path toward accreditation. Certification is based solely on the scope of services available to the community. UCAOA has recently expanded its certification options from traditional and pediatric certification to recognize the seasonal-, rural- and occupational medicine-focused urgent care centers. 

Those centers who successfully pursue accreditation are dually recognized as Certified (scope) and Accredited (quality & safety) Urgent Care Centers.

Why Pursue UCAOA Accreditation?

Efficiency and Engagement

The accreditation process helps urgent care centers develop and implement consistent procedures across all sites. When meeting the standards become routine practice, centers benefit from unanticipated efficiencies; including staff in the values of quality and safety may develop more engaged, customer-focused employees. Similarly, achieving accreditation requires teamwork that generates a sense of pride and accomplishment.

Examples of key quality and safety procedures required to achieve accreditation include:

·         Verification of patient identity before providing care;

·         Precautions to prevent medical errors;

·         An overarching quality plan;

·         An infection control and prevention plan; and

·         Demonstration of integrated care processes.

Accreditation demonstrates that centers have achieved excellence in eight critical areas:

·         Patient care processes;

·         Patient privacy/rights/responsibilities;

·         Scope of care;

·         Physical environment;

·         Health record management;

·         Quality improvement;

·         Governance; and

·         Human resources.

Marketing

Armed with mobile devices, consumers are more likely to search and select providers based on quality and service perceptions. UCAOA Accreditation is a trustworthy “seal of approval” for patients. Accredited centers undergo site surveys to ensure they meet established and defined standards, giving patients the confidence that the center has demonstrated its commitment to excellence.  Accredited centers market their achievement to payers and networks as well as prospective referral sources such as pharmacists, physicians, school nurses, employers, and risk managers.

Revenue & Profitability Impact

Many payers are requiring accreditation before contracting or as an in-network requirement. As examples, members have notified us that BCBS of Georgia and Empire BCBS in New York now require accreditation for new urgent care centers, while Anthem in Virginia intends to do the same for new and existing centers in the coming year. As a result, applications for accreditation are on the rise.

Medical malpractice insurance carriers are recognizing UCAOA Accreditation for its impact on quality and safety, with some offering organizations a risk management credit of 2.5 to 15 percent once attained.

Not Ready to Commit to Accreditation Right Now? Consider a First Step: UCAOA Certification

While it is most cost-effective to pursue certification at the same time as accreditation, the UCAOA Certified Urgent Care (CUC) program can be a first step on the path to accreditation. It affirms the urgent care center's scope of practice meets UCAOA criteria for easy access and scope of services. In one state, certification allows the urgent care center to receive higher reimbursement through the state’s workers’ compensation fee schedule. 

UCAOA is proud of the number of centers who have successfully attained both certification and accreditation. There are many ways to demonstrate a commitment to quality and safety but we can assure you that these individuals are doing their part to raise the bar! 


Learn more about UCAOA Accreditation and Certification

Tags:  accreditation  bcbs  ceo  certification  payer  quality of care 

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