Urgent Care Association > Resources

UCA Policy and Procedure Manual

The new and improved Policy and Procedure Manual (2017 edition) helps you form the foundation for your operation and service delivery programs.

Over 100 new policies
Use these templates to create manuals for a new location, or benchmark your existing policies & procedures against the items in this manual
Table of Contents

Whether you own or work in a new or established urgent care center, the templates of over 650 sample policies and forms allow you to create custom policies or update existing ones for your urgent care center.

A policy and procedure manual is required for UCA Accreditation and Certification, as well as other licensing and regulatory bodies. Having a policy and procedure manual helps better prepare your urgent care center for the changing legal and regulatory climate and provide tools that prepare your staff to respond confidently, appropriately and consistently to business and patient circumstances.

This manual does not include your HIPAA or Compliance policies but nearly everything else is covered. Template forms, Codes of Conduct, Orientation Checklists, front desk and back office policies…it's all here in one comprehensive resource. The template policies have been provided by two organizations that each achieved UCA accreditation status. All documents are provided in Word format for easy customization to your urgent care center.

Buy your copy now! $600 member / $1495 non-member

Free Policy of the Month

Taken from our Policy and Procedure Manual, each monthly template offers suggestions and guidance on staff training, materials usage, quality control procedures, and more.

UCA members, log in to access this month’s policy. This template is available for free download only until the last day of the month. Not a member? Join today.