Benchmarking Report

Industry Reports


UCA 2021 Spring Benchmarking Report - New Format


UCA has been producing a benchmarking survey and report since 2008.   Each year, the data needs of our industry continue to become more complex, leading to longer surveys and an increased time commitment for our participants.

Historically the benchmarking report was released during the first quarter of each year and would represent data for the year prior to collection.  In 2021, UCA has partnered with experts in the industry to provide insights that will prepare you and your team for success.

Instead of one all encompassing report released once a year the new benchmarking report will be published each quarter.  Publishing quarterly editions will give UCA the ability to provide insights for the upcoming quarter making your organization more prepared for what is to come.

This report has been designed to not only provide metrics with which you can benchmark your center's performance but to also highlight potential opportunities for growth within your operations.

LEH letter thumbnail 

UCA CEO Lou Ellen Horwitz provides a little history of the benchmarking report as well as the vision for the new report format in this letter to the reader.  

Click the thumbnail image to view.




Spring/Q2 report categories:

  1. Industry Profile 
    1. Size of the Industry
    2. Center distribution from Rural to Metropolitan
    3. State-Level Trends
  2. The Urgent Care Industry (Hot Topics)
    1. DOT Testing
    2. Site Selection
  3. Quality Improvement
    1. Technology
  4. Operations
    1. Visit Volume
    2. Marketing
  5. Patient Care Processes
    1. Telemedicine Trends
  6. Health Records
    1. Diagnosis Code Trends
  7. Human Resources
    1. Compensation - Reconsidering wRVUs
    2. Staff Training


Ideas for a future report topic?  Let us know!


Thank You | Spring 2021 Contributors