Benchmarking Report
Industry Reports


Participation in the 2019 Benchmarking Survey is now Closed.

The UCA Benchmarking Report is one of the most frequently cited resources for the urgent care and on-demand industry and the 2019 Survey (covering 2018 data) is now closed for participation.

  • Those who participated in the survey and answered at least 60% of the questions will receive the entire 2019 report for FREE.  The report has a value of over $750 for member organizations and $1,400 for non-member organizations.  
  • Results of the survey are incredibly important to UCA and the urgent care industry.  The benchmarking report is consistently quoted in media outlets and gives UCA the ability to educate the public on how urgent care centers are a vital part of the healthcare continuum.  
  •  All data collected is held secure and confidential.

Survey Sections

  • Profile
  • Operations
  • Tools and Services
  • Staffing
  • Finances, Reimbursement and Billing
  • Quality and Compliance
  • Patient Satisfaction

Powerful Results

Results for the survey are published each year in a comprehensive report with trended charts and graphs, expert analysis on trend changes, as well as external sources of comparative data.  

The 2019 Report will be based on 2018 data, and will contain deep industry insights through a collaboration with Merchant Medicine including ranking lists of the largest urgent care groups separating hospital and health system ownership from all others. A top CBSA Market Saturation Analysis will also be included.

Why Are So Many Urgent Care Organizations Using UCA's Annual Benchmarking Report?

  • Credible and accurate industry data that lets your team focus on facts and feel confident in decision making
  • Back up your experience and knowledge with third party data from the international association for the industry
  • UCA has done the heavy lifting on all research so you don’t have to

Additional Resources:

2018 Benchmarking Infographic
2017 Benchmarking Infographic 
2016 Benchmarking Infographic 
2015 Benchmarking Infographic

Notify me when the report is available 

To receive an email when the results are published complete the form below:


Benchmarking FAQs


  • Benchmarking is a proven process used by many businesses to assess their performance relative to a set of similar businesses.
  • The survey is divided into seven sections. The sections are: Profile, Operations, Tools & Services, Staffing, Finances, Reimbursement and Billing, Quality & Compliance, and Patient Satisfaction.
  • No. Reported data is stored within a secure database that is GDPR (General Data Protection Regulation) compliant.
  • Many multi-center organizations will compare one center in the organization against another. While this is helpful it does not give the same level of accuracy as using a third-party with data from a large number of centers.
  • Participants will receive complimentary results. Those who complete more than 60% of all sections will receive the entire report including any supplemental data for FREE. Upon release the complete report will have a value of over $750 for members and $1400 for non-members.
The anticipated release of the complete report is February 2020. Once the survey collection has closed, participants who completed at least 60% of the survey will receive the entire report for free in early 2020.


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