"All our reserved spots are gone within a few minutes of opening. We use (software) for cueing so two hours before closing, the Provider on shift looks at "Today's Patients" and takes out the "canceled" and "removed" and does a count. At a certain number (it is different for each clinic but the number never changes), the provider has the authority to halt walk-in patients within one hour of closing. If the Provider thinks it needs to be two hours before closing, they text leadership so we can review (the software) from home and decide. Since 12/20, we have halted walk-ins one hour before closing several times. Doing this one hour before close allows the staff to clock out within a half hour of the shift ending. This is so important for morale and so they can extend good customer service to the patients we are able to see. We also have this on our website:
Due to incredibly high volumes, we may have to stop taking walk-ins after a certain number every day. This will happen within two hours of closing, and this decision is subjectively made by the doctors on staff.
We apologize for any inconvenience and appreciate your patience at this time."