UCA

URGENT CARE ASSOCIATION
COVID-19 Heroes
Urgent Care Strong


 

We are grateful to everyone in the urgent care industry for banding together and making a difference during this pandemic. We want to recognize the monumental efforts of everyone on the front lines of the COVID-19 pandemic, and have started to gather stories of how you embody #UrgentCareStrong.

 

Going Above and Beyond

"I have received no resistance from my staff. I have put every safety measure in place that I can think of to ensure their comfort and safety. Some have trained for years and taken an oath. Others have no education and just want to help. We all understand we are putting ourselves at a greater risk, hence putting our families at a greater risk. But we come to work each and every day to protect and care for the people who need us the most right now. Folks need reassurance from medical personnel now more than ever. I firmly believe we are providing that assurance and comfort in a safe environment." Read more

Communities Uniting to Aid with PPE Shortage

"We currently have thousands of sewn masks being sent to the Austin, Texas area to share with all the smaller private practice and urgent cares that are so desperate for PPE, including my clinics. The communities WANT to help us, they just don’t know how, and I was able to connect the dots and encourage you to do something similar as we have no idea when more PPE is coming. I had to take matters into my own hands. With that said if any of you reading this are in the Austin, TX or surrounding area, I would be thrilled to be able to share masks with you. I’m not saying this is a PERFECT solution by any means, but when my employees are down to the bare minimums I had to think outside the box. In a time when our world feels upside down, the power of humanity unites." Read more

Local Businesses and Universities Pitching in

"We actually have a high-end suit maker here in town, Hickey Freeman, who is stepping up to the plate and producing a large volume of cloth masks to the community! And also a local distillery who has gotten approval from the FDA to make hand sanitizer for us! We partnered with a local university, Rochester Institute of Technology (of which I'm an alumni), who is using 3D printers to create face shields. The face sheild can prolong the life of a mask, as you can wear the shield over the mask. Within 36 hours, the university was able to make six face shields." Read more

^^^ ABC-affiliate WHAM-TV News segment: RIT, Webster clinic team up to 3D print face shields ^^^

Support & Education between Healthcare Professionals and their Communities

"We're doing what we can... and above all educating the community on acting responsibly and reducing their movements from place to place to what's strictly necessary. My opinion is that, as healthcare professionals and public health believers, it is our time and call to help our community as much as we can. It's time to not only protect and heal but to educate and be the 'calm during the storm.'" Read more

Urgent Care on the Front Lines; Community Coming Together

"Everyone on my team is working so well together. I call my them the “Frontliners,” and they have been fantastic. We have been blessed in our community. Everyone wants to protect the healthcare workers and has been taking note of what our needs have been. The community has been bringing supplies and food. From car repair to tattoo shops to painters. Local distilleries are also making 100 proof sanitizers. We are also seeing local dentists offering their own supplies as well. I have a nurse from World War II, who is making 100% cotton masks with pockets to put a coffee filter inside to act as a filtration system." Read more

Staff Working Tirelessly During Pandemic

"Navigating the consumers’ expectations and various messaging issues were the hardest thing to manage. There was confusion about who was appropriate to test and so much anxiety in the community. We were the only site open for 3 days. Then as other organizations opened testing sites, the patient load got more dispersed. Staff were hero’s! The team pulled together and gave 150% every day."

Collaboration with Local Providers & Groups

"I am very proud of the effort being lead with cooperation from our Infectious Disease provider, local county emergency responders, DHHS, our local community college, and our Pardee team. Perhaps the reason it is not well known is because we are all busy managing our staffing, community questions, preventing false information, and preparing a reasonable, measured approach. o the many team members who themselves are at risk, I applaud their dedication to remaining calm and working the problem."

Cooperation and Collaboration Between Healthcare Groups

"I am very proud of the effort being lead with cooperation from our Infectious Disease provider, local county emergency responders, DHHS, our local community college, and our Pardee team. Perhaps the reason it is not well known is because we are all busy managing our staffing, community questions, preventing false information, and preparing a reasonable, measured approach. To the many team members who themselves are at risk, I applaud their dedication to remaining calm and working the problem."

 

UCA is committed to supporting our members and the urgent care industry, and have provided access to a dedicated COVID-19 resource page for additional information. Do you have a #Covid19Heroes story to tell? Email us at info@ucaoa.org, or share your story on social media. Be sure to tag UCA and use hashtags #Covid19Heroes and #UrgentCareStrong so we can join you in recognizing your heroes.

 

 

 

 

 

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