A simple “thank you” sometimes goes a long way. We are working on developing such a culture by reminding our leaders that in these times of stress, it is important to say thank you to your teams.
- Jasmeet Bhogal, MD
We needed to regulate the daily volume for the well-being of our staff, while still serving as many as we can handle in a 12 hour shift. Knowing when the day will end is vital to sustaining these high volumes over an extended period. Each provider has the ability to go on diversion (like an ER) and redirect patients to other urgent cares and testing sites in the area. We let the consumer know we will take patients again later that day, and call them first when we go off diversion. More details are in my post in the Member COVID Listserv.
- With aloha, Donna Schmidt