Industry Perspectives Webinars

Urgent Care Association. Pearls of Wisdom. Who better to share best practices and the latest urgent care industry insights than the vendor experts who serve our industry? 

Vendors provide well-rounded and battle-tested solutions for your unique problems! Save time, money and stress - all while increasing profitability and learning directly from the source. The following recorded webinars have been sponsored by solutions providers as an opportunity for them to share their insights and industry knowledge. They have been provided free of charge, so read on to learn more about the topics, and view the recorded webinars that are of interest to you and your organization.


* Brought to you by Braid

The Future of Urgent Care Imaging Business in the Face of COVID-19

The edge of what’s possible and what’s next for Urgent Care Centers, how digital imaging and patient empowerment can help shape the future of your practice. Urgent care is under a tremendous amount of stress and economic pressure. How do you successfully navigate these uncertain times? Please join us as Braid’s Chief Medical Officer, Dr. Rajni Natesan leads a powerhouse panel of Urgent Care CEO’s including, Eren Bali, CEO Carbon Health and Dr. Terry Matthews, CEO and CMO of Lansing Urgent Care. 


  • Rajni Natesan, MD, MBA, Chief Medical Officer Braid Health


  • Dr. Terry Matthews, CEO and CMO Lansing Urgent Care
  • Eren Bali, CEO Carbon Health
  • Dr. Pam Sullivan CCO Landmark and Former UCA President
  • Dr. Granville Morse, System Chair Ochsner
  • Brian Slusser, CEO HealthInMotion

Click here to download the free recorded webinar from Braid.



Thriving in the COVID Crisis: Leveraging Insights & Data
*brought to you by Experity

COVID-19 continues to impact urgent care operations, challenging how we approach our business. Join us as Laurel Stoimenoff, CEO of the Urgent Care Association, and Dr. David Stern, CEO of Experity, share key benchmark data & insights on trends from the urgent care community. Empowering you to make data-driven decisions and share best practices to continue to help you evolve through COVID-19.

What you’ll learn

  • An updated look at the UCA Voice of the Industry survey results
  • A view of visit volume trends and data from Experity’s robust database
  • Shared stories of what’s working, and what isn’t, at centers across the country

Click here to download the free recorded webinar from Experity.


Cash is King: Simplifying the Patient Payment Process in the Digital Age

* brought to you by PatientBond

Join PatientBond and UCA for a webinar on how to increase patient payments while decreasing bad debt and collection costs. What you’ll learn from this webinar:

  • How to use a healthcare consumer psychographic segmentation model to increase patient payments
  • How digital workflows can save money on paper, people, and postage
  • Augmenting your current patient payment workflow(s) to maximize collections
  • Hear from one large operator and how he was able to substantially reduce statement costs and increase cash flow

Click here to download the free recorded webinar from PatientBond.





Integrating CDS to Enhance Provider Workflow and Drive Outcomes

*brought to you by EvidenceCare

The urgent care setting presents a unique set of challenges from both a business and clinical care perspective. Efficiently managing the volume of patients while working with thinner margins leaves urgent care leaders seeking to do more with less without affecting the quality of care. Emergency physician and former urgent care owner, Dr. Brian Fengler, shares how EvidenceCare delivers patient-specific clinical decision support within the provider’s workflow to reduce clinical variability, streamline clinical documentation, enhance the patient experience, and propel continuity of care within their urgent care setting.

Click here to download this free webinar from EvidenceCare




What Urgent Cares Can Learn About Patient Experience from the Restaurant Business

* brought to you by Experity

From the outside looking in, urgent care and fast food have absolutely nothing to do with each other. But when you take a closer look, it's easy to see the similarities. Hungry customers have a need to get some food fast. Urgent care customers have a need to visit a doctor fast. Both customers want convenience and a good experience end-to-end.

In this webinar, hosted by Experity's Tristan Davis with special guest Andrew Shenk from Deaconess Health Systems, you'll hear how you can successfully navigate the waiting experience and how Deaconess strategically improved the patient experience with technology and a vision that put the customer at the center of their business.

Click here to download the free recorded webinar from Experity.




How Urgent Care Can Operate Like the World's Most Successful Consumer and Retail Companies

* brought to you by PatientBond

Psychographic Segmentation allows an urgent care clinic to target and engage current and prospective patients according to these characteristics, and this is an approach used by Procter & Gamble, Walmart, CVS and Walgreens to successfully influence and change consumer behaviors.

This presentation will provide an overview of one of the only proven and actionable psychographic segmentation models in healthcare with case studies covering its application in urgent care, amplifying patient acquisition, loyalty and payment collections.

Click here to download the free recorded webinar from PatientBond.




Take Control of Your Online Reputation: A Step-by-Step Guide to Handling Negative Reviews

* brought to you by Podium 

If you are letting online reviews come in organically, you are vulnerable to the rare patient that had a bad experience when most of them leave your clinic happy. What can you do to prevent that from happening? You need to be proactively seeking feedback from all of your patients.

The secret to collecting new reviews for your urgent care is simple: make it as easy as possible for your patients to leave a review.

Click here to download the free recorded webinar from Podium.




Please Everybody and Make Money: Top Generational Insights for Urgent Care

* brought to you by Solv

Mastering the differences and similarities between Millennials, Gen X and Boomers will help you prioritize clinic initiatives, meet more patient needs, and increase profit.

Click here to download the free recorded webinar from Solv.



* The information and opinions expressed in this sponsored content are exclusive to the presenting company and do not reflect endorsement by UCA, its Board, members or staff.






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