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Protocols and Competency Assessment for Staff *CUCMP credit available
June 20, 2019

Protocols and Competency Assessment for Staff: Thursday, June 20 at 1:00PM CST

Whether formal or informal, the development of protocols and the assessment of personnel occurs across all industries and all organizations. Those organizations that do it well, put together comprehensive protocols and training and assessment programs that are continually updated and improved. This course will guide you in designing and implementing your organization’s protocols and competency assessments.

Learning Objectives:

  • Explain the difference between protocols, training programs, competency assessments, and personnel evaluations.
  • Identify by key areas (e.g., Lab, Radiology) and by roles (e.g., RN, RT) the necessary protocols and competency assessments.
  • Define the most common methods of designing protocols and determine those that work best for your organization.
  • Create competency assessments using two common methods.
  • Utilize strategies to write and implement protocols and competency assessments.

Presenter Information:

Tracy Patterson began in urgent care in 1997 when she joined NextCare and served in multiple capacities as the organization grew. She managed nearly every department at some point in her tenure, including the Business Office, Compliance, IT, Clinical Services (Lab, Radiology, Dispensing), Development and Operations. Ms. Patterson also spearheaded the development or relocation of new and existing sites. In 2012, Ms. Patterson formed Continuum Health Solutions, where she continues to lead development projects with hospital, equity, physician and medical practice clients in a consulting capacity. With over 20 years of urgent care experience in multi-state settings, she is acutely aware of opportunities and potential risks which can be avoided as a result of that acumen. Ms. Patterson is involved with UCA as a volunteer and as a consultant. She currently serves as UCA’s Educational Content Advisor for Practice Management and as an accreditation surveyor. Additionally she serves on the Accreditation Standards & Processing Committee and chairs the Payer Relations Committee. She holds a Masters of Business Administration, a Masters of Health Services, a Bachelors in Accounting and is certified in Healthcare Compliance.

SAVE money and register for our 2019 UCA Accreditation & UC Best Practices Webinar Series, and receive this webinar along with five additional webinars! Register here to purchase all Accreditation webinars for 2019.

*CUCMP Credit Information: Live participation in this webinar will earn you 1 *Certified Urgent Care Management Professional (CUCMP) credit. Live participation will be verified. Once verified you will have access to the CUCMP quiz and survey to earn credit.You will have 3 attempts on the CUCMP quiz to get 4 out of 5 questions correct.


Registration Fees:
  • $50.00 - 2019 Accred Webinar - Protocols - Member Fee
  • $100.00 - 2019 Accred Webinar - Protocols - Non-Member Fee


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