Within this page, you will find Industry Perspective blogs written by the UCA Corporate Support Partners (CSP); Insights from UCA CEO Laurel Stoimenoff, PT, CHC; Practice Management blogs to help you better manage center operations; and bonus UCA education in Educational Insights.
Now that we’ve re-entered orbit from “New Frontiers,” we’d like to share some of the easy-to-execute pearls of wisdom from our top two sessions shared in Houston. These Take-Home Tactics are designed to give attendees and non-attendee members alike the opportunity to share in the educational experience that was offered at this final Fall Conference!
Difficult Conversations: Doctors, Patients and Staff / Difficult Conversations Part II: Leadership, Employees and Facilitating Productive Conversations
Having productive, meaningful conversations and holding others accountable in the workplace can be challenging and frustrating for people. This course offered strategies for communication, conflict resolution and creating a development plan for team members while addressing the importance of having productive conversations with patients as well.
Take Home Tactic: Understanding our own behavioral tendencies as well as other people’s tendencies, improves our ability to communicate.
“Remember: every problem is a chance to build a relationship. Learn to recognize verbal and non-verbal cues and use their language vs. yours.”
Amy Lafko is national speaker and Founder/CEO of Cairn Consulting Solutions. Amy focuses her work on employee engagement, team effectiveness, leadership development and Board of Directors optimization. Amy has earned her MSPT from Ithaca College, her MBA from Loyola University of MD and is a Certified Professional Behavior Analyst. Amy leverages over 20 years of professional leadership experience primarily focused in operational leadership in a variety of healthcare settings and with organizations of varying sized.
Paul Nanda, MD, MS, currently serves as Medical Director of Fast Track Urgent Care, the largest physician-owned urgent care organization in the Tampa/St. Petersburg, Florida region. This father of two enjoys spending time with his family and traveling internationally – volunteering, for work, or for play.
High Risk X-Rays
Take your musculoskeletal x-ray interpretation skills to the next level by learning to recognize critically subtle radiographic findings that you cannot miss. Save yourself and your patients the hassle of callbacks and revised over-reads.
Take Home Tactic: Not all bony “flecks” are innocuous. Think of the Winking Owl …
“The winking eye or winking owl sign refers to the appearances of the spine, when a pedicle is absent - almost always due to a bony metastasis. The usual appearance of the pedicles representing two eyes on the AP projection is lost, as one pedicle is destroyed - it then appears like one eye is open and the other is winking or shut. Potentially all bony metastases can do this, however breast cancer and lung cancer are the usual culprits.”
Paul Jhun, MD, is an award-winning educator and practicing Assistant Professor of Emergency Medicine at Zuckerberg San Francisco General Hospital. As the content designer for Hippo Education (hippoed.com) Dr. Jhun has worked closely with major urgent care groups to create the ultimate online urgent care bootcamp for onboarding clinicians.
Want more great content like the above? Join us at the UCA 2019 Urgent Care Convention & Expo. Registration for the Convention will be opening on December 17, 2018 so mark your calendars!
The discounted UCA room blocks for two host hotels, both of which are walking distance from the Convention Center, are filling up fast! The Marriott West Palm Beach and the Hilton West Palm Beach both have rooms available and can be booked directly through their websites.
In addition to the amazing education and networking opportunities you'll receive through UCA, West Palm Beach has something to offer every traveler - whether you're a foodie, museum-hopper, or a super-shopper, the city is brimming with possibilities.
April is peak season in Florida (and with an average temperature of 75 degrees, we can see why!), so make your reservations soon before the room blocks are sold out!
Step 1: Check out the Convention promo video
Step 2: Book your room at the The Marriott West Palm Beach or the Hilton West Palm Beach
Step 3: Mark your calendar now for the December 17th registration date!
We can't wait to see you in beautiful West Palm Beach for this exciting educational event!
Urgent Care Association
28600 Bella Vista Pkwy, Suite 2010
Warrenville, IL 60555
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