Within this page, you will find Industry Perspective blogs written by the UCA Corporate Support Partners (CSP); Insights from UCA CEO Laurel Stoimenoff, PT, CHC; Practice Management blogs to help you better manage center operations; and bonus UCA education in Educational Insights.
By Steve Zimmerman with ServiceMaster Clean
Pathogens come through the doors at urgent care facilities all the time. Consider these statistics from UCA’s 2017 Benchmarking Report:
Beyond the exposure to germs, urgent care clinics get dirty. Patients, staff and visitors track in dirt, leave smudges (and germs) on hard surfaces, create trash including biohazard materials, and generally clutter up the place. It is an everyday, ongoing task to clean and disinfect UC centers, not only to keep them tidy, but more importantly to prevent the spread of infection.
While some urgent care centers have their own environmental services (EVS) staff, many UCs outsource EVS to cleaning services. Outsourcing to a professional healthcare cleaning service is an effective way for UCs to accomplish the necessary day-to-day cleaning tasks and protect their patients from infection. Outsourcing also helps free clinical and clerical staff to focus on patient healing.
For facility owners and managers who outsource this function, the question is, how is your EVS vendor performing? Is your clinic clean, orderly and attractive? Are pathogen levels well-controlled or is there a danger of infection for patients and staff? These are very important questions for two reasons: EVS plays a vital role in protecting patients from infection, and patient satisfaction is partially determined by the cleanliness of the facility.
The decision to hire EVS versus outsourcing may not be yours. Multifacility UC companies often make this decision at the corporate level, but some urgent care centers make their own choice. If you are responsible for clinic cleanliness and infection prevention, here are six indicators to consider when evaluating your EVS staff to determine whether or not they provide effective service.
Environmental services is a vital component of a successful urgent care clinic. Poor EVS performance can have a negative impact on the entire business and can jeopardize the well-being of patients. A good UC business model begins with a foundation of cleanliness. Evaluate the performance of your EVS team and make sure they are providing the level of excellence you need.
Steve Zimmerman, MBA, CHESP, T-CSCT. Steve is Director of Healthcare Services for ServiceMaster Clean, one of the nation’s leading providers of professional healthcare cleaning services. He was formerly director of Environmental Services for a nationally renowned children’s hospital in Memphis, Tenn., recognized for six consecutive years by U.S. News and World Report as one of the best children’s hospitals in the nation. Under his leadership, the hospital’s environmental services department won numerous awards and achieved very high patient satisfaction scores.
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