Within this page, you will find Industry Perspective blogs written by the UCA Corporate Support Partners (CSP); Insights from UCA Chief Executive Officer Lou Ellen Horwitz; Practice Management blogs to help you better manage center operations; and bonus UCA education in Educational Insights.
As the COVID-19 pandemic raged on, a physician at the end of his emergency department shift at a New York City hospital was being interviewed. He kept repeating, “We are overwhelmed.” And while our work at the Urgent Care Association (UCA) pales in comparison to what the frontline healthcare workers are experiencing, we too are overwhelmed in every context of the word.
This month, UCA was planning to host what we knew would be our best, and best attended, convention in the history of the association. Canceling it was overwhelming and disappointing. We knew the decision not only meant a lost opportunity to network with exhibitors and attendees, but it would also create substantial financial challenges for UCA going forward. We subsequently heard from so many members who were (and are) struggling due to patients sheltering in place, a scarcity of personal protective equipment (PPE), lack of testing supplies, a need to rework processes in response to a never-before-encountered pathogen, and dealing with quarantined or, worse yet, infected employees.
But being overwhelmed comes in different forms, and though not a comprehensive list, we at UCA are also overwhelmed by:
It is a tough time in urgent care, but we are confident patients will return to your centers with a renewed appreciation for the front liners in this crisis. UCA will not cease to relentlessly advocate on behalf of our healthcare heroes. We intend to be there for you and deliver grateful patients to your door. Above all, we hope you, your family, and your colleagues are healthy and safe.
Together, we are #UrgentCareStrong.
Urgent Care Association
28600 Bella Vista Pkwy, Suite 2010
Warrenville, IL 60555
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