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Posted by: Kristy Boldt, VP at Medsphere
It’s hard to imagine a world without urgent care centers. Today, they are the saving grace for many patients in a time when Emergency Departments are overcrowded and expensive, and the shortage of primary care physicians means a long wait time just to get an appointment.
Initially, urgent care centers began in the 1970s out of a need for walk-in clinics, and only provided very basic care for smaller issues including flu and aches.
Fast-forward to today and urgent care centers have been growing at breakneck speed. (Recent estimates indicate there are currently upwards of 10,000 in the U.S.) However, much has changed and evolved since those earlier days. For example, many now treat more complex conditions like burns, sprains, strains, and cuts. Some now also treat higher acuity patients, while others may provide x-rays, CT scans, pharmacy, occupational health, nutrition services, or other ancillary offerings.
As urgent care centers continue to evolve, so has the information system technology needed to support them – especially when it relates to Electronic Health Records (EHRs). EHR adoption has already hit critical mass thanks to the HITECH (Health Information Technology for Economic and Clinical Health) Act. However, some urgent care centers are finding that the EHR system that worked so well for them when they started hasn’t kept up or may not be a good fit anymore. If this sounds familiar, here are some signs it may be time to switch:
It is NOT the norm for one or more of the above issues to continue to hamper your urgent care center and cause disruption in your ability to treat patients. According to Software Advice’s buyers trend report, the top reason practices replace their EHR is because it is “cumbersome or faulty”.
Since an EHRs usability (or lack thereof) can impact productivity, patient safety, clinician satisfaction, burnout and profitability, many experts believe it is the single most important thing to look for when evaluating a new EHR. In fact, usability is so important that for the 2015 Edition, ONC now requires EHR vendors to submit a usability study to the Certified Health IT Product List (CHPL).
When that company is your EHR vendor, not only is it frustrating and time-consuming, but it can also negatively impact you and your urgent care center in terms of productivity, poor patient experience and profits.
According to a recent Customer Experience Impact Report, a negative customer experience is the reason 86% of consumers quit doing business with a company. If you are experiencing any of the following on a regular basis, it’s time to consider switching:
The wrong EHR can waste time, decrease revenue, and frustrate staff and patients alike. Although switching to a new EHR can be a big undertaking, if you’re experiencing one or more of the above challenges, the cost of staying status quo may be more than the investment to change. If your EHR is blocking your path to growth, then consider this your sign that it’s time for a change.
About Wellsoft Urgent Care Solution by Medsphere
A comprehensive, turnkey solution, Wellsoft Urgent Care Solution from Medsphere offers advanced EHR, Practice Management (PM), Revenue Cycle Management (RCM) and Patient Engagement applications designed to help urgent care centers thrive and grow. Backed by an award-winning support team, urgent care clinics can acquire more patients, improve efficiencies from check-in through payment, and generate more revenue in a shorter time. Wellsoft Urgent Care is a cloud-based solution that is extremely scalable and fully configurable based on an urgent care client’s needs. To schedule a demo, visit: https://www.medsphere.com/who-we-serve/urgent-care/
This blog article is a benefit of UCA's Corporate Support Partners (CSP) program. Thank you to Medshpere, a Silver Level CSP.
Urgent Care Association
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