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[Members of the media wishing to speak with an industry spokesperson should contact the account executives at L.C. Williams and Associates, at ucamedia@lcwa.com.]

To patients’ surprise, a visit to urgent care brings steep hospital bill

Posted By: Boston Globe

Author: Suzanne Flynn/Wednesday, November 28, 2018/Categories: Industry News


The complaints submitted to Attorney General Maura Healey’s office all described a similar scenario: Patients sought treatment in an ordinary physician office or urgent care center. But to their shock, they were billed for an expensive outpatient hospital visit instead.

After a routine checkup with a primary care doctor in Revere, one patient was charged an extra $372 “hospital’’ fee, according to one complaint. The practice is owned by Massachusetts General Hospital, 6 miles away. “I never set foot in the hospital,’’ the patient wrote.

Another patient treated at the Patriot Place urgent care center in Foxborough complained about being charged far more than the $50 listed on the insurance card as the payment for urgent care visits. That is because the center’s owner, Brigham and Women’s Hospital in Boston, billed the patient for an outpatient hospital visit, the complaint said. “This is very misleading to consumers,’’ the patient wrote.

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