Quality Metrics Tracking

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Question:

What quality metrics do you track? 
Complete & accurate documentation
Lab results review and documentation
Radiology reads of provider compared to second read
Antibiotic treatment for pt. diagnosed with bronchitis
NCQA PCMH, NQF, MU, OPTUM and others directly linked with insurance payer sources.
Wait time, patient satisfaction
Coding
Patient satisfaction scores
Patient Satisfaction
Wait Time
Door to Door Time
Complaints
Documentation
Coding
Clinical Quality
Referral to the ER, xray variances, wait times, patient satisfaction
Length of stay; Door to Doc; Door to Discharge; Provider times
pain assessment at end of visit
x-ray discrepancies
e&m coding distribution curve
unscheduled visits within 72 hours
pneumococcal vaccination rate pts >65
Wait time/ Total in-out time
Patient Satisfaction quantitative/qualitative

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