UCAOA's sample policy and procedure manual is a 432 page "book" (provided as a downloadable item via email) containing over 250 sample policies, all specific to urgent care centers. It is available in both .doc and .pdf formats.
Our project partners were DocNow Urgent Care and Millennium Health Care, both Joint Commission Accredited organizations, who donated the Administrative Policies and forms in the book. The Administrative portion of the book was edited by Kathy Crampton, RN, MBA and includes a forward by John Shufeldt, MD, JD.
The manual also includes a Bonus Supplement of Clinical Policies. These policies were provided by several different urgent care centers and vetted by a select team of physicians and nurses.
In addition to these partners, the following organizations provided grants in support of delivering this project to the industry and have our sincere thanks for their support: