Urgent Care Statistics & Benchmarking
Complimentary White Paper on the Urgent Care Industry
UCAOA has made available to the public its new white paper, “The Case for Urgent Care.” The paper was developed to bring together the results of national and regional studies to fully illustrate the role urgent care centers are currently playing in improving access to and lowering costs of healthcare.
To download the complimentary white paper please click here.
2010 Benchmarking Report
- Order your copy of the 2010 Benchmarking Report online - or call 877-698-2262
$99 for members, $250 for non-members
Attending the Fall Urgent Care Conference in Dallas? Save $25 by ordering the Benchmarking Report on-site!
The 2010 Benchmarking Study is a robust 40-page report that puts your finger on the pulse of the urgent care industry. Teeming with graphs, statistics, and comparisons to the 2008 research, the study is comprised of 9 sections: Structure, Visits, Integration with the Health System, Quality and Patient Satisfaction, Technology, Staffing, Financials, Marketing and Future of the Industry.
- A complementary Executive Summary of the data is now available to members in UConnect.
Current Industry Data
Survey data was gathered from June-August 2010. Percentages are rounded. Sample size=209
Number of Urgent Care Centers in the U.S. - approximately 8,700
Urgent care centers grew by approximately 330 from 2008-2009 and 304 from 2009-2010
(note, approximate number of EDs in the U.S. is 4,600 - source: AHA Trendwatch Sourcebook 2008)
Urgent Care Ownership
Average centers per multi-site ownership – 8.99
Patient Visits
The average number of visits per week increased to 342
Patient Wait Times
57% of patients wait 15 minutes or less to be seen
About 80% of all visits are 60 minutes or less
Time in Operation
5+ years – 53%
3-5 years – 26%
1-2 years - 12%
Less than 1 year - 9%
Ownership
Corporation - 13.5%
Physician or group of physicians – 50%
Non-physician individual – 7.7%
Hospital – 27.9%
Franchise – 1.0%
Technology
92.9% of urgent care centers use computerized systems for practice management
66.7% of centers use computerized systems for clinical processes
Types of Providers
63.8% staff with a mix of physicians and/or nurse practitioners and/or physician assistants
In 65% of centers, at least one physician is on-site at all times the center is open.
What Other Data were in the Survey?
Questions that are answered in the Final Report include:
- What is the average patient volume by month?
- What do staffing models look like?
- How are centers using information technology?
- What is the typical compensation for providers and staff?
- What is the average revenue and reimbursement?
- What does the payer distribution look like?
- What are the typical hours during weekdays, nights and weekends?
- What is the expected growth within the next 12 months?
2008 Benchmarking Study
Future Benchmarking Surveys
UCAOA intends to continue to fund and support ongoing benchmarking surveys for the industry, provided organizational resources are available. The next survey will be conducted in 2012. You can ensure this continuation by supporting UCAOA through membership, conference attendance, exhibiting and sponsorship opportunities.
