New to Urgent Care Billing and Coding Clinical Contracting Practice Management Marketing Occupational Medicine Peer-to-Peer

Join Now Vendors Click Here Members Only Contact Us

Urgent Care Statistics

Benchmarking Survey Results Release Schedule

• December 10, 2008 - Live Webinar - 2pm EST - ONE TIME ONLY
  (registration required by December 5th - will NOT be recorded or offered again - register below)
• December 15, 2008 - Partial Survey Results available in Members Only
• January JUCM - Article - "The Search for the Urgent Care Center"
  • Developing Data - Ownership & Time in Operations
• February JUCM - Article - "The Quality of Care at Urgent Care Centers"
  • Developing Data - Integration with the Health Care System
• Spring, Date TBD - Remaining Survey Results available in Members Only

Live Webinar - December 10, 2pm EST

The first and only way to hear the full results of UCAOA's Benchmarking Survey project.  Robin Weinick, PhD, leader of the research team, will deliver a one-hour presentation covering all of the outcomes of the Benchmarking Survey.  Do not miss this opportunity.  THIS PROGRAM WILL NOT BE RECORDED for later viewing, and WILL NOT BE REPEATED.

Registration is required.  UCAOA Members - $75.  Non-Members - $175.
Want to know what will be released before you sign up?  Click here.

After you sign up, you will get a link via email to register for the session via GoToWebinar.  Then you will get a unique link to log in on December 10.

Partial Survey Results in Members Only

As part of the grant for the Benchmarking Study, portions of the results will be temporarily reserved for publishing in an academic journal by the researchers. 

On December 15th, all of the "unreserved" results will be available to UCAOA members in Members Only.  The "temporarily reserved" results will be added as soon as possible.

Only UCAOA members will have access to this information.  Login is required.

If you work in urgent care and would like to become a member, click here.

If you do not work in urgent care (vendors, etc.) and would like the full survey results, you MUST attend the webinar on December 10th.

What Data are in the Survey?

Questions that will be answered are:

• What services are provided by urgent care centers? (different services and percentage of centers that provide them)
• What is the average patient volume?
• What do staffing models look like? (how many physicians, NPs, PAs, nurses, medical assistants, etc.)
• What is the average patient wait time?
• How are centers integrated with the health care system? (primary care)
• What quality measures are being used in urgent care centers and how often?
• How are centers using information technology (if at all)?
• What is the average revenue and reimbursement?
• What does the payer distribution look like?
• Who owns urgent care centers?  How long have they been around?
• What are the typical hours during weekdays, nights and weekends?
• What are the typical credentials of the physicians working in urgent care?  How are they compensated?

History of the Survey

In late 2007 UCAOA provided a sizeable grant to a research team based at Harvard University/Massachusetts General Hospital to conduct the first-ever national benchmarking survey.

Step one of this survey was to develop a comprehensive "sampling frame" of all the identifiable urgent care centers in the country.  Over 8,000 centers were found - 1,200 of those hospital owned and the balance independent or corporately owned.  This was completed in the Fall of 2007.

Step two of the project was to conduct the survey itself.  This took place in January 2008. 

Step three is the analysis and ultimately reporting of the results.  Analysis is now complete and final results will be available December 10th (see above).