UC Access November 20, 2014
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UCAOA News| Practice Management| Meetings & Education| Advocacy & Health Policy| Corporate Support Partners|
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UCAOA NEWS


Survey results on ACLS certification
UCAOA
UCAOA conducted a brief survey to obtain information on how many urgent care facilities require their physicians to be ACLS certified and the reasons why. Of those centers that participated, 54 percent ... view the full results here.
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PRACTICE MANAGEMENT


Exit interviews: An urgent care priority
UCAOA
An exit interview is an employer's last useful chance to collect an employee's perceptions of what your center was like to work for. And while in some cases it may be obvious that a particular ex-employee will have nothing good to say, following through with each and every exit interview is more critical than you might think. Making a habit of them supports your own management actions and those of your urgent care center as a whole. In this practice management article, guest blogger Paul Edwards, CEO and Co-Founder of CEDR HR Solutions, provides useful tips on what to do when an employee is terminated or resigns.
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SPONSORED CONTENT




MEETINGS & EDUCATION


Share your knowledge: Submit a presentation proposal
UCAOA
UCAOA is currently holding its call for speakers for the 2015 Spring Convention to be held April 27-30 in Chicago. Join our roster of dynamic speakers by submitting a presentation proposal on a specified UCAOA topic or on a topic of your choosing. One new topic added this year is the Innovations Roundtable. If you're leading the charge for developing and/or utilizing new change management processes, healthcare technologies or clinical procedures, then the Innovations Rountable topic will appeal to you! Submit your presentation for review and it could be selected for this special session geared toward fostering interaction and creative thinking among participants. Act today because submissions will only be accepted until 5 p.m. Central on Wednesday, Dec. 3.
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Live webinar: 2015 PQRS Requirements: What You Need to Know to Avoid the PQRS Penalty in 2017
UCAOA
Join UCAOA on Thursday, Dec. 4, from 1-2 p.m. Central, when Camille Bonta, MHS, Principal at Summit Health Care Consulting, presents 2015 PQRS Requirements: What You Need to Know to Avoid the PQRS Penalty in 2017. During this one-hour presentation, you will learn how to meet the requirements of the 2015 Medicare's Physician Quality Reporting System (PQRS) in order to avoid a two percent payment penalty that goes in effect in 2017. You will become aware of notable deadlines and imperative resources to put your urgent care center in the best position moving forward. UCAOA members, log in to the UCAOA web site to register here. Members pay $50 and guests pay $70. Guests, please click here to create a non-member individual profile to be able to register for this webinar and track purchases and CME credits.
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PRODUCT SHOWCASE




ADVOCACY & HEALTH POLICY


Help get the word out about Open Enrollment
UCAOA
The Marketplace Open Enrollment Period for the 2015 plan year began on Nov. 15, 2014, and will continue through Feb. 15, 2015. CMS has produced two factsheets for the provider community to help get the word out to consumers. The first factsheet is 10 Things Providers Need to Know; share this with your medical team and make sure they know about this Open Enrollment Period. The second factsheet is 10 Things to Tell Your Patients. Consumers will most likely have a lot of questions over the coming months; therefore, we’re encouraging you to familiarize yourself with the factsheets so that you can provide consumers with the necessary information. For more resources visit: Marketplace.cms.gov.
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CORPORATE SUPPORT PARTNERS


Thank you to our CSPs
UCAOA
A cornerstone for continued growth and advancement of UCAOA is the longtime commitment and unrestricted support of our Corporate Support Partners (CSPs). Each CSP helps strengthen UCAOA activities, programs and events to further urgent care medicine. Please celebrate their support and join us in telling them THANK YOU! If you are interested in the CSP program, click here for more information.

2014 Corporate Support Partners:
New! Diamond Partners: DocuTAP and Practice Velocity
Platinum Partners: Gebauer Company, Institute of Urgent Care Medicine, and McKesson
Gold Partner: Quality Nighthawk
Silver Partners: Allen Mooney Barnes (AMB), Concentra, National UC Realty, and Net Health
Bronze Partners: Blue Ridge X-Ray, The Joint Commission, and Rapid Pathogen Screening (RPS)

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IDEA OF THE WEEK


Networking key to best hires
UCAOA
Have you ever encountered a sales person, receptionist, waitress, or nurse who was perfectly delightful, exhibiting the personality traits and "spirit to serve" you'd like patients in your urgent care center to experience? Then why not encourage him or her to apply for a job? Some of the best hires an urgent care operator can make are those who come from networking in the community.
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MEMBERS IN THE NEWS


Urgent care finds its place in the age of ACO's
Managed Care
UCAOA Member CareWell Urgent Care and UCAOA Board Vice President Laurel Stoimenoff were interviewed for an article that supported the role of urgent care alongside primary care. CareWell's Regional Medical Director Jack Cornwell, MD, said "We do not want to be in competition; we want primary care to refer to us and we want to refer to primary care." The article goes in depth about the role of urgent care along with the symbiotic relationship urgent care has with primary care practices.
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FEATURED COMPANIES




ClearChoiceMD opens a new urgent care
The Dartmouth
ClearChoiceMD is opening a new urgent care center in Lebanon, New Hampshire to better complement their existing facilities. The organization found that emergency rooms were becoming overcrowded, and many patients either had no primary care physician or couldn't get access to their primary care provider for an acute visit.
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Lake After Hours launches Online Check-in
UCAOA via Lake After Hours
Lake After Hours is building on its commitment to provide convenient, improved patient experiences with a new web site feature, "Online Check-in." The new tool can be used by patients to streamline their urgent care visit, letting the specific Lake After Hours clinic location know they are arriving before leaving home. The new feature is available for use at each of the 11 Louisiana locations in Baton Rouge, Central, Zachary, Denham Springs and Brusly for greater convenience and improved patient experience. For more information on Lake After Hours or "Online Check-in," visit www.lakeafterhours.com.
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PRODUCT SHOWCASES

















FastMed Urgent Care acquires Carolina Quick Care
FastMed Urgent Care
The largest urgent care company in North Carolina, FastMed Urgent Care, announced the acquisition of Rocky Mount-based Carolina Quick Care, with seven locations positioned throughout eastern North Carolina, effective Nov. 14, 2014. "We are very excited that Carolina Quick Care is joining our rapidly growing FastMed family of urgent care centers throughout North Carolina," said Kevin Blank, FastMed Chief Executive Officer.
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INDUSTRY NEWS


4 emerging healthcare jobs
FierceHealthcare
The healthcare sector is positioned to add 5 million jobs by 2020, and the demand continues to surge throughout the industry. Reports show that healthcare job growth averaged 26,000 positions per month between March and September of this year. Factors driving development of new jobs include the growing insured patient population through the Affordable Care Act, new technology requiring more highly skilled operators and a move toward more value-based care. See what new emerging roles are being highlighted in the next year.
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FEATURED COMPANIES




New guidelines for medical-debt collection
Modern Healthcare
The Healthcare Financial Management Association (HFMA) eyes adoption of medical debt-collection guidelines to help healthcare practices better collect and manage debt. The task force advised practices to send patients clear, concise, easy-to-read bills to avoid billing errors or confusion. Practices are responsible to educate patients early on about the billing process and estimate costs prior to the services. The HFMA also advises practices to be proactive and identify patients who qualify for assistance early on.
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A need for RNs: Heading off the nursing shortage
By Dorothy L. Tengler
Despite the chatter about a nursing shortage, registered nurses are near the top of the list when it comes to employment growth, according to the U.S. Department of Labor. In the past decade, the average age of employed RNs has increased by nearly two years, from 42.7 years in 2000 to 44.6 years. Although nurses are choosing to continue working rather than retire, the United States will need to produce 1.1 million newly registered nurses by 2022 to fill jobs and replace those who finally do retire.
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Savings, quality improvements follow patient engagement
Health Leaders Media
Patient engagement at the practice level is identified as a key factor that contributed to the success of a Pioneer ACO in New York. Dozens of healthcare leaders will converge in La Jolla, California, for HealthLeaders Media's inaugural Health IT and Quality Exchange. This newest event highlights the need — and requirement — to integrate technology into nearly every step of healthcare delivery.
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9 of 10 organizations have engaged in telemedicine
Health IT Outcomes
A telemedicine study reveals an industry-wide movement to embrace the technology in hope of providing better quality of care. According to the 2014 Telemedicine Survey Executive Summary, 90 percent of healthcare leaders said their organization has already begun developing or implementing a telemedicine program.
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Organizations urge Congress to avoid further ICD-10 delays
FierceHealthIT
A group of 15 organizations — including the College of Healthcare Information Management Executives, the American Health Information Management Association, the Healthcare Financial Management Association and America's Health Insurance Plans — is urging congressional leaders to ensure that no future delays to ICD-10 implementation take place.
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