UCAOA's Spring Convention call for speakers ends Nov. 15
UCAOA invites you to submit a proposal to join our roster of dynamic speakers for the UCAOA National Urgent Care Convention, March 17-20 at the Paris Las Vegas Hotel & Casino in Las Vegas. UCAOA is accepting presentation submissions now through 5 p.m. Central, Friday, Nov. 15; thereafter, submissions will not be considered. For more information, please review the call for speakers' page.
Your feedback is needed: Take UCAOA's members' needs assessment survey
UCAOA conducts needs assessment surveys to help assure we are meeting the needs of our multi-disciplinary and varied members. Your feedback helps provide critical insight into how UCAOA can better improve on its services, educational programs and clinic and practice management resources.
Please assist UCAOA create the best member experience by participating in our quick, five-minute survey. Your feedback is confidential; however, if you chose to provide your name and contact information at the end of the survey, you will be entered into a drawing for a chance to win a $100 gift card. Act soon though, as this offer will expire Nov. 22.
November webinar: Unique Considerations in Urgent Care Valuation
Join us for a webinar from 1 to 2 p.m. (Central Time) on Thursday, Nov. 21, when Karin Kaplan, MBA, CVA, Principal at DGA Partners, presents Unique Considerations in Urgent Care Valuation. This informative presentation will delve into the urgent care market to help you better understand the elements of fair market valuation. For more information and to register, click here.
Urgent Care Fall Conference recordings now available
If you were unable to attend this year's popular Fall Conference in Glendale, Ariz., this is your opportunity to purchase any of the six recorded educational courses now available through UCAOA's Online Education portal. Recordings can be purchased in bundles (e.g. Clinical Masterclasses - 12 hours) or by each individual session (e.g. Clinical Masterclasses 2013: Lower Extremity Ortho Cases – one hour.) If you purchase a one-hour online educational session now through Nov. 30, UCAOA will discount it 50 percent if you use promo code: online50 during check out. For a complete listing of all UCAOA's conference recordings, click here. As an added bonus, UCAOA has made available free of charge the video of Fall Conference's Opening General Session and Keynote.
The truth about emergency room utilization
In this month's expert blog, Alan Ayers, MBA, MAcc, UCAOA board member and practice management content advisor, evaluates the academic literature to uncover common "myth-conceptions" about emergency room utilization. What he finds stands to benefit your urgent care center. The majority of hospital ED visits are by privately insured and Medicare patients, during hours urgent care centers are generally open, for low acuity conditions that usually can be treated at urgent care. Key for the urgent care operator is to educate the community as to the benefits of using urgent care over the emergency room.
Please note: Alan Ayers' blog has been reformatted and moved to allow for better access and group interaction. Join this networking group to receive articles and updates and subscribe to a particular blog to be able to post and receive comments.
| CERTIFIED URGENT CARE PROGRAM
UCAOA announces newly certified urgent care centers
During the third quarter of this year, 39 more facilities were awarded the Certified Urgent Care designation. Certification helps patients and the public identify urgent care centers and promotes and advances the urgent care industry. Each certified center has met nationally standardized criteria specific to urgent care centers which clearly describe the level of services provided.
The Certified Urgent Care Center designation was awarded to the following centers … click to view entire press release.
For a list of all certified urgent care centers, visit the Certified Urgent Care Search Directory.
Click here for more information or to apply to the UCAOA Certified Urgent Care Center program.
Post extended operating hours on your signage
Your center's exterior signage acts like a billboard advertisement — every time a prospective patient drives past a center, the message is reinforced that urgent care is a place to go should a minor illness or injury occur. If your center opens early and closes late, part of your branding and marketing messaging should be your extended hours. In this example, the sign at FastCare Alaska UrgiCenter in Anchorage reminds commuters its open from 7 a.m. to 11 p.m. every day.
Now online in JUCM
More than 30 different pathogens are known to cause infection in healthcare workers or hospital personnel following exposure to blood or body fluids, the most serious of which are hepatitis B and C and HIV. Needlesticks are the subject of this month's cover story, the first of a two-part series by Maya Heck, MS-2 and John Shufeldt, MD, JD, MBA, FACEP. In the November issue, the authors review the current CDC guidelines for body substance exposures that carry risk of hepatitis and HIV transmission, the definition and management of the "source patient," and pre-exposure prophylaxis and post-exposure management for hepatitis B and C. To read "Urgent Care Management of Needlestick Injuries: Part 1," turn to page 9 JUCM online (or in print).
The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to firstname.lastname@example.org for information on our author guidelines.
Nightlight Pediatric Urgent Care to open in Pearland, Texas
Nightlight Pediatric Urgent Care, an after-hours pediatric urgent care provider, is planning to open a third location in early 2014 at 2803 Business Center Drive, Suite 118, in Pearland, Texas. The clinic is operated by Dr. Anastasia Gentles, the co-founder and medical director who opened her first clinic in 2007 in Sugar Land.
Urgent care clinic leasing space in Blytheville, Ark.
Blytheville Courier News
According to permits filed with the Blytheville building inspector's office, WellNow Urgent Care Management LLC, based in Nashville, Tenn., has leased vacated property and is slated to start demolition to make the facility into a medical facility. However, according to a public relations representative from WellNow, the clinic's location is not yet a certain deal.
Urgent Care for Kids opens new headquarters and care center
Officials with Urgent Care for Kids say they are excited to open their new pediatric urgent care center and headquarters in The Woodlands, Texas. The facility also will house the organization's head offices.
InSource Healthcare Solutions and Polycom leveraging video collaboration
The Affordable Care Act stimulates urgent care retail provider Insource Healthcare Solutions to address the impending physician shortage by using video collaboration with Polycom. Insource aims to shrink out-of-pocket medical costs by 90 percent and shake up the traditional healthcare model with door-to-discharge treatment for urgent care and specialists in 45 minutes.
Schnucks moves into healthcare
St. Louis Post-Dispatch
It's not uncommon to see pharmacies, floral shops and cooking classes in grocery stores. Now, a local supermarket chain has taken the next big step — into healthcare. Schnucks, the Midwest and St. Louis chain, opened its first Schnucks Infusion Solutions facility on Page Service Road in September to treat acute and chronic conditions.
Avoidable emergency department usage
The inappropriate use of emergency department services is growing, resulting in care that is more costly and lacks continuity. The ability to measure the inappropriate use of these services is key to addressing this issue, but there has been little agreement on how to identify and categorize inappropriate ED visits.
When to send your patient to urgent care
By Becky Bicks
Patients suffering from serious health conditions that need quick treatment during off-hours often find themselves in a predicament. How do they get the most effective care for their condition in the shortest amount of time? People often think the best course of action for a serious or uncomfortable medical situation is to go the emergency room. They think a trip to the ER will ensure them quality medical care with only a reasonably long wait.
New 24/7 phone, online medical care started by KentuckyOne Health after internal test
Kentuckians have a new 24/7 option for urgent care with a phone and video chat-based medical service launched by KentuckyOne Health. New or established patients can consult with board-certified family practice providers 24 hours a day, seven days a week with Anywhere Care. Patients can request care via the Web or by calling a toll-free phone number.
ConnectCare prepares to close its doors
ConnectCare, a healthcare hub for the less fortunate in St. Louis, confirms it will close its doors on Nov. 15. The move comes on the heels of layoffs and cuts that were supposed to allow them to maintain the busy Smiley Urgent Care Center on Delmar. Those cuts, apparently, did not work.
Food for thought: Continuous career development
By Karen Childress
Watching medical dramas unfold on television, one might conclude that doctors are never bored. Alas, written-for-TV is far from the reality of what the average practicing physician experiences, which is spending a lot of time caring for the worried well and doing paperwork, with an occasional intriguing patient or interesting case thrown into the mix here and there. Given that reality, how can you stay fresh and engaged over the course of a long career?
| The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.