UC Access October 30, 2014
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Weekly Survey| 2014 Benchmarking Results| Meetings & Education| Certified Urgent Care (CUC) Program|
UCAOA Merchandise| JUCM| Idea of the Week| Members in the News | Industry News
















WEEKLY SURVEY


Take the UCAOA brief survey on employee pay rates
UCAOA
UCAOA is conducting a brief survey to determine the averages for urgent care employees' hourly pay rates. To participate, click here, and at the conclusion of the survey you will receive the same data point taken from the 2014 Benchmarking Survey Results. Please note supplied information is kept anonymous. Results will be published in next week's UCAccess.
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PRODUCT SHOWCASE




2014 BENCHMARKING RESULTS


Improving business through better data insights
UCAOA
Gain indispensable data insights to improve, streamline and advance your urgent care business: purchase the highly coveted 2014 Benchmarking Survey Results. The all new cloud-based benchmarking platform provides data points on more than 200 performance indicators in key categories, so you can better understand the nuances of the urgent care industry. Compare your center to national and regional statistics and get results formatted as easy-to-understand graphs and metrics. The 2014 Benchmarking Survey collected 2013 data from a large and diverse pool of urgent care centers nationwide, providing you with the largest scope possible for accurate and meaningful results. Use this benchmarking tool as a resource for making informed urgent care business decisions as well as educating the public and payers about the urgent care industry. Purchase your 1-year license for $300 members and $600 non-members.
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MEETINGS & EDUCATION


Showcase your urgent care expertise, obtain your UCMC
UCAOA
Commit to your ongoing development in urgent care and showcase your expertise by obtaining your Urgent Care Management Certificate (UCMC). The UCMC is a unique and flexible training program for management professionals in urgent care. Through participation in this affordable program, you will gain proficiency in the core competencies of center management by attending qualified UCAOA conferences, webinars and online educational sessions. The UCMC training program requires 40 hours of approved credit to be earned within three years to successfully obtain your certificate. If you have attended a UCAOA live meeting in the past 12 months, you can apply your completed course work toward earning your UCMC. Best of all, UCAOA is offering a $25 discount on the UCMC application fee now through Friday, Nov. 21, when you register using the UCMCFall14. Get started now!
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SPONSORED CONTENT




CERTIFIED URGENT CARE (CUC) PROGRAM


Last application deadline of 2014 approaching
UCAOA
Interested in distinguishing your center by earning the Certified Urgent Care (CUC) designation? The deadline to apply for consideration for Q4 is Friday, Nov. 28. The CUC program helps the public identify urgent care centers and promotes and advances the urgent care industry. Urgent care facilities with the CUC designation have:
  • A mark of distinction to educate your community and eliminate confusion with other kinds of providers
  • A tool for negotiation to provide a national benchmark for discussing higher fee schedules
  • An edge in marketing to clearly and effectively describe your level of services
To learn more about the CUC program click here or consider upgrading your organization's recognition by achieving UCAOA Accreditation.
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UCAOA MERCHANDISE


Show your support for urgent care medicine
UCAOA
The holiday season is approaching and UCAOA logo merchandise would make a great gift for your urgent care staff! UCAOA offers a variety men's and women's apparel and business items including polo shirts, fleece jackets, wind shirts, scrub tops and pants, laptop bags, and tablet holders. Click here to view the items and make purchases.
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PRODUCT SHOWCASE




NOW ONLINE IN JUCM


Don't Drink the Kool-Aid
UCAOA
Electronic health records (EHRs) are here to stay and with them come additional challenges and responsibilities for urgent care providers. That is the message of this month's Health Law column, by John Shufeldt, MD, JD, MBA, FACEP. In it, he offers tips about the medicolegal wrinkles of some aspects of EHRs, such as the perils of cutting and pasting, issues with queuing of lab results, the workings of metadata, and the impact of meaningful use. To read "Don't Drink the Kool-Aid," turn to page 35 online (or in print).

The Journal of Urgent Care Medicine (JUCM) supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to editor@jucm.com for information on our author guidelines.

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IDEA OF THE WEEK


Ensure your phone number is on every web page
UCAOA
When patients turn to the Internet for information on "urgent care-type conditions," the ability to check wait times, register for a visit and reserve a spot in the center's queue can effectively convert "web site traffic" to actual "feet through the door." But even if your web site doesn't have transactional functionality, given the increased use of the Internet over mobile devices...every page of your center's web site should at least provide its phone number in a format that patients can quickly call the center with any questions. Patients who have to spend too much time scrolling through "Contact Us" or "Location" tabs to find your number might just turn to your competitors instead.
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FEATURED COMPANIES




MEMBERS IN THE NEWS


The urgent care boom continues
Capital
Cure Urgent Care is providing a sense of calm, with a much needed urgent care presence in New York City. This is a continuum of the boom in urgent care centers rising in the area. This has been a positive development for the community in terms of convenience and cost efficiency for patients and hospitals. The urgent care industry helps hospitals save dollars on ER operations, which in return help ER personnel to focus on life-threatening emergencies.
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New tools for success in a modern day gold rush
Executive Insight
The rapid growth of urgent care facilities has created a "gold rush" phenomenon not seen in decades. The growth is being fueled by several factors, most significantly consumer preference, making the industry attractive for investment. Unlike other medical specialty visits driven by referral, urgent care visits are driven by patient choice and urgent care providers saw parallels between their business models and retail business models. UCAOA Board Member Alan Ayers, MBA, MAcc, explains in the article that success in urgent care is "really a matter of creating a location, service offering and experience that patients are going to choose to go to when they have an urgent care-type need. The advantage that analytics provides is the insight to get out in front of that consumer's decision-making."
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PRODUCT SHOWCASES

















Practice Velocity named to Top 50 EHRs list for second consecutive year
UCAOA via Practice Velocity
Medical Economics names Practice Velocity, an electronic medical record (EMR) and practice management software, start up consulting and medical billing provider for urgent care centers, to their Top 50 EHR list for a second consecutive year. This list is published as a tool for physicians making EHR purchasing decisions. UCAOA member and Practice Velocity Chief Executive Officer Dr. David Stern was quoted as saying "VelociDoc is always rated as the top EMR for urgent care, used by more urgent care centers than any other system. To be named among the Top 50 EHRs across all medical specialties reaffirms why we are selected by so many clients, and why they maintain a longstanding relationship with us."
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INDUSTRY NEWS


HCA plans to replicate CareNow model elsewhere
The Dallas Morning News
Hospital giant, HCA has implemented plans to acquire CareNow urgent care. The acquisition would add 24 urgent care centers to HCA's extensive chain of 11 hospitals. Majority of these urgent care centers are within a five-mile radius of HCA's existing hospitals. The company hopes that the addition of urgent care facilities can offer patients a more comprehensive, affordable healthcare model.
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FEATURED COMPANIES




Healthcare prices are up, and patients are buying less
Modern Healthcare
Healthcare spending is seeing some modest, conservative trends among people who get health insurance at work. Prices have edged upward, but people in employer-based plans have made fewer trips to doctors, hospitals and pharmacies.
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Will bundled payments hurt healthcare innovation?
Becker's Hospital CFO
Some healthcare stakeholders have proposed possible issues with bundled payment models — which involve a set price, intended to cover each element of clinical care or support for a specific procedure or condition. As the healthcare industry transition from fee-for-service to value-based payment models, there are concerns that bundled payment options will affect healthcare innovation in terms of quality measures and excessive cost-cutting.
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Why medical centers should look for doctors with social skills
FierceHealthcare
Physicians' social skills often tie in directly to their job performances; Forbes quotes "Regardless of doctors' technical competence, their ability to deal with patients and influence their behavior will depend more on their personality and attitude than what they learned in medical school." There are signs of a major cultural shift based upon patient satisfaction as a critical element to the healthcare model.
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10 ways to apply social tools for an improved patient experience
By Christina Thielst
The pressures and drivers to reduce costs, improve quality, emphasize prevention and increase access are making social media and the underlying technologies more attractive to healthcare leaders. They can be effective and efficient tools for the delivery of communications to targeted individuals and/or populations. As a result, those leaders who recognize that we must change the way care is provided are starting to explore new ways of engaging patients across the continuum of care.
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