UC Access October 10, 2013
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Industry News Practice Management Meetings & Education Idea of the Week JUCM Members in the News Members on the Move Classifieds






INDUSTRY NEWS


Government shutdown update: Impact on Medicare payments
UCAOA
While the press has reported funding gaps and/or delays in disbursements related to certain government entitlement programs, the recent government shutdown should not affect Medicare disbursements. Medicare is fully funded and Medicare payments are disbursed by contractors rather than federal employees. All Medicare contractors, including managed care contractors, are up and running. The only impact for urgent care operators may be any special projects or grants which require federal staff to negotiate and/or review contracts, statements of work, etc.
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Stand-alone ERs offer systems path to higher volume
Modern Healthcare
Full-service hospital operators long have viewed specialty providers with suspicion. But they increasingly are adopting the philosophy of, "If you can't beat 'em, join 'em." The market for emergency and urgent care services has become increasingly crowded with stand-alone competitors, and systems are no longer content to stand on the sidelines.
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PRODUCT SHOWCASE




PRACTICE MANAGEMENT


8 principles for improving your urgent care operation
UCAOA
What is the recipe for success in urgent care? In this month's practice management article, Alan A. Ayers, MBA, MAcc, UCAOA Content Advisor and Board Member, describes eight basic principles for improving the patient experience, holding management and staff accountable for results and raising awareness of the center in the community.
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MEETINGS & EDUCATION


Fall Conference concludes a successful event
UCAOA

UCAOA President
Dr. Nathan Newman gives
Opening Session speech
The annual Urgent Care Fall Conference in Glendale, Ariz., has drawn to a close, and this year's two-and-a-half day event attracted more than 300 urgent care practitioners, administrators, professionals and owners from all over the world. UCAOA President Dr. Nathan Newman opened the Fall Conference on Thurs., Oct. 3, with an inspiring address that highlighted the enhanced diversity of this year's educational offerings as well as emphasized the changing healthcare landscape and the important role urgent care can have in meeting patients' needs.

John Harris, MBA, principal of DGA Partners, followed Dr. Newman in delivering the keynote "Post Health Reform Competitive Landscape – How Will Urgent Care Fit In?" This timely address sparked many questions and comments from audience members, and demonstrated that urgent care professionals increasingly are interested in healthcare reform.

At the conclusion of the Opening General Session, participants made their way into a sold out Exhibit Hall for an Opening Reception, which showcased the urgent care industry's latest products and services from 76 companies.

The educational courses at this year's Fall Conference were also revised, allowing participants to take part in one- or two-day sessions on Friday, Oct. 4 and Sat., Oct 5. Three new courses were added to the lineup: Tools for Improving Patient Experience – Capturing Repeat Visits and Spurring Word of Mouth; How to Reposition Your Center in an Era of Healthcare Reform; and Hands-on Splinting and Casting. Preliminary results of an overall conference survey show that 54 percent of respondents attended the Fall Conference because of a new education topic offered.

If you were unable to attend the 2013 Fall Conference, most of the educational sessions were recorded and will be available in 4-6 weeks on UCAOA's Online Education portal. Be sure to also mark your calendars and join us in 2014, when UCAOA will be celebrating its 10-year anniversary and the industry of urgent care.

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October webinar
UCAOA
Join us from 1 to 2 p.m. Central Time on Thursday, Oct. 24 for the webinar Radiology Support for Urgent Care. Dr. David Cohen, founder of Teleradiology Specialists, will be presenting and discussing all facets of using teleradiology in urgent care, including but not limited to: teleradiology subspecialties, the importance of quality assurance, understanding billing rules and regulatory issues and identifying technical issues. For more information and to register, click here.
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SPONSORED CONTENT




IDEA OF THE WEEK


Sustainable staffing model requires mid-level providers
UCAOA
Many urgent care centers brand themselves as "all physicians, all the time." Some even go further to require emergency medicine board certification of its physicians. But the increasing difficulty in finding such physicians to work in urgent care — not to mention the increased financial cost — makes this staffing model unsustainable. There are many mid-level providers who are trained, competent and interested in seeing urgent care patients. Consumers are increasingly willing to see mid-levels because they offer the same high-quality clinician service as physicians and often provide a superior customer service experience.
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JUCM


Now online in JUCM
UCAOA
A new urgent care Images Challenge case is now available only on the JUCM website. Review the case of a 5-year-old boy with a fall and blow to his left foot. Examine the x-ray, consider what your diagnosis would be, then check the case resolution to see if you were right. To take the Images Challenge, go to http://jucm.com/iucc/?id=157.

The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to editor@jucm.com for information on our author guidelines.

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PRODUCT SHOWCASES

















Food for thought: How are you perceived professionally?
By Karen Childress
How you are perceived as a physician makes a difference. Fair or not, we're all judged based on how we present ourselves. Being perceived professionally goes way beyond the wardrobe we choose, however. In many cases, how we are viewed by others is based on more subtle factors. Here are a few items that can impact what others think about you as a professional.
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MEMBERS IN THE NEWS


Urgent care centers likely to see more traffic under Obamacare
Omaha World-Herald
Urgent care centers are popping up in greater numbers nationwide, driven by demand for after-hours access to medical care. Urgent care centers also fit with the push to reduce health care costs and insure more people. The centers provide an alternative to emergency room care, which generally costs patients twice as much or more. The Dallas-based board UCAOA member, Alan Ayers, also estimated that urgent cares will see 170 million patients this year, up from about 76 million in 2005.
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Urgent care facilities gain popularity
KPTM-TV
Tracy Jenkins, a nurse practitioner at Rockbrook Urgent Care in Omaha, Neb., says that over the past few months, she's definitely seen more patients. Jenkins adds that patients aren't just coming in for emergencies anymore because many urgent care facilities offer specialized services like radiology and lab work. Watch the video.
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Will patient population swell?
Times Herald-Record
Now that the Affordable Care Act has put health insurance within reach of millions of uninsured, healthcare providers are bracing for an influx of new patients. But opinions about the size of that influx are not unanimous, and while some hospitals, urgent care centers and others are adding staff, programs, locations or hours, others are taking a wait-and-see attitude. Among those in the waiting category is Middletown Medical, a multispecialty physicians group.
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FEATURED COMPANIES




Urgent care to offer Halloween candy X-ray scans
Tuscon News Now
NextCare Urgent Care will offer free X-ray scans of Halloween candy this year in an effort to minimize the chances of it containing any dangerous objects. Parents can stop in with their children's Halloween treats on Oct. 31 and Nov. 1 at participating locations to receive their scan, free of cost.
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Southcoast Urgent Care adds 2 new physicians
SouthCoast Today
Drs. Stephan M. Becker and James D. Sullivan have joined Southcoast Urgent Care, part of the Southcoast Center for Primary and Specialty Care in Fairhaven. Becker is a graduate of the Medical College of Virginia in Richmond and Sullivan is a graduate of the University of Massachusetts Medical School in Worcester.
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The evolution of MeMD
Digital Journal
MeMD releases video of CEO and founder Dr. John Shufeldt, titled "The Evolution of MeMD." In the video, Shufeldt reveals the inspiration behind the wildly successful telemedicine company and where it is headed in 2013.
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PRODUCT SHOWCASE




Georgia Urgent Care Center celebrates 5 years
NorthFulton.com
Roswell Urgent Care Center in Roswell, Ga., is celebrating five years in the community; the practice first opened in August 2008. Since then, Dr. Judith Dennis and her staff of board certified physicians have treated more than 22,000 patients of all ages.
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The Affordable Care Act: They gave it the wrong name
By Dr. Jonathan Kaplan
Most Americans are thinking this major new piece of healthcare legislation, the Affordable Care Act, is going to make health insurance more affordable. Why? Picture me with my hands cupped on both sides of my mouth screaming, "because it's got the word 'affordable' in it!" And the word affordable suggests that current health insurance premiums will be less expensive, but this is not the case. Clearly, unarguably, they will be more expensive.
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MEMBERS ON THE MOVE


Urgent care center opens in New Hampshire
Concord Patch
ConvenientMD offers new option for potential healthcare customers with its new walk-in care facility in Concord, N.H. The privately owned, for-profit center features 12 examination rooms for customers to bring in their minor scrapes or cuts, stitches, sickness or anything that would be handled with an emergency room or walk-in care facility.
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Urgent care center to open in former Leawood post office building
The Kansas City Star
Nashville, Tenn.-based company CareSpot plans to open its fourth urgent care center on Dec. 9 in Kansas City. CareSpot will be open 8 a.m. to 8 p.m. daily.
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PRODUCT SHOWCASE




Premier Care to open soon in Lake Grove, N.Y.
Smithtown Patch
Lake Grove, N.Y., will be home to a new medical walk-in center by mid-November. The Premier Urgent Care Center plans to open up at 1995 Route 347.
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Urgent care facility in Lake Charles to open
Leesville Daily Leader
Lake Charles Urgent Care plans to open a new facility on the corner of Ryan Street and 15th Street, in Lake Charles, La. The facility will be open 8 a.m. to 8 p.m., Monday through Friday, and 9 a.m. to 5 p.m. on Saturdays and Sundays, and is expected to be complete in the spring of 2014.
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FastMed Urgent Care opens location in greater Phoenix area
PR.com
FastMed Urgent Care opened its nineteenth clinic in the greater Phoenix area on Saturday, Sept. 28, which represents FastMed's 24th location in Arizona.
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FEATURED ARTICLE
TOP TRENDING ARTICLE
MOST POPULAR ARTICLE
Stand-alone ERs offer systems path to higher volume
Modern Healthcare
Full-service hospital operators long have viewed specialty providers with suspicion. But they increasingly are adopting the philosophy of, "If you can't beat 'em, join 'em." The market for emergency and urgent care services has become increasingly crowded with stand-alone competitors, and systems are no longer content to stand on the sidelines.

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Urgent care centers take burden off area emergency rooms
Press of Atlantic City
Across South Jersey, more urgent care facilities have cropped up in the past few years, driven partially by healthcare systems seeking to reduce unnecessary trips to emergency rooms where the cost of care is much higher. Local healthcare providers say urgent cares can play an important role in overall healthcare delivery, but are not intended for emergencies or to direct patients away from primary care physicians. The Illinois-based Urgent Care Association of America says more than 85 percent of centers expect growth in the numbers of visits.

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Dissecting the cost of a freestanding emergency department visit
UCAOA
Alan A. Ayers, MBA, MAcc, UCAOA board member and practice management content advisor, illustrates in this month's expert blog entry how a patient who chose a freestanding emergency room over urgent care unnecessarily spent up to $1,000 more for relief for a recurring back spasm because of the facility fees added by the ER center and the legal requirement that insurance companies pay for out-of-network "emergency services."

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CLASSIFIED ADVERTISEMENTS


Place a classified advertisement on UCAOA's website
UCAOA
UCAOA now offers on its website specialized classifieds promoting real estate for potential development or lease regarding opening an urgent care center. Check out this listing in Indianapolis or these listings in Atlanta. If you are a realtor looking to place a classified advertisement on UCAOA's website, please contact Jami Kral at jkral@ucaoa.org.
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The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.










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