UC Access September 17, 2015
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September 17, 2015

|UCAOA News|Industry Perspectives|Practice Management|Clinical News|Certified Urgent Care (CUC) Program|
|Meetings & Education|Idea of the Week|Industry News|UCAccess Top Articles|



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ICD-10 readiness quiz results
Many of you tested your knowledge of ICD-10 by participating in our brief quiz.Take a lookto see how participants responded.
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Additional Resource:Look back at previous UCAOA mini survey data by accessingData Insights.


4 common missteps in urgent care coding and billing
By JoAnna Ver Meer
Medical coding and billing is often viewed as its own world, separate from the practice of treating patients. But nothing could be further from the truth. Patient care and billing are intimately connected, and consequently, so is claim reimbursement. Every person in the claim creation process impacts revenue and the overall financial success of your practice. Unfortunately, claims are often plagued by missteps because of the number of steps and people involved in the claim creation process.This articleby guest blogger JoAnna Ver Meer summarizes four common coding and billing missteps and offers sound advice on how to avoid common pitfalls.
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M&A Bolts From Gate in 2015

If you were expecting a lull in urgent care M&A after a 2014 that notched 51 deals, think again.

The sector shows no signs of slowing down. If you dig behind the numbers, there are lessons to be learned on valuation, strategy, process, and more.

Our just released edition:UC marketWatch Summer2015


Nepotism in the urgent care center
By Alan A. Ayers, MBA, MAcc
While nepotism is generally frowned upon in government and large companies where there is a fiduciary duty to taxpayers, shareholders or investors to be neutral and base all hiring/promotion decisions on merit, the entrepreneurial and small business nature of many urgent care centers means nepotism (hiring the owner's relatives and/or hiring the relatives of current employees) is a fairly common practice.This articleby UCAOA Practice Management Content Advisor Alan A. Ayers, MBA, MAcc, explores some of the potential pitfalls of nepotism in the urgent care setting and offers a practical, workable solution in the form of a formal company policy on the practice.Please note, content for logged in members only. This article provides 1 UCMC credit in Human Resources.
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Additional Resource:Become a guest blogger for UCAccess by submitting your article or content idea to UCAOA Marketing Director Amanda Mannina atamannina@ucaoa.org.

Why Choose The Medicover Hospital

When choosing our hospital, you entrust your health to the best specialists whom you choose yourself before an examination, a procedure or surgery. Our medical staff consists of 170 doctors, 80 nurses, 20 technicians (radiologists and ultrasound specialists) who every day treat and save patients’ lives.

Making customers wait in line means you lose business. Proper queue management keeps customers happy and turns them into fans.

Our patented technology allows your customers to join virtual lines and make appointments from waiting areas, their mobile phones, tablets, or your website.
Verify HealthCare's "Seal of Patient Approval"


  • Patient acquisitionis expensive.
  • Unhappy patients don't return.
  • Maintainingpatient loyaltyrequires excellence at every touch point in thepatient experience.

    about Secret Shopping. Use code NewOrleans2015 in the Message section.


    Urgent care management of animal bites and stings
    The Journal of Urgent Care Medicine (JUCM)
    Because bites and stings can be sustained in a variety of settings from many different animals and can transmit a wide variety of infectious agents, urgent care providers should have specific knowledge about treating wounds from mammals, nonmammals, and marine animals.This articleby Alexander Nathanson, MD, is featured in the Sept. 2015 issue ofJUCMand provides detailed overview and management of various bites for the urgent care practitioner.
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    Additional Resource:The2015 Fall Conferencewill feature an all-new Adult Clinical track with a session entitled "Skin Infections and Injuries," on Friday, Sept. 25 from 1:15-2:15pm.Registerto attend the conference by 11:59pm on Sept. 17; thereafter, registration can only be made on site in New Orleans for an additional $100 on top of current tuition rates.

    Middle East respiratory syndrome coronavirus: An urgent care approach
    The Journal of Urgent Care Medicine (JUCM)
    In 2012 a novel coronavirus was discovered in the Arabian Peninsula, with signs and symptoms similar to those of severe acute respiratory syndrome coronavirus (SARS-CoV). This coronavirus was named Middle East respiratory syndrome coronavirus (MERS-CoV) and has infected over 1300 individuals since 2012.1 SARS-CoV infected more than 8000 individuals around the world and caused more than 700 deaths within 8 months. These two viruses exhibit multiple similarities, such as signs and symptoms, routes of transmission, and prevalence of health-care-related infections.
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    VisualDx: What's the Diagnosis?
    A 34-year-old woman was brought to urgent care by her husband. She had a widespread dusky red rash that was beginning to blister. During her intake, the nurse noted the patient had recently been prescribed trimethoprim-sulfamethoxazole for a urinary tract infection. When the doctor put pressure on a lesion, he observed Nikolsky’s sign. The patient also complained of mouth pain and a sore throat, and the doctor could observe lesions forming on her mucosal lip. Use the VisualDx differential builder to make a diagnosis! For the quiz answer, visit:visualdx.com/ucqz/09
    Promoted by[VisualDx]
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    Certified Urgent Care (CUC) centers reach 900
    The total number of certified centers now tops 900, making more than 13 percent of theurgent care marketcertified by UCAOA. Certification helps patients and the public identify urgent care centers and promotes and advances the urgent care industry. Each certified center has met nationally standardized criteria specific to urgent care centers, which clearly describe the level of services provided. Learn more about the certification processhere. If your center is already certified, attaining accreditation is streamlined because your center meets scope of care, which is one requirement of accreditation;click herefor further details.
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    Urgent Care accreditation "EP" style
    Celebrating our 20th year promoting healthcare excellence through low-cost process simplification, The Compliance Team is a certified woman-owned, Medicare-deemed (Part A-Rural Health Clinics and Part B DMEPOS) accreditation organization offering industry leading Exemplary Provider® (EP) accreditation.
    QLess for Healthcare

    Take the wait out of the waiting room

    QLess holds the answer to the challenge of managing patient flow.


    Last day for Fall Conference online registration
    The UCAOA2015 Fall Conference(Sept. 24-26) is on trend to be the best-attended event to date. Don't miss your opportunity to join your urgent care peers in New Orleans for more than 60 all-new educational sessions, endless networking opportunities, extended and dedicated exhibit hall hours, 2 evening receptions, and much more. Today is your last chance tosecure advance tuition; thereafter, registration must be done on site for an additional $100 on top of current tuition rates.
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    Faster, More Accurate Diagnosis
    VisualDx: An award-winning, web-based clinical decision support system designed to enhance diagnostic accuracy, aid therapeutic decisions, and improve patient safety at the point of care.


    Airport Advertising
    Flushing Road Urgent Care & Occupational Medicine Center hasmultiple advertisementsthroughout the Flint, Michigan airport. When travelers arrive at a new destination, some will be experiencing illness related to their travel (e.g. sunburn, blisters, food poisoning, cold/flu, fatigue, sprains/strains, etc.) while others may be new to a community and unfamiliar with the local healthcare resources. Airports also have occupational medicine needs—FAA and DOT compliance physicals, drug screening, and workers' compensation injuries. With a steady flow of traffic — passengers and employees — Flushing Road Urgent Care raises awareness among people who may soon have urgent care needs.
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    Additional Resources:If you're attending the 2015 Fall Conference (Sept 24-26 in New Orleans), don't miss these sessions: Friday, Sept. 25 from 9-10:15am,Behavioral Insights to the Urgent Care Consumer| Saturday, Sept. 26 from 11:30am-12:30pm,Grassroots Marketing


    Review procedures for cleaning, disinfecting and sterilizing reusable medical devices
    CDC Health Advisory
    The Centers for Disease Control and Prevention (CDC) and U.S. Food and Drug Administration (FDA) are alerting healthcare providers and facilities about the public health need to properly maintain, clean, and disinfect or sterilize reusable medical devices. Recent infection control lapses due to non-compliance with recommended reprocessing procedures highlight a critical gap in patient safety. Healthcare facilities (e.g., hospitals, ambulatory surgical centers, clinics, and doctors' offices) that utilize reusable medical devices are urged to immediately review current reprocessing practices at their facility to ensure they (1) are complying with all steps as directed by the device manufacturers, and (2) have in place appropriate policies and procedures that are consistent with current standards and guidelines.
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    Survey shows providers are happier with older EHRs
    By Scott E. Rupp
    If there's one thing to rely on in healthcare, it's that there's always some new research or a survey to drive the national conversation. One of the most prolific research firms in the industry is Black Book Rankings, which publishes reports each year based on its research. One of the latest pieces of data from the sector is a new comprehensive "six-month user poll" the firm said it designed to determine the highest-ranked electronic health and medical record software systems for 2015.
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    ICD-10: Pick your own adventure
    Healthcare IT News
    Even though it has felt, perhaps, as if the opposite was true for several years, hospitals and medical practices are captains of their own ICD-10 ships — a fact that's more apparent now, literally days from shore, than ever before. A caveat: If Congress has somehow sunk the ICD-10 boat with a piece of last-minute legislation between the time I scribed this and the moment you're gazing upon it, well, then either bookmark it for future reference or tear this page out and peg it to your office wall.
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    New stethoscope shows how technology can reinvent healthcare
    Chicago Tribune
    About 200 years ago, a French physician rolled a sheet of paper into a cylinder and held it up to the chest of a patient. The creation was crude and simple, but it worked. Rene Laenneac could better hear his patient's heartbeat, and the stethoscope was born. Today, the stethoscope remains a fixture in medicine, draped around the shoulders of doctors. It's also overdo for a makeover.
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    Missed last week's issue? See which articles your colleagues read most.

    Brief quiz on ICD-10 preparedness
    Delayed prescribing of antibiotics for respiratory tract infections
    Got questions about telemedicine? They have answers
    Premier Health opens first IU Health Urgent Care Center in Indianapolis
    Bus shelter advertising

    Urgent Care Access
    Amanda Mannina, UCAOA Director of Marketing & Managing Editor, 331.472.3743
    For further information about UCAOA, please contact:
    Urgent Care Association of America
    387 Shuman Blvd, Suite 235W
    Naperville, Illinois 60563
    T: 877-698-2262 | E:info@ucaoa.org

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