UC Access September 10, 2015
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September 10, 2015

|UCAOA News|Clinical News|Practice Management|Benchmarking Survey|Meetings & Education|Corporate Support PartnersIdea of the Week|Industry News|UCAccess Top Articles|



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Brief quiz on ICD-10 preparedness
Test your ICD-10 knowledge bytaking our brief, fun quiz. Be sure to join us for the live webinar "ICD-10 Readiness: Reducing the Financial Impact," on Thursday, Sept. 17 from 1-2pm Central. ICD-10-CM certified trainer Amy Dunatov, MPH, FACMPE, CCS-P, will present her valuable insight, resources and tools to help you avoid common ICD-10 pitfalls.Register todayfor $50 members or $70 non-members.
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Additional Resource:Look back at previous UCAOA mini survey data by accessingData Insights.


Delayed prescribing of antibiotics for respiratory tract infections
The Journal of Urgent Care Medicine (JUCM)
Respiratory tract infections are a common complaint in the urgent care setting. Many patients present with the expectation of receiving antibiotics because they have usually done so. The rise of antibiotic-resistant infections requires that we take a close look at our prescribing habits and the need to reeducate patients on the harm of overusing antibiotics. Delayed prescribing offers a way to both satisfy patients and reduce the use of antibiotics in respiratory tract infections.This study,published in the September issue ofJUCM, examined current practices and attitudes toward delayed prescribing of 8 healthcare providers and 27 of their adult patients with a respiratory tract infection who received a delayed prescription for antibiotics. The study also investigated the effect of an educational intervention for providers regarding antibiotic prescribing.
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M&A Bolts From Gate in 2015

If you were expecting a lull in urgent care M&A after a 2014 that notched 51 deals, think again.

The sector shows no signs of slowing down. If you dig behind the numbers, there are lessons to be learned on valuation, strategy, process, and more.

Our just released edition:UC marketWatch Summer2015


Got questions about telemedicine? They have answers
By Dorothy Wallheimer
There's no point in burying your head in the sand when it comes to telemedicine. About 800,000 patients consulted with a physician online in the past 12 months. And that number is expected to grow exponentially in the coming years. The2015 Fall Conference(Sept. 24-26) will feature a panel discussion on Saturday, Sept. 26, from 10-11:15 a.m. entitled "Telemedicine for the Urgent Care Operator: The How, What, When, Who."

Guest blogger Dorothy Wallheimer interviewed the panel moderator Bernie Kuhn and panelists Greg Carroll, MD, and Javeed Siddiqui, MD, MPH, to get their perspectives on the current state of telemedicine and where it might be headed in urgent care.

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Additional Resource:Become a guest blogger for UCAccess by submitting your article or content idea to UCAOA Marketing Director Amanda Mannina atamannina@ucaoa.org.

Why Choose The Medicover Hospital

When choosing our hospital, you entrust your health to the best specialists whom you choose yourself before an examination, a procedure or surgery. Our medical staff consists of 170 doctors, 80 nurses, 20 technicians (radiologists and ultrasound specialists) who every day treat and save patients’ lives.

Making customers wait in line means you lose business. Proper queue management keeps customers happy and turns them into fans.

Our patented technology allows your customers to join virtual lines and make appointments from waiting areas, their mobile phones, tablets, or your website.
Verify HealthCare's "Seal of Patient Approval"


  • Patient acquisitionis expensive.
  • Unhappy patients don't return.
  • Maintainingpatient loyaltyrequires excellence at every touch point in thepatient experience.

    about Secret Shopping. Use code NewOrleans2015 in the Message section.


    Data needed, vendor partners can help
    The annual UCAOABenchmarking Surveycontinues to expand based on member and customer feedback. To complement the survey data, UCAOA is asking vendor partners to share their expertise and industry statistics on urgent care. Shared data will be attributed to your company and be published in a report called Vendor Industry Insights. Each submission will be reviewed by the UCAOA Benchmarking Committee and selected for publication in the 2015 Benchmarking Survey PDF report. If you are interested in sharing your company's data or insights on urgent care, please email UCAOA Membership Director Jami Kral atjkral@ucaoa.orgto learn more about the guidelines for submitting. Act soon, as this opportunity will expire on Sept. 18.
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    Fall Conference Hands-on Boot Camp selling out
    The2015 Fall Conferencewill feature aHands-on Clinical Boot Campon Friday, Sept. 25 and Saturday, Sept. 26. Workshops that still have availability include Splinting and Casting, Basic Suturing and Advanced Suturing. Unfortunately due to the nature of these hands-on courses, registration on site in New Orleans is not available, soact nowto secure the last remaining seats.

    If you're still contemplating attending the2015 Fall Conference, advance registration will be open until 11:59pm on Sept. 17; thereafter, you must register on site and pay an additional $100 on top of current tuition rates.Hotel reservationscan still be made at the New Orleans Marriott and very limited availability exists at the host hotel, Sheraton New Orleans.

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    VisualDx: What's the Diagnosis?
    A 34-year-old woman was brought to urgent care by her husband. She had a widespread dusky red rash that was beginning to blister. During her intake, the nurse noted the patient had recently been prescribed trimethoprim-sulfamethoxazole for a urinary tract infection. When the doctor put pressure on a lesion, he observed Nikolsky’s sign. The patient also complained of mouth pain and a sore throat, and the doctor could observe lesions forming on her mucosal lip. Use the VisualDx differential builder to make a diagnosis! For the quiz answer, visit:visualdx.com/ucqz/09
    Promoted by[VisualDx]
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    Thank you to our CSPs
    A cornerstone for continued growth and advancement of UCAOA is the longtime commitment and unrestricted support of ourCorporate Support Partners (CSPs). Each CSP helps strengthen UCAOA activities, programs and events to further urgent care medicine. Please celebrate their support and join us in telling them THANK YOU! If you're attending the UCAOA 2015 Fall Conference, stop by the booths of those CSPs that areexhibitingto learn more about their products and services. If you’re interested in the CSP program,click herefor more information.

    2015 Corporate Support Partners:

    Booth # Partner Level Company Name
    601 Diamond DocuTAP
    301 Diamond Practice Velocity
    N/A Diamond UrgentCare.Works
    800 Platinum McKesson
    200 Silver National UC Realty
    501 Silver NetHealth
    407 Bronze Abbott Point of Care
    401 Bronze athenahealth
    514 Bronze Blue Ridge
    209 Bronze Medicus Healthcare Solutions
    701 Bronze Michelman & Robinson, LLP
    100 Bronze Nextcare Holdings
    312 Bronze The Joint Commission
    801 Bronze VirtuMedix
    N/A Bronze VisualDx

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    Urgent Care accreditation "EP" style
    Celebrating our 20th year promoting healthcare excellence through low-cost process simplification, The Compliance Team is a certified woman-owned, Medicare-deemed (Part A-Rural Health Clinics and Part B DMEPOS) accreditation organization offering industry leading Exemplary Provider® (EP) accreditation.
    QLess for Healthcare

    Take the wait out of the waiting room

    QLess holds the answer to the challenge of managing patient flow.


    Bus shelter advertising
    One of the top reasons consumers name for choosing an urgent care center is awareness of its signage driving by. Thus location and good signage are critical to an urgent care center’s success. Even when a location has good visibility, it's drive-by signage can be augmented with outdoors tactics like directional billboards and transit advertising. NOVA Patient Care (Urgent & Primary) in Northern Virginia raises awareness of its physical location to traffic and transit users on Leesburg Pike — a major thoroughfare with nearly 50,000 vehicles per day — by using bus stop advertising. The arrow points prospective patients directly to the medical center.
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    Additional Resource:Register to attend theUCAOA 2015 Fall Conference(Sept. 24-26 in New Orleans) to attend the Comprehensive Clinic Startup track featuring a session onSite Selection.

    Faster, More Accurate Diagnosis
    VisualDx: An award-winning, web-based clinical decision support system designed to enhance diagnostic accuracy, aid therapeutic decisions, and improve patient safety at the point of care.


    Premier Health opens first IU Health Urgent Care Center in Indianapolis
    Premier Health
    UCAOA member and Baton Rouge, La.-based Premier Health expanded its services with a joint-venture with Indiana University Health, launching on Sept. 9 the first of a dozen urgent care centers slated for Indianapolis. Owned and managed in partnership with Indiana University Health, the 12 urgent care centers will provide much needed access to high-quality healthcare services in the nation's 12th largest city.
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    American Medical Association: Insurer mergers would diminish competition
    A new study examines health insurance competition in various markets, indicating that a merger between Anthem and Cigna would exceed federal antitrust guidelines intended to preserve competition in 85 metropolitan areas within 13 states, according to an AMA announcement of the findings. The Aetna-Humana merger, meanwhile, would "diminish competition" in 58 metropolitan areas within 14 states.
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    Startups bet on consumer demand for healthcare convenience
    Minnesota Public Radio
    Several companies around the country are taking convenient care a step further with low-cost primary care that includes house calls. But conventional care providers urge consumers to be wary of home visits. "There is really no control over the clinical environment. What is in the air?" said Alan Ayers with the Urgent Care Association of America. "If they're doing procedures over the kitchen table, is that a clean surface?" Ayers also says it doesn't make sense to dispatch doctors and nurses to people's homes at a time of a provider shortage. He says clinicians can help more people if they care for them at one location designed for office visits.
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    Missed last week's issue? See which articles your colleagues read most.

    The 5 warning signs of success
    Thinking outside of the box: What urgent care can learn from ZoomCare
    Survey results: Drug-resistant head lice
    Create an OccMed infographic
    Become a state liaison

    Urgent Care Access
    Amanda Mannina, UCAOA Director of Marketing & Managing Editor, 331.472.3743
    For further information about UCAOA, please contact:
    Urgent Care Association of America
    387 Shuman Blvd, Suite 235W
    Naperville, Illinois 60563
    T: 877-698-2262 | E:info@ucaoa.org

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