UC Access September 6, 2012
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UCAOA Thanks UConnect JUCM Industry News


Policy and Procedure Manual
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Looking to create or update your center's policies? UCAOA's 432-page Sample Policy and Procedure Manual "book" is at your disposal! The manual contains more than 250 sample policies, all specific to urgent care centers. It is provided on a flash drive and available in both .doc (editable) and .pdf formats. The flash drive also includes a Bonus Supplement of Clinical Policies.

Click here to review the PPM Table of Contents, order online or download the printable order form!


Raffle Winner!
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A very big "thank you" goes out to everyone who took part in the Corporate Support Partner appreciation activity. We received an outpouring of messages to thanks@ucaoa.org! Your kind words will accompany a letter to the CSPs from the UCAOA board and staff.

And now ... the winner of the $100 Visa gift card is: Joe Turner

Congratulations, Joe! And thanks again to all the CSP Appreciation Month participants.


New Expert Blog Post
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Expert Blogs are featured on the homepage of UConnect. Posts are short and thought-provoking. This installment is authored by Alan A. Ayers, MBA, MAcc.

The latest Expert Blog, titled "Treat Employees with Respect," describes how treating employees with dignity and respect benefits the patient experience and ultimately impacts a center's bottom line. Key takeaway: patients judge the "quality" of their urgent care experiences not only by clinical outcomes but also by how their interactions with front and back office staff, providers and billing make them "feel." Click here for the blog post!

If you're a member of UCAOA and haven't checked out UConnect, what are you waiting for? There's no excuse for missing out, the site is part of your member benefits and logging in is easy. Take a look!


Now Online in JUCM
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Palpitations are an unpleasant sensation of pounding heartbeats that often lead patients to seek medical attention at urgent care centers. In most cases, the cause is benign, but some rapid, skipped or irregular heartbeats are related to cardiac conditions. Distinguishing benign from serious causes of palpitations is the subject of this month's JUCM cover story, by Ebrahim Barkoudah, MD, and Jeffrey P. Collins, MD. The authors look at triage and management of palpitations in urgent care, including the role of ECG. To read the article, turn to "Management of Palpitations in Urgent Care," on page 7 JUCM online (or in print).

The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to editor@jucm.com for information on our author guidelines.

Industry News

Consumer health kiosks coming to stores
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SoloHealth, which operates consumer health kiosks known as SoloHealth Stations in nearly 300 retail locations across the country, expects to have 1,000 units in the market by the end of the year and 2,500 by mid-2013. Since January 2011, the company reports, 2.5 million patients have visited SoloHealth Stations. Situated in the pharmacy departments of the mass merchants and supermarkets, the FDA-approved kiosks offer consumers health screenings for vision, blood pressure, weight, and body mass index; a symptom checker; and an overall health assessment — all free of charge. More

Is your doctor out of the office? Try an E-visit
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You discover a weird rash on the weekend, which prompts the inevitable question. Should you go to the emergency room to get it checked, or wait for the doctor to squeeze you in on Monday? HealthPartners, an integrated health delivery system in Minneapolis, has a better idea: E-visits. More

The evolution of the hospitalist
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A growing number of physicians are showing that hospitalist work isn't just for family and internal medicine physicians. Although the specialties might be different, hospitalists say physicians throughout the community need to be involved closely in determining how hospitalist programs are structured to improve care and hospital-physician alignment while not damaging the finances of office-based doctors. More

What physicians should know before selling their practice to a hospital
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For a long time, third-party reimbursement allowed most private practice physicians to go it alone and earn a decent living from insurance carriers and government-sponsored health programs; regrettably, that is no longer the case. In today's ever-changing world of healthcare reform, bundled payments, and Accountable Care Organizations, many private practitioners have come to the stark realization that private practice may soon be a thing of the past. More

For physicians and patients, time is the best medicine
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Under a fee-for-service system, seeing patients more quickly means more revenue. But not much of that extra money makes its way to physicians — especially primary care doctors; adjusted for inflation, physician incomes have actually gone down in the past 15 years. More

Study: Millions of Americans have uncontrolled high blood pressure
HealthDay News via U.S. News & World Report Share Share on FacebookTwitterShare on LinkedinE-mail article
One-third of Americans have high blood pressure and only half of them have it under control, dramatically increasing their risk for possibly fatal heart attacks and strokes, a new government report shows. That translates into 67 million Americans with high blood pressure and only 36 million people keeping it at healthy levels through medication or other means, the new data suggests. More

How to bill for screening and treating obesity in adults
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More than a third of adults are obese, but even when patients are willing and able to enter treatment, primary care physicians have not always gotten paid for the screening and treatment. That is no longer true. Money usually is not available for obesity screening as a separate service, but practices may earn bonuses for doing so within various quality pay structures. In many cases, treatment is a billable service. More

EHR cost savings might depend on proximity to IT firms and talent
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When asked for a key driver of a physician practice's success, a real estate expert is likely to say, "location, location, location." Now, some information technology experts are saying the same thing about a practice's likelihood for a financially successful electronic health record implementation. More


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