UC Access September 3, 2015
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September 03, 2015

|UCAOA News|Advocacy & Health Policy|Practice Management|Meetings & Education|Classified Ads|Idea of the Week| |Industry News|UCAccess Top Articles|



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Survey results: Drug-resistant head lice
Head lice is now resistant to common over the counter medications in 25 states,according to this studyand reported by U.S. News & World Report. There is somecontroversywhether the study's funding influenced the outcome because alternative remedies being offered are expensive prescription shampoos. UCAOA conducted a brief survey to see if urgent care centers are seeing an uptick in head lice cases:Click hereto see the results.
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Additional Resource:Look back at previous UCAOA mini survey data by accessingData Insights.

Michigan state chapter launches
UCAOA has partnered with the Urgent Care Association of Michigan (UCAOM) to launch the first joint chapter. This partnership comes with exciting changes for UCAOA and UCAOM members who will now receive benefits from both the local chapter and national association, furthering networking opportunities and state-level resources. An official launch of the chapter is scheduled at theUCAOA 2015 Fall Conference(Sept. 25-26 in New Orleans). Dr. Ali Hassan, UCAOM Board President, and Cindi Lang, RN, MS, UCAOM Board Vice President, will be on site to meet with Michigan attendees to network and provide details about the chapter benefits. If you’re not a member,join todayor visitucaoa.org/?UCAOM Chapterfor more information. For questions about the UCAOM Chapter, please contact Dr. Ali Hassan atahassan@ucaom.org. If you’re interested in launching a new state chapter, please contact UCAOA State Chapter Relations Manager Tonia Trimuel atttrimuel@ucaoa.org.
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New advocacy tool available for members
Advocacy efforts remain a key initiative for UCAOA, and we are excited to be creating new ways for members to engage and stay informed on issues and opportunities that impact your urgent care centers and our industry. State and federal policies and regulatory activities can deeply affect, both positively and negatively, urgent care medicine. UCAOA is offering members a new advocacy tool called CQ State Track, which is a 50-state legislative tracking service that offers custom email alerts, tailored regulatory reports and an interactive map that displays states with identified activity. For more information on CQ State Track,click here. Please note, you must be logged in as a member to access CQ State Track.
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M&A Bolts From Gate in 2015

If you were expecting a lull in urgent care M&A after a 2014 that notched 51 deals, think again.

The sector shows no signs of slowing down. If you dig behind the numbers, there are lessons to be learned on valuation, strategy, process, and more.

Our just released edition:UC marketWatch Summer2015

Become a state liaison
UCAOA is seeking members to serve as their state's advocacy liaison, particularly one individual from each state. The role and responsibilities of the liaison will include monitoring activities in key organizations or policy committees where actions may emerge or impact urgent care. The liaisons will collectively serve as an integral subcommittee of Health & Public Policy (H&PP). Members will work with the H&PP Committee when needed, and share successes and best practices amongst each other. Policy is best influenced when there are many voices. UCAOA needs interested individuals to ensure that urgent care remains well positioned to provide access to health care in communities by coordinating responses and actions amongst key stakeholders. If you are interested in becoming a state advocacy liaison, pleaseclick here. You may also contact UCAOA H&PP Liaison Tonia Trimuel atttrimuel@ucaoa.orgor the H&PP Committee Chair Laurel Stoimenoff atstoimenoff@continuumhealthsolutions.com.
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Updated Health Insurance Marketplace materials
Centers for Medicare & Medicaid Services
CMS has released updated outreach and enrollment materials that you can order from theCMS Product Ordering website. New materials are being updated and will be posted toMarketplace.cms.gov, including:Marketplace Application Checklist|What counts as income on my Marketplace application?|4 ways to get Marketplace Coverage|Get Covered: A One-page Guide to the Health Insurance Marketplace.
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The 5 warning signs of success
Every urgent care physician and operator seeking a path to success wants to understand exactly what creates success and why some organizations are successful and others are not. However, while the factors leading to success can vary from a somewhat random "right place/right time" to one's tireless resolve and unceasing hard work, what is often overlooked are the factors in maintaining success.In this month's expert blog, UCAOA Content Advisor and Board Director Alan A. Ayers, MBA, MAcc, explains that once an organization reaches a certain size and maturity, its continued success seems inevitable. But what's important to realize is that growth and success create their own issues that need to be addressed to ensure longevity.Please note, content for logged in members only. This article provides 1 UCMC credit in Human Resources.
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Thinking outside of the box: What urgent care can learn from ZoomCare
Success in business entails being responsive to consumer needs — and urgent care has responded with on-demand no-appointment service, short wait times, locations convenient to home and work, and extended evening and weekend hours coupled with a patient experience emphasis. But with hospital emergency rooms, retail clinics and walk-in primary care offices touting similar benefits — how can urgent care continue to differentiate itself?This practice management featurewritten by Alan A. Ayers, MBA, MAcc, UCAOA Content Advisor and Board Member, introduces Oregon-based ZoomCare (now Zoom) — a provider who has integrated cutting-edge technology and specialized services to create a unique brand in its marketplace.
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Additional Resources:Zoom wants healthcare to be more like visiting an Apple Store(Fast Company) |Zoom's secret to reinventing health care: Not trying to be all things to everyone(FierceHealthcare)

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    Live webinar: ICD-10 Readiness: Reducing the Financial Impact
    Join us for a live webinar on Thursday, Sept. 17 from 1-2 p.m. Central when ICD-10-CM certified trainer Amy Dunatov, MPH, FACMPE, CCS-P, presents "ICD-10 Readiness: Reducing the Financial Impact." ICD-10 implementation will go live on Oct. 1, don't be caught unprepared. After attending this one-hour event, you'll walk away with valuable insight, resources and tools to help you avoid common ICD-10 pitfalls.Register todayfor $50 members or $70 non-members.
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    Verify HealthCare's "Seal of Patient Approval"


  • Patient acquisitionis expensive.
  • Unhappy patients don't return.
  • Maintainingpatient loyaltyrequires excellence at every touch point in thepatient experience.

    about Secret Shopping. Use code NewOrleans2015 in the Message section.

    Operations 2.0: Practical Insights for Improving Day-to-Day
    The 2015 Fall Conference (Sept. 24-26 in New Orleans)will feature 6 educational tracks, offering more than 60 practice management and adult and pediatric clinical sessions. One track on everyone's radar isOperations 2.0: Practical Insights for Improving Day-to-Day. Sessions in this forward-looking track take a 1,000-foot view of center operations to unveil improvements that need to be made. Learn how to benchmark your center against best-in-class elements defined for today's urgent care market while diving into clinic workflow measurement, turnaround times and emerging trends in telemedicine, OccMed, and new available technologies.Register todayto attend the 2015 Fall Conference and gain access to the sessions in this track and others.Hotel rooms are still availableat the New Orleans Marriott and very limited availability exists at the Sheraton New Orleans.
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    VisualDx: What's the Diagnosis?
    A 34-year-old woman was brought to urgent care by her husband. She had a widespread dusky red rash that was beginning to blister. During her intake, the nurse noted the patient had recently been prescribed trimethoprim-sulfamethoxazole for a urinary tract infection. When the doctor put pressure on a lesion, he observed Nikolsky’s sign. The patient also complained of mouth pain and a sore throat, and the doctor could observe lesions forming on her mucosal lip. Use the VisualDx differential builder to make a diagnosis! For the quiz answer, visit:visualdx.com/ucqz/09
    Promoted by[VisualDx]
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    UC space available in downtown Phoenix
    Charles Creasman
    Open your next urgent care facility in downtown Phoenix. First floor space ranging from 5,000 to 8,000 available square feet in a well-established medical building, and only 1 block away from a busy hospital ER/level 1 trauma center.
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    Additional Resource:To placespecialized classifiedsto promote real estate for potential development or lease as well as for non-medical equipment sales, UCAOA offers a 30-day or 60-day posting. Pricing per posting: 30 days: $200 member | $300 non-member / 60 days: $300 member | $400 non-member.


    Create an OccMed infographic
    Renown Healthcare, an integrated hospital, physician and insurance delivery network in Reno, Nevada, has created aone-page infographicto illustrate to employers its scope of occupational medicine services, accessibility through its urgent care and ER network, and the outcomes it delivers for over 100,000 Northern Nevada Workers.
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    There are workplaces and there are work families.

    Patient First offers excellent benefits packages, flexible hours, and competitive compensation for Physician and Physician Assistants.
    QLess for Healthcare

    Take the wait out of the waiting room

    QLess holds the answer to the challenge of managing patient flow.


    Best places to work in healthcare for 2015
    Modern Healthcare
    Congratulations to UCAOA Bronze Corporate Support Partner athenahealth on being named toModern Healthcare'sBest Places to Work in Health Care for 2015. This recognition program honors workplaces throughout the healthcare industry that empower their employees to provide patients and customers with the best possible care, products and services.
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    Report: Telehealth will have strong impact on home health by 2020
    By Scott E. Rupp
    A new report suggests the market for home health technology will see strong growth, and telehealth will have an "impact on nearly every aspect of the healthcare ecosystem." Thus, the global market for home health technologies will grow from somewhere around $3.4 billion in 2014 to more than $13 billion by 2020. Remote medical consultations will constitute the largest portion of this revenue mix, followed by eldercare, medical monitoring, and health and wellness devices.
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    Faster, More Accurate Diagnosis
    VisualDx: An award-winning, web-based clinical decision support system designed to enhance diagnostic accuracy, aid therapeutic decisions, and improve patient safety at the point of care.

    Missed last week's issue? See which articles your colleagues read most.

    Consumer traffic and signage visibility key to urgent care success
    Keep great employees with a stay interview
    Acute abdominal pain in children
    Integrating Primary Care and Connecting with Your Community's Healthcare Resources
    Brief survey: Drug-resistant head lice

    Urgent Care Access
    Amanda Mannina, UCAOA Director of Marketing & Managing Editor, 331.472.3743
    For further information about UCAOA, please contact:
    Urgent Care Association of America
    387 Shuman Blvd, Suite 235W
    Naperville, Illinois 60563
    T: 877-698-2262 | E:info@ucaoa.org

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