UC Access August 29, 2013
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UCAOA News Members on the Move UConnect Meetings & Education JUCM Idea of the Week Industry News





UCAOA NEWS


25 things to know about urgent care
UCAOA
Urgent care centers — walk-in medical clinics that treat minor conditions such as sprains and colds, as well as conduct imaging and blood tests — have seen significant growth in recent years. Their lower costs compared with emergency departments and easy access have attracted both patients and investors as the industry looks for lower-cost options and resources to care for the nearly 30 million patients who will soon gain health insurance under the Patient Protection and Affordable Care Act. Click here to see 25 Things to Know About Urgent Care from Beckers Hospital Review.
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MEMBERS ON THE MOVE


UCAOA member news
UCAOA
Once a month, Urgent Care Access features a short update about one (or more!) member centers in the "Members on the Move" section. This is a recurring opportunity for you to share with our readership (11,000-plus people) big news from your center. The news will also be posted in the "Featured Members" section of UConnect, UCAOA's online member community.

We welcome your submissions of news and pictures for publication. Simply email Amanda to secure a spot in an upcoming installment of Access!

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New center adds to growing urgent care services in Pennsylvania
The Sentinel
As staff members at AllBetterCare Urgent Care Center declared its second location open recently, the center's doctors are looking forward to offering a growing service in the area. The South Middleton Township center is AllBetterCare's second urgent care facility in Pennsylvania — the first being in Silver Spring Township — as well as the second branch of AllBetterCare in the county.
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Walk-in care centers sprout across Lehigh Valley
The Morning Call
Just south of Lehigh Valley Hospital-Muhlenberg's remodeled emergency department — the one the Pennsylvania hospital spent $7.25 million renovating two years ago — workers are clearing a construction site. There, in a few months, a new facility will be ready to handle even more emergency-care patients. Patient First, a private company that operates urgent care walk-in centers in three states, is planning to open a center on the site in January.
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UCONNECT


UConnect offers resources to members
UCAOA
UCAOA has amassed a wealth of resources, forms and templates to help get the urgent care center started (or improve the operation of existing centers) — documents that on their own would require hundreds of hours or thousands of dollars in consulting fees to replicate — but they're a free member benefit of UCAOA!

Site Selection Sample budget for starting an Urgent Care Clinic
Facility opening timeline
Sample Organizational Chart
Sample Charge Ticket
Equipment list E/M coding guidelines
Common diagnoses and billing codes

Login to UConnect today and go to Member Resources → Clinic Start Up to access these and many other urgent care specific resources. If you have questions or would like to submit your own sample please contact Jami Kral - jkral@ucaoa.org.

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PRODUCT SHOWCASE




MEETINGS & EDUCATION


Newly revised comprehensive Clinic Startup debuts at Fall Conference
UCAOA
The UCAOA two-day flagship Clinic Startup course has been updated to better meet the challenges of getting a clinic up and running. This includes a stronger emphasis on tools to hire and train the right staff, set measurable organizational goals, contract and market your center. Courses and faculty include:

Site Selection – Alan Ayers, MBA, MAcc
Managed Care Contracts – John Shufeldt, MD, JD, MBA
Provider Recruiting & Staffing – Victor Chou, MD
Staffing – Donna Lee Gardner, RN
Working/Training Medical Assistants – Lee Resnick, MD
Start-up Legal/Human Resources – Spencer Hamer & Damaris Medina
Financial Modeling – Jim Lobel
Marketing Your Center – Hillary Myers
Goals, Organizational Priorities & Performance Indicators – Steve Sellars, MBA

If you’re thinking about adding a new center or starting from scratch, register today for the Fall Urgent Care Conference! Regular registration rates are good through Sept. 8.

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JUCM


Now online in JUCM
UCAOA
A new urgent care Images Challenge case is now available only on the JUCM website. Review the case of a 56-year-old woman who tripped and hit her right hand. Examine the x-ray and photo, consider what your diagnosis would be, then check the case resolution to see if you were right. To take the Images Challenge, go to http://jucm.com/iucc/?id=154.

The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an e-mail to editor@jucm.com for information on our author guidelines.

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SPONSORED CONTENT




IDEA OF THE WEEK


Promoting school physicals can bring in new patients
UCAOA
Across the country, millions of children are headed back to school. If your center has not previously promoted school, sports or camp physicals — including school immunizations — there is one last opportunity to do so. Many urgent care centers find that offering discounted physicals to students not only brings in additional revenue, it raises awareness among parents, gives prospective patients a chance to experience the facility and meet its providers, builds loyalty and it can be considered a service to the community. While it's preferable to work directly with schools, leagues and clubs — this late in the season posting an exterior banner informing parents of the service can still be effective in drawing in late comers, transfers, new students and stragglers.
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INDUSTRY NEWS


Health providers can swipe driver's license for patient check-in
KTEK-TV
Since 2007, Texas hospitals have the option to check patients in through their driver's license. But, healthcare providers and physicians were prohibited. Both insurance agents and urgent care doctors feel this will be a positive addition. They say it will help reduce healthcare fraud and speed up the check in process.
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PRODUCT SHOWCASE




Massachusetts urgent care center grows quickly
The Republican
When doctors Rock H. Jean-Guillaume and Richard J. Freniere opened their urgent care center in February in Wilbraham, Mass., they hoped that in a year they would have built the business up to an average of 30 patients a day. "We are there now at five months and we've hit our target seven months early," Freniere said in a recent interview. "We've had great feedback, lots of repeated visits. There is a real need."
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FEATURED ARTICLE
TOP TRENDING ARTICLE
MOST POPULAR ARTICLE
The doctor will e-see you now
Los Angeles Times
A number of websites offer face-to-face health consultations of the virtual kind to anyone with a credit card and access to a webcam-equipped computer. The services are intended for patients with relatively minor problems that don't require hands-on diagnoses or treatments, not for people who need stitches, MRIs or casts on broken limbs.

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What's really behind higher healthcare costs?
The Washington Post
A crucial change in the healthcare conversation over the last few years has been the shift in focus from "costs" to "prices." Everyone knows American health care costs too much. But after the release of the International Federation of Health Plans' data, it's also becoming common knowledge that a major cause of those high overall costs is sky-high prices for every individual service, drug and treatment.

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Are you ready for the shift toward value-based payments?
UCAOA
What do most value-based payments have in common? What does it take to manage in a market shifting toward these models? How can you see if you are ready now? What will it take to get ready? The balance is tipping from volume to value.

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Reputation management is key for your practice
By Jessica Taylor
Would you go into a medical practice that had bad reviews of the office environment and staff? Whether you're a small or major practice, you live or die by your reputation. Reputation management attempts to bridge the gap between how a company perceives itself and how others view it. But does your practice successfully follow through with this? Here are a few tips to get started.
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FEATURED COMPANIES




Are retail clinics really used for convenience?
Contemporary Pediatrics
Parents who have established relationships with pediatricians say they have used retail health clinics for their children because the clinics offer more convenient hours than their pediatricians' offices. Yet according to a new cross-sectional survey, half of all clinic visits for children took place during normal business hours when one would expect pediatricians' offices to be open.
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PRODUCT SHOWCASE




The doctor will e-see you now
Los Angeles Times
A number of websites offer face-to-face health consultations of the virtual kind to anyone with a credit card and access to a webcam-equipped computer. The services are intended for patients with relatively minor problems that don't require hands-on diagnoses or treatments, not for people who need stitches, MRIs or casts on broken limbs.
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FEATURED COMPANIES




A different type of entanglement: The fishhook
By Denise A. Valenti
There are romantic entanglements, and there are those of another kind. Fishhook entanglement can happen to anyone. A 2011 National Survey of Fishing, Hunting and Wildlife Associated Recreation reported that in the United States there are 40 million licensed fishermen. And fishhook injuries can be quite common, particularly where fly-fishing is popular or in more crowded conditions. In most cases, these injuries are treated at an urgent care center or emergency room.
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The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.










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