Take our brief survey on DOT repeat visits
When a patient is not cleared on a Department of Transportation (DOT) exam due to medical issues, he/she will often go to a specialist and then return for clearance. Occasionally this will result in multiple re-checks. Does your Urgent Care Center charge for these follow up visits? Please take our brief survey.
Call for volunteers to serve on new education subcommittees
The UCAOA Education Committee is seeking volunteers for two new subcommittees. The Practice Management Program Subcommittee is looking for experts in the disciplines of billing/coding/contracting, marketing, accounting/finance/legal, human resources/training/recruiting, and operations management. If you would be interested in helping to plan the UCAOA annual conferences (Spring and Fall), please complete the volunteer survey to apply. The time commitment would vary throughout the year and most committee meetings would be conducted via phone.
For the 2015 National Urgent Care Convention (Spring) in Chicago, UCAOA is looking for a chair and committee members for a Local Arrangements Committee. This committee would be involved in planning activities in the host city (Chicago), creating an initiative to recruit local members to attend the convention and help plan ancillary activities. The commitment would be from October 2014 through April 30, 2015. The Spring Convention is April 27–30, 2015, at the Hyatt Regency Chicago on Wacker. The chair and committee members should all reside in the Chicago area. If you are interested in serving on this committee, please complete the volunteer survey by Monday, September 8, 2014. Please choose the Education Committee as your first choice. If you have questions, please email email@example.com.
Legally speaking: safe interview questions
Not all interview questions are created equal — some are lethal. In the interview process, urgent care employers need to know how to protect themselves and their business by asking the right questions to their interviewees. In this practice management article, written by guest blogger Paul Edwards, CEO and Co-Founder of CEDR HR Solutions, learn the "red flag" questions to avoid, and learn to walk the subtle lines to get the best experience out of the interview process.
Please note to access this article, members must sign in to ucaoa.org and subscribe to Alan Ayers’ Practice Management Blog.
Comprehensive DOT training course at 2014 Fall Conference
UCAOA will hold the pre-conference course DOT FMCSA Medical Examiner Training at the 2014 Fall Conference in Denver. Through participation in this one-day course held on Thursday, Oct. 9, from 8 a.m. to 5 p.m., you will be able to obtain the skills necessary to sit for the test to become eligible as a certified medical examiner (ME) listed on the National Registry, which is a requirement for performing commercial motor vehicle (CMV) drivers' examinations. Being a trained and certified ME demonstrates your understanding of the medical standards in the Federal Motor Carrier Safety Regulations (FMCSA) and how they relate to the medical demands of operating a commercial motor vehicle. For more information, click here or register now to secure tuition for this pre-conference course at the member rate of $500 or non-member rate of $675.
Images Challenge Case
A new urgent care Images Challenge case is now available only on the JUCM website. Review x-rays taken on a man who had fallen on an outstretched hand, consider what your diagnosis would be, then check the case resolution to see if you were right. Click here to take the Images Challenge.
The Journal of Urgent Care Medicine (JUCM) supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an e-mail to firstname.lastname@example.org for information on our author guidelines.
Neon 'open' sign on building or street signage
Urgent care is differentiated from other healthcare providers, in part, by its night and weekend operating hours. To call attention and raise awareness of your center among drive-by consumers, consider adding a permanent "open" sign to your exterior building or street-side signage which can be illuminated when your center is operating. The marketing value is a constant reminder that your center is open and available to serve the community's walk-in medical needs.
Decoding the billing process: Urgent care vs. primary care billing
The Amulatory M&A Advisor
Urgent care centers have several available options when it comes to the ways in which they bill for the services they provide. Some might wish to bill strictly as urgent care, while some might explore the option of billing as primary care, and thus take on a panel of primary patients. With the different rates of reimbursement as well as the difference in the types of services a center must be capable of providing, choosing to bill one way or another will inevitable carry pros and cons. It's important to understand what exactly goes into billing either as urgent care or as primary care.
CityMD opens new facility focused on Medicaid Patients
UCAOA via DNAinfo
A new urgent care facility geared toward helping undeserved residents opened in Jackson Heights, NY. The facility named HEAL (Health, Education, Access and Love) is a branch of CityMD and the first of its kind in the city. CityMD now offers 30 plus clinics throughout New York and New Jersey. Although this clinic has a specific focus to aid underprivileged residents, several other CityMD facilities accept Medicaid.
Springs Health Partners receives UCAOA Certification
Colorado Springs Business Journal
Colorado Springs Health Partners has received the Urgent Care Association of America Certified Urgent Care Designation for its two Colorado Springs urgent care facilities. The designation means that CSHP urgent care centers have met the association's criteria that define easy access and services that provide care for a broad spectrum of illness, injury and disease.
Righttime Medical Care and HeadFirst Concussion Care opening in center
Righttime Medical Care opened its 13th urgent care center at the Four Corners area of Silver Spring, Md. in the Woodmoor Shopping Center. The Silver Spring Care Center also includes HeadFirst Sports Injury and Concussion Care, providing medical evaluation for patients of all ages who have suffered mild traumatic brain injury (concussion).
Urgent care: pool and locker room infections
Dr. Jeannie Kenkare of PhysicanOne Urgent Care was featured on FoxCT, discussing the types of infections that can be contracted in public pools and locker rooms. In the coverage, she also offers a few tips on how to protect yourself when visiting these types of public facilities. Watch now
Contracting do's and don'ts
HD Insights Blog
In this blog post, 14 common traps for basic hospital and physician contracts, and the negotiating strategies around them, are provided. These considerations may not be a perfect for an urgent care center negotiated agreement, but can provide information on how some practices are negotiating contracts in the changing reimbursement landscape. Knowledge is power and there may be something to glean from the post that may be helpful toward earned reimbursement.
10 percent of ED visits are avoidable and could save $3.8 billion a year
In 2013, a study was done showing that 31 different companies found that headache, back pain, urinary infections, sore throats, respiratory infections, earache, bronchitis, pink eye, and sciatica ranked as the highest among the causes for potentially avoidable ED visits. A urinary tract infection costs an average of $655 to treat in the ED, while an urgent care center would only charge $110 for the same service.
Practice Velocity named to Inc. 500|5000 List for third consecutive year
UCAOA via Practice Velocity
Congratulations to UCAOA Platinum Corporate Support Partner (CSP) Practice Velocity for their inclusion on the Inc. 500|5000 list of fastest growing privately held companies in the United States for the third consecutive year. For more than 30 years, this exclusive list has recognized and commended America's independent entrepreneurs. The 2014 Inc. 500|5000 is ranked according to percentage revenue growth when comparing 2010 to 2013.