UC Access August 22, 2013
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UCAOA News Urgent Care Management Certificate Meetings & Education Perspectives UConnect Idea of the Week JUCM Industry News





UCAOA NEWS


Health reform: Are you ready for the shift toward value-based payments?
UCAOA

What do most value-based payments have in common? What does it take to manage in a market shifting toward these models? How can you see if you are ready now? What will it take to get ready? The balance is tipping from volume to value.

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Congratulations to the 2012-2013 Urgent Care Fellows
UCAOA
UCAOA would like to congratulate our three urgent care fellows on a successful year!
Dr. John Peralta – University Hospitals of Cleveland
Dr. Simon Tanksley – University Hospitals of Cleveland
Dr. Mohd Noman Mohiuddin – University of Illinois College of Medicine at Rockford/Swedish American Hospital

We truly hope their experiences over the past year have been invaluable to their future careers. UCAOA will be announcing the new 2013-2014 urgent care fellows soon! Click here for more information about the fellowship program.

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URGENT CARE MANAGEMENT CERTIFICATE


UCAOA recognizes Urgent Care Management Certificate recipients
UCAOA
UCAOA launched the Urgent Care Management Certificate in April 2011. The UCMC program requires applicants to complete 40 hours of study in the core competencies of urgent care management. They can obtain these hours through UCAOA's live or online educational offerings. To date, here are all the recipients of the certificate.

• Mari Ascherin - Director Occupational Medicine, Black Hills Urgent Care, Rapid City, SD
• Carlene Cox, Clinic Manager, Genesis Occupational Health, Zanesville, OH
• Shafik Dawood, MD, San Antonio, TX
• Michael Erickson, Director of Operations, Sherman Immediate Care, Elgin, IL
• Lisa GodarFairless, Sherman Immediate Care, Elgin, IL
• Julie Govic, Business Manager, WVU Urgent Care, Morgantown, WW
• Marian Kimball, Clinic Manager, Piedmont Health Care, Statesville, NC
• Marsha Niven, Niven Consulting, McKinney, TX
• Martha Orndorf, Clinic Coordinator AllBetterCare, Mechanicsburg, PA
• Angela Pennington, Medical Assistant, Avon Urgent Care, Avon, IN
• Tashana Sims, LPN, Five Star Urgent Care, Lakewood, NY
• Lori Swanson, RN, MHSA, CHC, Physicians Immediate Care, Rockford, IL
• Theresa Thompson, HR Director/Clinic Manager, S. Addison Beeson, DO - Emergency Medicine, Tulsa, OK

Congratulations to everyone and all their hard work. Click here to learn more about earning your Urgent Care Management Certificate today!

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PRODUCT SHOWCASE




MEETINGS & EDUCATION


Top rated physicians head up fall Hands-On Splinting and Casting Clinic
UCAOA
Finding it difficult to do orthopedic on the job training of your providers? Many urgent care owners do. In just one day they will walk out with the skills necessary to jump in and begin treating sprains and fractures in your center. After seeing only a handful of these patients, the course has paid for itself! Your providers will learn how to splint and cast common injuries such as boxers fractures, distal radius and ulna fractures, ankle sprains, medial and lateral malleolus fractures and more. They will also learn which injuries need to be referred to orthopedic specialists promptly and which injuries can be safely managed in the urgent care center.
Register for the Hands-On Splinting and Casting Workshop by Sept. 1 and receive $100 off regular tuition. Use promo code: 13Handson100.

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Fall Conference room reservations
UCAOA
Are you planning on attending UCAOA's Fall Conference Oct. 3-5 in Glendale, AZ? If so, make your sleeping room reservations now – rooms will likely sell out!

CALL 800.468.3571 or make your reservations online
GROUP NAME: Urgent Care Association of America or UCAOA
ROOM RATE: $169 single/double occupancy

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PERSPECTIVES


Urgent Care Perspectives: Employee Incentives, Rewards and Results
UCAOA
At the UCAOA 2012 Spring Conference, a Caesars Palace executive spoke about their incentive reward program established to motivate their staff toward excellent customer service. Pamela Hassett, CFO and COO with EmUrgentCare in West Coxsackie, N.Y., shares her challenges to continually come up with new ideas for something of value to individual staff members. She writes about her perspective on the customizable reward program which can be implemented at a reasonable cost, is exciting for staff, provides an opportunity to tie performance goals to rewards and recognizes events more consistently and personally.
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UCONNECT


Discharge instructions available for you to use
UCAOA
UCAOA has added hundreds of sample patient discharge instructions to UConnect, from abdominal pain to warts and everything in between! These instructions can be easily incorporated into your regular discharge papers. They are written for patients to understand. Remember, lack of comprehension reduces patient compliance and ultimately satisfaction. Discharge instructions may help and should always be reviewed with the patient, by the provider, to make sure they are understood. Discharge instructions are required by the Centers for Medicare and Medicaid Services and the Joint Commission on Accreditation of Healthcare Organizations, as core measures to meet accreditation and public reporting requirements. If you are looking for specific instructions that are not listed or if you have examples you'd like to share, please send them to jkral@ucaoa.org. The Discharge Instructions can be found in Member Resources → Practice Management → or by clicking here once you have logged in to UConnect.

For more information about using discharge instructions, check out the National Center for Biotechnology Information or this article about Protecting Yourself from Liability: The Importance of Discharge Instructions.

New to UConnect? Follow this link to the instructions for using UConnect.

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SPONSORED CONTENT




IDEA OF THE WEEK


Take advantage of bulletin boards
UCAOA
Many restaurants, convenience stores, health clubs, libraries and colleges/schools provide community bulletin boards upon which groups and businesses can promote their activities. Create and carry small flyers for your urgent care center as "leave behinds" for these types of displays. Discounts on school sports physicals, flu shots, cash pay visits or other promotions can be effective in capturing consumer attention and when coupons are "coded," redemptions can be tracked.
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JUCM


Now online in JUCM
UCAOA
A new urgent care Images Challenge case is now available only on the JUCM website. Review the case of a 4-year-old with a blow to the leg. Examine the X-ray, consider what your diagnosis would be, then check the case resolution to see if you were right. To take the Images Challenge, go to http://jucm.com/iucc/?id=153.

The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an e-mail to editor@jucm.com for information on our author guidelines.

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INDUSTRY NEWS


Having more doctors might reduce health spending. Or maybe increase it
The New York Times
Would increasing the supply of doctors lead to lower health costs? It seems as if there should be a pretty straightforward answer, based on the usual laws of supply and demand: If you artificially limit the supply of doctors, that should push up the prices of the services they provide. So if you suddenly increase the supply of doctors, that should lower health care costs.
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Humana launches healthcare reform education website
The Business Journals
Louisville, Ky.-based health benefits and wellness company Humana Inc. has launched a new website called "Health Care for You." The new site is designed to educate consumers about the basics of health insurance and public health insurance exchange options that take effect in 2014 under the Patient Protection and Affordable Care Act.
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PRODUCT SHOWCASE




Blue Cross and Blue Shield of North Carolina plans to open 2 retail storefronts in Charlotte this fall
Triangle Business Journal
North Carolina's largest health insurance company is expanding its retail footprint. Blue Cross and Blue Shield of North Carolina has a retail store in the Park West Village Shopping Center of Morrisville and has plans to open similar stores in Durham and Charlotte.
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Having more doctors might reduce health spending
The New York Times
Would increasing the supply of doctors lead to lower health costs? It seems as if there should be a pretty straightforward answer, based on the usual laws of supply and demand: If you artificially limit the supply of doctors, that should push up the prices of the services they provide. So if you suddenly increase the supply of doctors, that should lower health care costs.

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Emergency care vs. urgent care
FAIR Health
It can be frightening when a sudden illness or injury strikes, especially if your regular doctor is not available. You need to make a choice quickly about where to get the medical attention you need. But, it's also important to have all the facts before you seek care.

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Reminder: Watch your mailbox
UCAOA
You should have received the Urgent Care Fall Conference brochure! To see what the conference has to offer and why this is an opportunity you can't miss, click here for an electronic copy. Don't miss out on proven strategies to put your center AHEAD of the game! Register today to take advantage of Regular Tuition rates. See you in Arizona!

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The role of anti-NGFs in pain management
By Dr. Afsaneh Motamed-Khorasani
Nerve growth factor, or NGF, plays a key role in the development of acute and chronic pains. The NGF levels are known to increase in rheumatoid arthritis, spondyloarthritis and interstitial cystitis. At present, the pain management is performed by the use of nonopioid analgesics and nonsteroidal anti-inflammatory drugs for mild conditions, and opioids for serious conditions. However, such drugs are associated with adverse effects. Since NGF signaling is involved in the chronic pain development, drugs that could interfere with the NGF signaling are considered important in this aspect. Recently, anti-NGF antibodies have been developed to address this problem.
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FEATURED COMPANIES




What's really behind higher healthcare costs?
The Washington Post
A crucial change in the healthcare conversation over the last few years has been the shift in focus from "costs" to "prices." Everyone knows American health care costs too much. But after the release of the International Federation of Health Plans' data, it's also becoming common knowledge that a major cause of those high overall costs is sky-high prices for every individual service, drug and treatment.
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PRODUCT SHOWCASE




Sunburn cases heat up during long summer days
By Denise A. Valenti
Hot summer days of bright sunshine and more hours of daylight greatly increase in the rates of serious sunburn. During the one month following the start of daylight savings time, there is reported to be a more than 200 percent increase in the rate of serious sunburns due to the extended daylight hours and the subsequent time spent outdoors. Not surprisingly, twice as many of the visits related to sunburn presenting in urgent care clinics are in those states with greater and more intense sun exposure — Arizona, Colorado and Texas compared to Georgia, Ohio, North Carolina and Virginia.
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FEATURED COMPANIES




St. Elizabeth Physicians to acquire three centers of AccessMD Urgent Care
St. Elizabeth Physicians
St. Elizabeth Physicians, a multi-specialty physician organization, has entered in to an agreement to acquire the three centers in Northern Kentucky of AccessMD Urgent Care (formally Hometown Urgent Care), a provider of urgent care services. Both the companies are based in the US.
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The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.










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