Patient ages survey results
UCAOA conducted a brief survey to obtain feedback on which patient age ranges urgent care centers treat. Most centers that participated in the survey provided care for patients of all ages, including infants and toddlers. Click here for the full results.
No More Warm Bodies! Hire the Employees You Want to Keep
For many urgent care centers, taking on a new staff member feels like a shot in the dark, with no certainty as to whether you'll get a great employee, a mediocre "warm body," or a new set of problems. In this article, guest blogger Paul Edwards, CEO and Co-Founder, CEDR HR Solutions, divulges tips for consistently finding better employees and making stronger hires.
Additional resource: Purchase the archived UCAOA webinar "The Devil is in the Detail – A Guide to the Most Common Medical Policy Mistakes," presented by Paul Edwards on June 12, 2014.
Driving Volume to Drive Profits Track
Getting patients through your urgent care center's doors is crucial for business success but determining how best to accomplish this feat can be overwhelming. During the UCAOA 2014 Fall Conference (Oct. 9-11) in Denver, the instrumental track, Driving Volume to Drive Profits, will offer you concrete and valuable tactics to not only drive patients through your doors but have them keep coming back! Urgent care industry leaders will present sessions on marketing, patient loyalty, new services development, health benefit design, telemedicine, and others. This is one of four tracks being offered during the 2 ½-day event, which allows registered participants to customize their schedules by selecting from 44 available practice management and clinical sessions. Be sure and register before regular tuition rates expire on Thursday, Sept. 11.
A new urgent care Images Challenge case is now available only on the JUCM web site. Review x-rays taken on a man with a blow to the back of his hand, consider what your diagnosis would be, then check the case resolution to see if you were right. Click here to take the Images Challenge.
The Journal of Urgent Care Medicine (JUCM) supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an e-mail to firstname.lastname@example.org for information on our author guidelines.
Pitch consumer reporters
A local TV station in Baton Rouge, La., recently covered a news story on the differences between out-of-pocket costs related to treating non-emergent conditions in the ED versus urgent care. The featured center in the report is UCAOA member, Lake After Hours. The story was pitched as a consumer piece, but was part of a larger effort to educate the public on the cost effectiveness of urgent care. You may be able to use this video to pitch a similar story to reporters in your respective market.
Urgent care centers offer wide range of services
UCAOA member HealthCARE Express is featured in this news story covering the cost benefits of urgent care over the emergency department for non-emergent issues. Within the clip it's mentioned that although every insurance is different, urgent cares have a slightly higher co-pay than a family doctor but are generally less expensive than an emergency room visit that requires a deductible.
Eastern Shore Urgent Care receives public service award
Gulf Coast News Today
Eastern Shore Urgent Care located at 29710 Urgent Care Drive in Daphne, Ala., was the recipient of the Third Quarter "Beautification Award" for their landscaped surroundings. The award was issued to Eastern Shore Urgent Care Office Manager VaLonne Harmon and Nurse Manager Kathy Legrone.
Lake After Hours launches give-back event
Plaquemine Post South
Lake After Hours' 11 locations in Baton Rouge, Central, Zachary, Denham Springs, Brusly and Hammond, La., are participating in a half-off promotion (50 percent) for sports, camp or back to school physicals until Sept. 1. In addition to the discount, patients will have an opportunity to designate a school for Lake After Hours to make a $5 donation for each physical.
Is Walgreens doing more for population health than you?
Becker's Hospital Review
The recently launched Walgreens Balance Rewards program incentivizes healthy choices or activities for enrolled members, which earns them in-store credit for future purchases. The program also makes the retailer part of the healthcare solution – not just a corner store that sometimes fills your prescriptions. Insurers can even sign on to set up specific goals for their members.
Fist bumps: Less germy than handshakes
Healthcare clinicians beware! The way you greet patients may be spreading more germs. A recent study published in the American Journal of Infection Control describes hand shaking as a greeting transmitted about 10 times more bacteria than fist bumps and about two times more than high fives.
These medical apps have doctors and the FDA worried
There are hundreds of medically themed apps in Apple's App Store and Google Play, and by most accounts, they are accurate tools for tracking, evaluating, and taking control of personal health. However, many healthcare practitioners are concerned that these health apps could be seriously harmful and the FDA is now investigating.
Emergency medical dispatches and HIPAA: Are you HIPAA compliant?
During a recent National Public Safety Telecommunications Council conference call, a question was raised as to the applicability of the Health Insurance Portability and Accountability Act to emergency medical dispatchers, as to whether traditional means of transmitting patient information over unencrypted airways is permissible. Since unencrypted land mobile radio communications can be intercepted by scanners, there is some question as to whether unencrypted radio properly protects patients' privacy rights under HIPAA.