UC Access July 17, 2013
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UCAOA News Patient Resources Members on the Move Certified Urgent Care Program Idea of the Week JUCM Industry News





UCAOA NEWS


Attend UCAOA's Fall Conference
UCAOA
The full conference brochure will be mailed to you next week. Click here to access the electronic version.

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Tools for Improving the Patient Experience (2-day course)
UCAOA
Set your center apart by implementing the take-away tools provided to attendees at this two-day course. Kristin Baird, RN, BSN, MHA, a nationally recognized consultant in the patient experience arena, has developed a road map for culture transformation and patient experience enrichment. Other faculty joining Kristin will tie the messaging directly to urgent care with years of experience in patient satisfaction.
You’ll rediscover why the patient experience matters and how you can implement award winning customer service cultures. You’ll learn tips on hiring and staff development and why leadership style matters. The sessions will delve into how to reduce wait times and engage providers in delivering exceptional service. You’ll walk away with information on what’s important for your environment of care as well as survey techniques and advice on how to apply the results.
Join us in Glendale to learn how you can improve your patients’ experience and grow your business because of it. Click here for the course outline and registration materials.

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PATIENT RESOURCES


CDC's Travelers' Health website
UCAOA
With summer in full swing, travel is on many people’s minds (and calendars). Take advantage of this opportunity to reach out to your current — and potential — patients. The Centers for Disease Control and Prevention recently redesigned its Travelers’ Health website. New features your center could share with patients include:
• A list of vaccines and medicines they may need before their trip
• Tips for how to stay healthy and safe while traveling
• A healthy travel packing list
• Travel notices for their destination
• Information about what to do if they get sick after their trip
The site also features resources for clinicians… click here to take a look!

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MEMBERS ON THE MOVE


Dr. Junkins of Express Family Care
UCAOA
UCAOA member Dr. Jason Junkins of Express Family Care (Rainbow City, Ala.) was recently featured on his local NBC affiliate for the piece, “ER vs. Urgent Care.”The TV spot aired on Alabama’s 13 WVTM-TV in July; the center reported a marked uptick in patient volume the next week, attributable to the coverage.
Share the stories and coverage of your urgent care center with us, and we’ll share them with the UCAOA audience! You can send them to jray@ucaoa.org.

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CERTIFIED URGENT CARE PROGRAM


The difference between certification and accreditation
UCAOA
The UCAOA Certified Urgent Care program defines WHAT an urgent care center is. UCAOA provides the Certified Urgent Care designation to help centers differentiate themselves — and help the industry establish a baseline definition for urgent care centers. Currently, certification is not a requirement for opening an urgent care center in any state. However, payers are beginning to require it or to accept it in lieu of their own credentialing process.
More than 550 centers across the nation now proudly claim UCAOA Certified Urgent Care Center designation! Click here to see a list of certified centers. If your center is not yet certified, we encourage you to apply in 2013.
Accreditation symbolizes meeting SAFETY and QUALITY standards. The Joint Commission, through its partnership with UCAOA, awards special recognition to centers that are UCAOA Certified AND Accredited. For more information about The Joint Commission’s Accreditation program, visit jointcommission.org/urgentcare.
For more information, go to ucaoa.org/certification, and find out how you can get certified today!

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IDEA OF THE WEEK


Partner with an occupational health provider
UCAOA
If your urgent care center is not interested in building out occupational medicine capabilities itself, consider partnering with a local pure-play occupational health provider. Occupational health patients are seen after-hours at your urgent care center. You bill the occupational health provider, who in turn bills the payer or employer, and the occupational health provider provides the necessary forms, case management, protocols and eligibility certification. The two practices can also engage in joint sales and marketing — the urgent care network is a selling point for prospective OCC health clients.
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JUCM


Now online in JUCM
UCAOA
A new urgent care Images Challenge case is now available only on the JUCM website. Review the case of a 17-year-old with an ankle problem. Consider what your diagnosis would be, then check the case resolution to see if you were right. To take the Images Challenge, go here.
The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an e-mail to editor@jucm.com for information on our author guidelines.

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INDUSTRY NEWS


Study says urgent care centers filling void
Modern Physician
Urgent care centers are more frequently becoming alternative sites for convenient and timely healthcare access, without the downside of interrupted care coordination, according to a qualitative study conducted by the Center for Studying Health System Change.
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Urgent care centers more convenient, cheaper than EDs
FierceHealthcare
Urgent care centers are quickly emerging as a popular, cost-effective alternative to the emergency department, reports a new study by the Center for Studying Health System Change for the nonpartisan, nonprofit National Institute for Health Care Reform.
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Understanding why poor patients prefer hospitals over ambulatory care
Health Affairs
Study: Poor patients go to the ER because they have to – and prefer to. A qualitative study of some “frequent flyer” ER patients suggests that, to change their usage patterns, we either have to make ambulatory more attractive or the ER less attractive.
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PRODUCT SHOWCASE




Stand-alone emergency rooms popping up
USA Today
Doctor-owned freestanding ERs look like urgent-care centers — until patients see their bills. Those prices, which can top $1,000 for a single visit, are spurring worries that the rapid growth of the facilities will lead to higher insurance premiums.
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As Obamacare rolls out, retail health clinics are booming again
Forbes
Retail clinics are booming again with the Affordable Care Act slated to offer coverage for uninsured individuals on exchanges this fall. The latest analysis from Tom Charland of Merchant Medicine, which tracks the retail clinic and urgent care mark, has the number of retail clinics up nearly 7 percent to 1,443 as of July 1 compared to the same time a year ago when there were 1,351.
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Most healthcare records are now electronic
USA Today
An ever-expanding amount of the nation's medical records — millions of prescriptions, medical reports and appointment reminders — are now computerized and part of an ambitious electronic medical records program, the Obama administration reports.
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More companies adding in-house medical clinics
ABC News
Next time you hear about corporate America being bled white by the high cost of employee healthcare, consider this: For every $1 that HanesBrands of Winston-Salem, N.C., spends on providing its employees an in-house clinic, it gets back $1.40 in savings.
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SPONSORED CONTENT




There's no 'urgent' in urgent care
Chicago Tribune
You've probably heard of "urgent care" facilities and know they can be a terrific alternative to hospital emergency departments if it's the weekend or after hours and you have an illness or injury that's not worthy of dialing 911. Care tends to cost less compared to an emergency room. And, often, there's very little wait time.
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Healthcare costs may subside with rise of electronic health records
Medical Daily
It seems that every day, healthcare costs go up, while actual care becomes less effective. One way to ensure appropriate care, however, is to offer each healthcare provider with the same information regarding a patient's history of diseases, treatments and even allergies. The solution? Electronic health records. With these newly computerized medical histories, all health care providers can gain access to information on any and every patient. But can the use of EHRs truly reduce costs?
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