UC Access July 16, 2015
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July 16, 2015

|UCAOA News|Advocacy & Health Policy|Meetings & Education|Clinical News|Benchmarking Survey|Practice Management|
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Brief survey: Translation services in urgent care
Many urgent care centers offer translation services to communicate with patients who are of limited English proficiency (LEP) and/or vision or hearing impaired.Please participate in this brief surveyto help UCAOA understand how centers are using these types of services.
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Additional Resource:Look back at previous UCAOA mini survey data by accessingData Insights.


Congress considers easing barriers to urgent care for TRICARE — take action today!
In June, the U.S. Senate passed legislation authorizing funding for the Department of Defense for 2016. Included in that bill is a provision that would allow TRICARE beneficiaries to access up to four urgent care visits without first needing to obtain pre-authorization for those visits. The House version of the Defense authorization bill does not include this language.Your help is needed: Act today!
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Now available: Fall Conference preliminary program
The wait is over!You can nowaccess the preliminary programof the 2015 Fall Conference (Sept. 24-26 in New Orleans). Browse the educational program by date (Sept.24,25or26),speakerortrackto better understand the high-quality, diverse and informative content planned for this year's all-new Fall Conference. See what exhibitors will be showcasing their products and services during extended hours in thesold-out exhibit hall.

Your tuition includes access to: 2 all-new clinical tracks, 3 brand-new practice management tracks, 1 updated Comprehensive Clinic Startup track, 2 evening receptions, 1 opening keynote, 12.5AMA PRA Category 1 Credits(s)™, numerous networking opportunities, and complimentary conference recordings with the opportunity to earn CME/UCMC credit. Additionally, you can add on one of the five workshops from the Hands-on Clinical Boot Camp for a flat reservation fee of only $25.Register todayfor the Fall Conference and be sure tobook your hotel accommodationsat the same time because New Orleans is a very popular destination and rooms will sell out!

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Urgent Care M&A Bolts 118%
2014 was a break-out year for urgent care M&A, with evidence as clear as the first line on an eye-chart.

Anyoneof these data points or developments is a sign of a vibrant M&A climate. Put them all together, vibrant quickly becomes voracious.

Our just released edition of marketWATCH:TBG Spring 2015 marketWATCH: Urgent Care


Acute severe thigh pain while running
Journal of Urgent Care Medicine (JUCM)
This article written by Dr. Tracey Quail Davidoff, which is featured in the July/August issue ofJUCM, reviews outdoor activities and sports in which patients are likely to sustain injury. Patients with thigh injuries, such as injury to the quadriceps and patellar tendon, may present to the urgent care center. Timely diagnosis is essential in preserving strength and function of the quadriceps complex.
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Additional Resource:Registerfor the 2015 Fall Conference (Sept. 24-26 in New Orleans) to attend "Pain Management in Urgent Care," presented by Dr. Tracey Quail Davidoff on Saturday, Sept. 26 from 11:30am-12:30pm

EHR, Practice Management, Care Coordination

As an urgent care provider, your ability to connect your treatment to other providers across the care continuum is essential.

With athenahealth, urgent care providers enjoy seamless care coordination, fully integrated with cloud-based services for EHR, practice management and patient engagement.Learn more.
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  • Heart attack, stroke warning on pain relievers strengthened
    United Press International
    The FDA is strengthening warnings on prescription and over-the-counter ibuprofen and naproxen pain relievers about increased risk for heart attack and stroke. Stronger warning will be added to packaging because the risk of heart attack and stroke has been shown to increase even within the first few weeks of treatment. "Everyone may be at risk — even people without an underlying risk for cardiovascular disease," said Judy Racoosin, M.D., MPH, deputy director of FDA's Division of Anesthesia, Analgesia, and Addiction Products.
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    Study shows majority of physicians still work in small practices
    HealthLeaders Media
    Study data found 60.7 percent of physicians are in practices with 10 or fewer doctors, according to the American Medical Association. The numbers did not change much from 2012 to 2014, but the study did find the number of physicians in practices owned by doctors decreased and the number of physicians working in practices with some level of hospital ownership rose from 29 percent to 32.8 percent.
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    VisualDx: What's the Diagnosis?
    A 32-year-old woman came into urgent care experiencing severe localized pain in her extremities following a minor surgical procedure two days earlier. She also complained of diarrhea, myalgias, and a fever. The nurse who took her vitals noted that she had hypotension, edema, and erythema on her hands. Use the VisualDx differential builder to make a diagnosis! For the quiz answer, visit:visualdx.com/ucqz/05

    Promoted by[VisualDx]
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    Data wanted: Why your survey participation is needed
    The annual Benchmarking Survey is a pivotal, educational resource that helps UCAOA to inform legislators, consumers and media about the nuances of our industry. As a participant in the survey, you're helping set the record straight about urgent care and represent the high quality of care that is provided to millions of patients each year. Participation can take less than 30 minutes and your center data is confidential, safe and secure — UCAOA only uses de-identified information. For details on how you can participate,visit our website,watch this quick video, ordownload this flyer. Free platform access and PDF report are provided to those that complete more than 80 percent of the survey.
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    T Sheets Digital for Urgent Care
    In the increasingly competitive urgent care market, the ability to document quickly and accurately while providing quality care is critical.

    T Sheets Digital is the most efficient, effective and affordable solution for urgent care.

    The ICD-10-ready and urgent care-specific content helps you streamline processes, improve throughput and increase patient satisfaction.


    How to stick the landing: 5 tips for onboarding a new employee
    Finding and hiring the right new employee for your urgent care center can be exhausting, but you probably breathe a sigh of relief once you've identified "the one" — a prospective employee who aced the interview, has all the right training, and displays a strong skill set that fits your needs. Just remember, as exciting as this new opportunity is, there are still a few last steps to take before you relax (or not!) back into your normal routine.This articlewritten by guest blogger Paul Edwards, shares 5 things you can do to set everyone up for success in that critical first few months.Please note, content for logged in members only. This article provides 1 UCMC credit in Human Resources.
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    Additional Resources:Check out these UCAOA self-paced learning sessions on human resources|Three reasons Your Urgent Care Can't Find Great Employees(Alan Ayers' Practice Management Blog)

    How to develop an effective patient testimonial program
    Your patients are your best referrers. These patients know you, your staff, and you, and they're happy with their results. Online reviews are powerful because they give potential patients a good sense of how others suffering the same ailments were treated by you and your staff. Building out and effective patient testimonial program requires careful planning and insight.Here are five tipsto help you create an effective patient testimonial program.
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    Additional Resource:Loyalty's No Mystery: Urgent Care Patients Signal Their Intentions(Alan Ayers' Practice Management Blog)

    A Podcast for Urgent Care Clinicians

    Looking for CME you’ll actually enjoy?
    Urgent Care: Reviews And Perspectivesis a monthly audio CME program with 3.5 hours of cutting-edge urgent care education. Get a healthy dose of humor and fun while reviewing changing practice patterns, covering new literature, reinforcing core concepts, and interviewing the best and the brightest.Start Listening For Free


    How did you find the website?
    Many urgent care centers survey patients via the intake paperwork as to how they learned about the center. Many patients will say "online" although they may have heard about the center through other advertising before consulting the Internet for location or hours information. Walk-in Medical Center of Cool Springs has a solution for learning how people found its web site:A pop-up asking patients what led them to it. Presumably this data will help the center differentiate effective from ineffective marketing tactics and better plan their advertising expenditures going forward.
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    There are workplaces and there are work families.

    Patient First offers excellent benefits packages, flexible hours, and competitive compensation for Physician and Physician Assistants.
    Faster, More Accurate Diagnosis
    VisualDx: An award-winning, web-based clinical decision support system designed to enhance diagnostic accuracy, aid therapeutic decisions, and improve patient safety at the point of care.MORE


    Survey: Telemedicine use on the rise
    By Scott E. Rupp
    The latest telehealth report — one of many in a recent string — suggests the market is finally maturing. "Telehealth Index: 2015 Physician Survey" found strong support exists for video-based telemedicine, more so than for telephone or email communications. The report comes at a time when telehealth providers are making a strong push to qualify the video-based doctor's visit as comparable to a trip to the doctor's office, clinic or emergency room.
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    Frustration grows over lack of EHR standards
    Government Health IT
    The adoption of electronic health records is being held up by a lack of standards that would allow different groups to use health care information in an efficient and effective way. Frustration at the slow progress of EHRs was brought out at a recent Senate hearing, where the Health, Education, Labor and Pensions have been conducting hearings to find legislative improvements in EHR adoption.
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    CDC: Disparities persist despite coverage gains
    Mordern Healthcare
    As the Affordable Care Act increased access to subsidized health plans last year, fewer adults went uninsured but disparities persisted in their access to insurance and medical care. Fewer adults ages 18 to 64 were uninsured in 2014 compared with the 2013, regardless of race or ethnicity, the Centers for Disease Control and Prevention said in a new report. However, the drop in the number of uninsured did not erase the gaps between Hispanic and black adults — who were most likely to be uninsured — and white and Asian adults.
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    Reflections of a pharmacist: The new FDA NSAID warning
    By Jason Poquette
    The FDA recently published a new drug safety warning indicating there is a greater risk of heart attack or stroke related to the use of nonaspirin NSAIDs than previously believed. This warning soon spread to all the national and local media, and the questions started pouring in. Is ibuprofen safe any longer? Will naproxen cause a heart attack? Should I stop taking my diclofenac for pain? As a pharmacist, I took a significant personal interest in this matter.
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    Missed last week's issue? See which articles your colleagues read most.

    Emerging Opportunities and Threats Impacting Urgent Care
    Implications of patients recording urgent care provider encounters
    Survey results: EKG Overreads
    Urgent care musing: Insights from the field, part 2
    CMS releases proposed rule for 2016 Medicare Physician Fee Schedule

    Urgent Care Access
    Amanda Mannina, UCAOA Director of Marketing & Managing Editor, 331.472.3743
    For further information about UCAOA, please contact:
    Urgent Care Association of America
    387 Shuman Blvd, Suite 235W
    Naperville, Illinois 60563
    T: 877-698-2262 | E:info@ucaoa.org

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