UC Access June 21, 2012
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UCAOA NewsNational Urgent Care Awareness CampaignClinical Consult JUCM Industry News


Sample Policy and Procedure Manual
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Looking to create or update your center's policies? UCAOA's 432-page Sample Policy and Procedure Manual "book" is at your disposal! The manual contains more than 250 sample policies, all specific to urgent care centers. It is provided on a flash drive and available in both .doc (editable) and .pdf formats. The flash drive also includes a Bonus Supplement of Clinical Policies.

Click here to review the PPM Table of Contents, order online or download the printable order form!

UCC Business Expansion Opportunity
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UCAOA has been contacted by a nationwide IT staffing firm that is currently working on setting up primary and secondary urgent care centers for approximately 88 offices across the United States, and is looking for local centers near those offices where they can send their employees. If your center provides occupational injury services, and is able to drug/alcohol test (eScreen preferred) at the same location (and you are interested in this!), please contact J. Kevin Daniels, project coordinator at TEKsystems.

Industry Awareness Campaign

We want to hear from you!
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On June 1, the Urgent Care Association and its members launched a yearlong, nationwide awareness campaign. The free, customizable materials were made available to everyone ... and we've already heard a few reports of how centers have put them to good use! For example, Prompt Care Clinic in California is featuring this poster at the Enloe Medical Center Health fair this coming weekend.

How have you used the materials? If your center has created a direct mail piece, poster, print ad, email blast, online banner ad, sticker, banner, flyer, T-shirt (the list goes on) ... please let us know! We'd love to see more examples of the campaign in action.

If you haven't checked out the campaign materials, don't delay! Visit www.ucaoa.org/rhyme to download the files and start spreading the word about urgent care.

Clinical Consult

Concussion Care
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This month's feature
from Dr. Sean McNeeley, a UCCOP Founding Board Member, takes a close look at concussions ... and discusses how urgent care providers have an opportunity to not just diagnose concussions, but also provide patients with expectations for the path to recovery. Click here to read the article — a stepwise "return to activities" example is included!


Now Online in JUCM
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A new urgent care Case Report is now available only online in JUCM. Review the presentation of a 23-year-old male graduate student who complained of dizziness and anxiety and who had been seen in an emergency room previously. Consider what your diagnosis would be, then check the case resolution to see if you were right. Click here to view this month's Case Report.

The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to editor@jucm.com for information on our author guidelines.

Industry News

After-hours care doesn't have to drain practice's finances
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It is possible for primary care physicians to provide patients access to care 24 hours a day, seven days a week without superhuman powers of endurance and a huge budget. Researchers with the Center for Studying Health System Change advised physicians on how to make after-hours care a part of their strategy to better coordinate care and improve access for patients.

Urgent care doc: Voice recognition software helps with meaningful use
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Voice recognition software has provided the means to lower transcription costs, speeding efficiency and populating data for achieving meaningful use, according to Richard Gwinn, director of urgent care at San Diego's Sharp Rees-Stealy Medical Group. Prior to using Nuance Healthcare's Dragon Medical voice recognition software, providers dictated or hand-wrote all documentation. Transcribing notes took two to three days and was very costly. More

Report: ACOs don't hinge on Supreme Court's healthcare law ruling
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Participation in accountable care initiatives has more than doubled in the last 12 months, and a majority of healthcare leaders believe accountable care organizations will survive even if the Supreme Court strikes down healthcare reform legislation, according to the results of Health Intelligence Network's second annual survey on ACOs. More

EHR innovation gap threatens healthcare progress
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Electronic health records suffer from a lack of innovation that thwarts physicians' attempts to advance healthcare processes and workflow. Unlike word-processing programs, search engines, social networks, mobile phones and apps, EHRs are stuck in the pre-Internet world where EHR vendors not only control the data, but also resist improvements to functionality while reaping huge financial rewards, concludes a commentary that appears in the New England Journal of Medicine. More

6 steps to building an ACO's health IT capability
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For accountable care organizations to be successful, they must provide integrated information access across providers, settings and activities. And in order to integrate, ACOs need health information technology solutions. Jordan Battani, the managing director of CSC's Global Institute for Emerging Healthcare Practices and author of a white paper discussing the role of health IT in ACOs, shares six steps to building an ACO's information technology capability. More

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