What's your practice model?
UCAOA is conducting a quick 3-question survey to obtain a synopsis on the urgent care industry’s primary practice models and physician specialties. This survey will take mere seconds to complete. Final results will be published in UC Access next week. Participate now!
Culture fills in the gaps
In this month's expert blog, Alan Ayers, MBA, MAcc, UCAOA Board Member and Practice Management Content Advisor, explains that for the urgent care operator, culture fills in the gaps between what you train your employees to deal with and what actually takes place in the center. In fact, the stronger the culture, the better prepared are employees to manage the day-to-day uncertainties of a walk-in medical business. When a situation arises for which employees haven't been specifically trained, they can always fall back on the center's values of delivering welcoming, respectful and skillful care.
Please note: You must join Alan Ayers' blog to receive articles and updates and subscribe to a particular blog to be able to post and receive comments.
| UCAOA ACCREDITATION PROGRAM
Demonstrate your commitment to excellence
Congratulations to CareWell Urgent Care of Quincy, MA and PhysicianOne Urgent Care (formerly known as Urgent Care of Connecticut) of Southbury, CT on achieving UCAOA Accreditation. These centers join a growing list of prestigious organizations who have earned the unique mark of excellence for scope of care, quality and safety – an accreditation offered only by UCAOA. This is the highest level of distinction that a center can demonstrate to patients, payers and the medical community. If your urgent care organization is interested in achieving this unique recognition, click here for more information on the UCAOA Accreditation Program.
Secure your booth space for Fall Conference
This year's Urgent Care Fall Conference to be held at the Hyatt Regency Denver at Colorado Convention Center will feature many new educational sessions to help urgent care clinicians and professionals address the most challenging issues they face in daily practice as well as added opportunities for exhibitors to schedule one-on-one time with attendees. This educational networking event spans 2 ½ days from October 9 to 11, 2014, and will showcase many novel products and technologies in the urgent care industry throughout the expansive Exhibit Hall. General exhibitor registration opens today! If you have not already secured a booth space, act now as the Exhibit Hall is selling out quickly. To further awareness of your company or brand outside of the Exhibit Hall, secure one of the many sponsorship opportunities available at or leading up to the Fall Conference.
Outpatient Management of Deep Venous Thrombosis
Acute onset unilateral leg swelling is a common presentation in urgent care and deep venous thrombosis—the subject of this month's cover story—is frequently in the differential diagnosis. In these patients, a systematic approach and use of the Wells Criteria and D-Dimer testing, as described by author Sabrina Sood, MD, is necessary to safely rule out venous thromboembolism. To read "Outpatient Management of Deep Venous Thrombosis," turn to page 9 JUCM online (or in print).
The Journal of Urgent Care Medicine (JUCM) supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to firstname.lastname@example.org for information on our author guidelines.
Don't ask about patient issues
Often when a patient presents at an urgent care center, he or she will indicate a medical issue on the intake paperwork. Then, a medical assistant or triage nurse will ask the patient again to describe his/her symptoms. Upon entering the exam room, the doctor will then ask the patient why he/she is there. The result is that a patient describes his/her issues up to five or six times on a single visit. From the patient's perspective, it's as if nobody gets it. Instead of each member of the medical staff asking the patient to repeat the issue, consider having the first person the patient encounters document thoroughly in the chart, and then the physician and each subsequent person refer to the chart and say to the patient, "I just want to verify that your issues today are..." This will save time, speed throughput, and increase patient confidence.
Dynamic Benchmarking creates comprehensive benchmarking solution for UCAOA
Dynamic Benchmarking, a provider of customized online benchmarking and reporting solutions, partnered with UCAOA to launch a new, comprehensive benchmarking tool. The dynamic, web-based platform measures and compares more than 250 key performance indicators gathered from urgent care facilities from around the world giving them critical insight into the operational and financial performance of their peers as well as their own operations. The survey collects a large amount of information including compensation, demographics, hours of operations and accreditation data. It also asks participants about marketing tactics, technology usage and quality measures all collected via a secure, web-based portal that ensures the anonymity of all participants. While the amount of information collected is vast, most participants can enter the necessary data points in about 30 minutes.
If you have not already participated in this year's survey, there's still time! UCAOA is providing free access to the robust reporting platform when you complete 60% of the survey by June 15; act now.
More patients going to urgent care for life-threatening conditions
Urgent care plays a vital role in the healthcare world, but some healthcare professionals are concerned about a recent trend of patients going to urgent care or doctors' offices when the patients should have called 911 and been transported to the emergency department.
The feel-better business: local urgent care industry sees growth
Savannah Morning News
Across the country, a perfect healthcare storm has created a boon for the urgent care industry, one of the fastest-growing segments in healthcare. In Savannah, Georgia, urgent care clinics have popped up at strategic points around the area, catering to different communities and clientele. With the urgent care industry expanding, will consolidation eventually occur as the market gets crowded?
Hospitals look to urgent care ventures to boost presence, referrals
The Times Picayune
Independent physicians who set up and own stand-alone clinics have historically driven growth in the urgent-care industry. But hospitals are increasingly turning to the model to help grow their footprint and boost referrals. Baton Rouge, La.-based Our Lady of the Lake Regional Medical Center operates 12 urgent care clinics under the Lake After Hours name, partnering with management firm PremierHealth to operate the urgent care clinic network. PremierHealth CEO Steve Sellars said hospitals are drawn to urgent care as a way to ensure patients with sore throats, colds and other minor cases get care without having to visit a crowded emergency room.
Urgent-MD opens new medical facility in New York City
The Medical News
Urgent-MD Family Urgent Care Centers recently opened it latest, 4,000-square-foot, state-of-the-art medical facility at 69-40 Main Street in Flushing, New York. The new Queens location, the third Urgent-MD to open its doors, marks Urgent-MD's first expansion into the Five Boroughs of New York City. At this time, two additional locations are already projected to open on Nostrand Avenue in Brooklyn before the end of the year.
Righttime Medical Care offering urgent care in Germantown
Righttime Medical Care recently announced its 12th urgent care center in Germantown, Maryland; the company's fourth location in Montgomery County. The Germantown Care Center also includes HeadFirst Concussion Care, which provides post-injury medical evaluation for patients of all ages who have suffered mild traumatic brain injury (mTBI).