Benchmarking Survey incentives set to expire June 15
Since 2008, UCAOA has been compiling data on the rapidly growing field of urgent care through its biennial Benchmarking Survey. By obtaining quality feedback from urgent care centers like yours, UCAOA can produce a robust reporting platform that provides you with the necessary metrics to help remedy the challenges you face regarding staffing, compensation, billing, technology, marketing, and many others.
The success of this pivotal survey depends on your participation; therefore, UCAOA is offering FREE access to the reporting platform when you complete 60 percent of the survey by June 15. All data collected through the survey is de-identified and confidential. For more information on the 2014 Benchmarking Survey, be sure to watch our informative video or click here for our website.
Fall Conference: an immersive and empowering event
The UCAOA Urgent Care Fall Conference is an immersive experience for your entire urgent care team. Throughout the 2 ½ day event, our cadre of industry pioneers, center owners, business moguls, and marketing experts will offer their best practices and real-world knowledge as compelling presentations, high-level debates and hands-on workshops. You'll walk away inspired to become a conduit of change, empowered with the necessary tools and knowledge to successfully operate and market your urgent care center. Be sure to secure your seat at the urgent care industry's preeminent educational and networking event: the Urgent Care Fall Conference, from October 9 through 11, 2014, in Denver.
Visit the conference website for more information and mark your calendars with these important dates: June 3-5 – Exhibit Hall registration opens; June 15 – hotel reservations open; and July 1 – attendee registration begins with early tuition rates in effect.
Case Report: Acute Pericarditis
The two key points driven home by the case report in the May issue of JUCM are the dangers of "anchoring" to a diagnosis by a previous provider and the importance of remembering that medical conditions are dynamic and evolve. The patient was a 57-year-old woman with "chest congestion" whose previously treated "upper respiratory infection" was not what it at first seemed. To read "Case Report: Acute Pericarditis," by authors John J. Koehler, MD, and Daniel Murauski, DO, turn to page 27 online (or in print).
The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to email@example.com for information on our author guidelines.
Provide a career path
Is your urgent care center seen by your staff as "just a job" or as a place to have a career? People frequently move from job to job but they stick around and invest time and emotional energy in building a career. The latter results in higher quality patient care, patient satisfaction, and profitability for the business. Communicate to your team opportunities for growth within your organization and establish programs that guide high performers along a path that helps them attain higher status, increased responsibility, and greater compensation within your organization.
If you have tips or advice to share with others, please send your submission along with any photos to Amanda Mannina at firstname.lastname@example.org. Your idea may be included in an upcoming issue of UCAccess.
Tenet rebrands its urgent care centers
Dallas Morning News
Dallas-based Tenet Healthcare Corp. has rebranded its urgent care centers into a national network called MedPost Urgent Care. Before the MedPost branding, Tenet's urgent care locations did not operate under a unified name and often took on names of nearby Tenet hospitals. The expansion of its urgent care business is part of the company's efforts to offer more outpatient services. The company's urgent care division represents a $20 million investment for Tenet.
Healthcare consumerization: side effects may include
Retail transformation in healthcare continues to change our world. Healthcare organizations themselves are now reaching out directly to consumers and figuring out how to be more accessible and transparent. The most innovative organizations are quickly learning how to acquire, retain, and effectively manage new populations, as well as how to inspire loyalty in current members to avoid losing them to the competition. Though healthcare organizations are approaching the problem differently, here are a few common themes.
US Republican seeks private healthcare for waiting veterans
Representative Jeff Miller, chairman of the House Veterans Affairs Committee, asked Veteran Affairs Secretary Eric Shinseki in a letter to allow veterans waiting more than 30 days for an appointment to seek care from private practitioners paid for by the department. Miller said he would introduce legislation to codify such a policy.
HHS releases security risk assessment (SRA) tool to help providers with HIPAA compliance
The HIPAA Security Rule requires that covered entities conduct a risk assessment of their healthcare organization. A risk assessment helps your organization ensure it is compliant with HIPAA's administrative, physical, and technical safeguards while also helping to reveal areas where your organization's protected health information (PHI) could be at risk. Click here to download your SRA tool.
Urgent Care of Connecticut changing name to PhysicianOne Urgent Care
Urgent Care of Connecticut announced effective June 2014, it will operate under the new name PhysicianOne Urgent Care. PhysicianOne Urgent Care is the result of a 15-month process where Urgent Care of Connecticut consulted with current patients and other users of urgent care services, as well as employees, using a combination of qualitative and quantitative research. The process was focused on ensuring that the new name was representative of the quality and expert care that people who utilize Urgent Care of Connecticut for their non life-threatening injuries and illnesses have grown to expect.
ASAP Urgent Care receives Certified Urgent Care Designation from UCAOA
ASAP Urgent Care locations in Milford and North Haven, Connecticut have received the Urgent Care Association of America's (UCAOA) Certified Urgent Care designation, distinguishing them as true urgent care centers along with ASAP's already certified Connecticut facilities in Hamden and Madison.
Net Health celebrates 2,000 facilities
Net Health, a leader in software solutions for outpatient specialty care, announced the implementation and go-live of its 2,000th healthcare facility. Net Health products guide the workflow of more than 34,000 physicians, nurses, and healthcare professionals throughout the US. Today, the company serves hospital and sub-acute markets in five clinical areas: occupational medicine, urgent care, hospital employee health, workplace medicine, and wound care.