UC Access May 21, 2015
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Run-off election
After one of the best member voter turnouts in UCAOA election history, we've experienced the first tie vote. Vote percentages were equal for two candidates: Dr. Sharad Patel and Jeanne Zucker.The run-off election is open May 18-25 at 5pm Central. Even if you voted in April, we need your vote for this run-off election to determine the final director. Get reacquainted with the two candidates and be sure to cast your vote. Members were sent an e-vote ballot this past Monday from Direct Vote. If you do not have your ballot, please contact UCAOA at 877-698-2262.
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Brief survey: OccMed and urgent care services
Many urgent care centers are expanding their service lines to include occupational medicine as a means to increase patient volume and revenue. Is your urgent care center one of these? Let us know by taking our brief survey.
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Additional Resource: Look back at previous UCAOA mini survey data by accessing Data Insights.


How successful people work less and get more done
A new study from Stanford found that productivity per hour declines sharply when the workweek exceeds 50 hours, and productivity drops off so much after 55 hours that there's no point in working any more. Successful people know the importance of shifting gears on the weekend to relaxing and rejuvenating activities. This list contains 10 things that successful people do to find balance on the weekend and to come into work at 110 percent on Monday morning.
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How to win over customers with online reviews
Regency Hotel Management
While this article is geared toward the hotel industry, many of the principles and advice provided are applicable for the consumer-driven urgent care industry. Blogger Gloriann Kueter, director of sales and marketing at Regency Hotel Management, hits on a key point: making time to gather and respond to online reviews is an important part of your customer satisfaction and marketing efforts. Reviews are eye-catching and 4 out of 5 consumers use search engines to find local information and almost 9 out of 10 consumers read reviews when choosing a local company (i.e., an urgent care center).
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Patient perspectives: How wait times could kill urgent care
In this blog article, written by Alan A. Ayers, MBA, MAcc, he explains that for the new generation of consumers there is no longer tolerance of wait but an expectation of immediacy in everything. If urgent care operators continue to operate in "linear time," which necessarily involves patient waiting, they could go the way of the dinosaurs as younger generations who have come to expect "zero wait" start migrating to other, immediate, healthcare options.
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Additional Resource: According to the UCAOA 2014 Benchmarking Survey, most urgent care centers provide a waiting time of 30 minutes or less to see a provider (90%) and 60 minutes or less for an entire patient visit (84%). Purchase this resource to see how your urgent care center compares to more than 200 KPIs.



Interstate telehealth licensing compact passes key hurdle
Healthcare Dive
Alabama is the latest to adopt the Federation of State Medical Boards Interstate Licensure Compact, becoming the necessary seventh state required to adopt the measure. The compact would ease the regulatory process for physicians who wish to practice in other states while maintaining the authority of each state's individual medical board. Eleven other states have pending legislation to adopt the compact.
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Infant antibiotic use linked to illnesses in adulthood
United Press International
Overuse of antibiotics in infants may cause changes in their gut bacteria which can lead to conditions such as obesity, allergies and other diseases in adulthood. The rise of antibiotic-resistant illnesses has raised alarms among doctors and patients about overuse of the drugs leading to their eventual ineffectiveness as strains of diseases evolve to survive them.
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Additional Resource: See results of UCAOA's mini survey from March 11 on antibiotic prescriptions in urgent care.



Fall Conference discount honors Urgent Care Awareness Month
The UCAOA 2015 Urgent Care Fall Conference to be held September 24-26 in New Orleans at the Sheraton New Orleans Hotel provides innovative content, proven strategies and real-world case studies to prepare you for the new era of urgent care.

In honor of the National Urgent Care Awareness Month this May, UCAOA is offering a special $100 discount on Fall Conference tuition when you register by Friday, May 22. Act by the deadline and you'll pay only $700 (members) or $895 (non-members). Your tuition gets you many great benefits and here are some highlights:
  • 2 all-new clinical tracks featuring 20 educational sessions on adult and pediatric case-based presentations
  • Hands-on Clinical Boot Camp with 4 workshops on splinting and casting, joint injections, musculoskeletal exam, and basic or advanced suturing
  • 4 all-new practice management tracks featuring 40 educational sessions
  • All-new poster presentations
  • 2 exhibit hall evening receptions
  • Opening keynote ceremony
  • 12 CME credits
  • 5.75 dedicated exhibit hall hours
  • Additionally, UCAOA is holding its call for speaker presentations for the 2015 Fall Conference. If you have not already submitted your proposal, click here to learn about the practice management and clinical topics that complement the established tracks or you can submit your own presentation topic for consideration. The call for speaker deadline is 5pm CT on Tuesday, May 26.

    Please note: The UCAOA room block at the host hotel — Sheraton New Orleans — will open soon. Please heed our advice and book your accommodations as soon as possible because New Orleans is a popular destination for tourists and other meeting attendees.

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    Live webinar: Top 10 Items to Prepare for ICD-10 Implementation
    Join presenter Amy Dunatov, MPH, CCS-P, ICDCT-CM, on Thursday, May 28 from 1-2pm Central, for the informative live webinar "Top 10 Items to Prepare for ICD-10 Implementation." This one-hour session will review the basic ICD-10 coding instructions and the role of the provider during transition. Fee: members $50 | non-members $70. UCAOA members, log in to the UCAOA web site to register here. Guests, please click here to create a non-member individual profile to be able to register for this webinar and track purchases and CME credits.
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    Additional Resources: ICD-10: Practices should focus on just 3 things, posted on Manage My Practice Blog | New bill aims for ICD-10 transition period, posted on Healthcare IT News



    Reach out to local media using our toolkit
    During National Urgent Care Awareness Month this May, we're encouraging urgent care centers to reach out to their communities and local media to let them know about the importance of urgent care. UCAOA recently launched a members-only library of resources to help you celebrate and showcase your urgent care center's services. The comprehensive toolkit features a variety of valuable guides and materials, including:
  • An overview of working with media, from identifying appropriate types of media to tips for conducting an interview
  • A guide to hosting community events, including a step-by-step planning outline and materials for promoting the event
  • A variety of already-created press releases and emails to send to media — just fill in the blanks with your information
  • UCAOA members can log in and visit the Store today to get this free resource. Not a member? Join today!

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    Team up for a good cause
    UCAOA via FastMed Urgent Care
    The American Heart Association and FastMed Urgent Care team up to support Health Walks across North Carolina in an effort to provide healthy living solutions to the community and to aid in the fight against the state's No. 1 and No. 5 causes of death, heart disease and stroke. Click here for more details on the Heart Walk and to get ideas on how to partner up for a good community cause.
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    Additional Resource: Members, log in to download the FREE UCAOA media toolkit, filled with community event ideas, press release templates, talking points, and more | Be sure to share your tips for success with other urgent care professionals and clinicians, email amannina@ucaoa.org or rreed@ucaoa.org.


    Study: Many ER patients with chest pain can be sent home
    HealthDay News
    Chest pain sends more than 7 million Americans to the ER every year and about half of them are then admitted for further observation, testing or treatment. A study conducted by lead researcher, Professor of Emergency Medicine at the Ohio State University College of Medicine, Dr. Michael Weinstock, analyzed data from more than 11,000 patient visits experiencing chest pain at three hospitals in Columbus, Ohio between 2008 and 2013. Dr. Weinstock's team found that only four people in the study group developed a life-threatening heart rhythm, suffered a heart attack or cardiac or respiratory arrest, or died.
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    Tricare changes, new fees rejected by Senate committee
    Military Times
    In its draft version of the 2016 defense authorization bill, Senate committee members decided against making sweeping changes to Tricare. Instead, the committee bill would make some small adjustments to Tricare pharmacy fees, allow Tricare beneficiaries up to four urgent care visits per year without the need for pre-authorization, and require the Pentagon to publish information about access to care and provide numerous reports on the status of its health facilities and services.
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    FDA issues safety communication for medical device vulnerabilities
    FDA issued a safety communication to help healthcare facilities protect against security vulnerabilities found in two computerized drug infusion pumps manufactured by Hospira, AHA News reports. Last year, news broke that the Department of Homeland Security was investigating possible vulnerabilities in about 24 medical devices, including Hospira's drug infusion pumps.
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    Missed an issue of Urgent Care Access? Click here to visit the Urgent Care Access archive page.

    Missed last week's issue? See which articles your colleagues read most.

    Run-off election
    Reach out to local media using our toolkit
    Urgent care 2.0: New entrants help spur the evolution of an old model
    Partner or DIY? Hospitals go different ways on urgent care
    Survey results: Accreditation

    Don't be left behind. Click here to see what else you missed.

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