Benchmarking Study — Have you compared your urgent care center yet?
UCAOA is committed to providing the most accurate and meaningful industry information possible upon which urgent care owners and operators can rely in order to confidently manage their practices.
Have you compared your urgent care center yet?
A key feature of the Benchmarking Study is trending from prior reports providing urgent care owners and operators with the ability to see and understand in quantitative terms, the evolution of the urgent care industry, thus allowing you to better understand, compare and project the future direction of your own practices as well as the industry as a whole. This feature is equally important to those who supply goods and services to the industry providing information to support product and service development and strategic planning.
This investment by UCAOA represents a starting point for continued comparison and established standards of excellence. A review of business functions, activities, patient base, physician coverage or pricing will give urgent care centers a good sense of how they compare. Highlights of the Benchmarking data include:
For more information or to purchase the 2012 Urgent Care Benchmarking Results, go to www.ucaoa.org/benchmarking. If you've already purchased the Benchmarking study, we're interested to hear your comments. Please send your feedback to firstname.lastname@example.org. We're about to begin preparations for the 2014 study, so your insights and suggestions will help inform the focus of our next study.
- Trends in visits to urgent care centers reporting
- The top ICD-9, CPT, and E&M Codes used
- Average annual revenue, expense, marketing budgets and more
- Clinical staffing strategies
- Provider productivity data
- Average charge vs. average reimbursement
- Percentage of patients using urgent care as medical home
- Utilization of national quality measures
- Average population per center
- Changes in patients per hour and average wait times
Urgent Care Fall Conference — Save the Date!
Mark your calendars! The Urgent Care Fall Conference will be held in Glendale, Ariz. (near Phoenix) on Oct. 3-5. Registration will be open mid-June.
Both one-day and two-day sessions will be available to choose from! Course topics include:
- Hands-on Casting and Splinting and I&D Abscess Skills Lab for Mid-Level Providers
- Reimbursement Strategies
- Comprehensive Clinic Startup
- Urgent Care Marketing — Essentials for Growing Your Business
- How to Reposition Your Center in the Environment of Healthcare Reform
- Improving the Patient Experience, Capturing Repeat Visits and Spurring Word of Mouth
- Clinical Masterclasses
- NEW — Opening General Session on Thursday afternoon
UCCOP/UCAOA Clinical Skills Lab
Many urgent care centers utilize mid-level providers (MLPs — Nurse Practitioners and Physician Assistants) to supplement physician coverage or as primary staff. New graduates from both programs are finding urgent care as a great environment in which to work; however, many new graduates lack the skill set needed to "hit the ground running." Deficiencies fall in procedures such as management of fractures, incision of abscesses, and suturing. To address these areas of deficiencies, UCCOP and UCAOA are offering a clinical course to help bridge this knowledge gap and provide an opportunity for new grads, as well as seasoned physicians that have practiced in other areas, to gain the skills needed to provide quality service in the urgent care environment.
Increasing Urgent Care Awareness with Municipal Signage
One of the strongest marketing assets of an urgent care center is a highly visible sign — prospective patients who drive by are constantly reminded that the center is available to meet their medical needs. But what happens when a center doesn't have good signage visibility? One solution may be to enlist your city or town in erecting blue street signs to direct the public to your center. Alan Ayers, UCAOA Board Member and Content Advisor, explains how the benefits extend to both the municipality and the center.
Posting Requirement Applies to Urgent Care Centers in California
Effective April 1, urgent care centers in the state of California are required to post a notice on how to report suspected human trafficking and provide victims of human trafficking with information on where to obtain help. Senate Bill 1193 requires specified businesses to post an 8.5"x11" notice (at least 16-point font) in English, Spanish and other commonly spoken languages, informing the public and victims of human trafficking of telephone hotline numbers and information about organizations that provide services to eliminate slavery and human trafficking. Fines for noncompliance are $500 (first offense) and $1,000 (subsequent offenses). According to the California Department of Justice, human trafficking is "a modern form of slavery. It involves controlling a person through force, fraud, or coercion to exploit the victim for forced labor, sexual exploitation or both." The Office of the Attorney General has created a special website detailing the posting requirements at: http://oag.ca.gov/human-trafficking/sb1193. UCAOA has also posted information on its website.
Now Online in JUCM
A new urgent care Images Challenge case is now available only on the JUCM website. Review the case of an 8-month-old boy brought to a clinic by a caretaker, who reported that the infant had stopped crawling. Consider what your diagnosis would be, then check the case resolution to see if you were right. Click here to take the JUCM Images Challenge.
The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to email@example.com for information on our author guidelines.
Idea of the Week
Many times patients walk right out of the clinic after treatment or show up having "forgotten" their wallets — to prevent patients from leaving without paying their financial responsibility, any co-pays should be collected prior to the visit. Some centers also require a "cash deposit" or "credit card authorization" for deductibles or self-pay visits.
Facility fees inflate hospital prices for common services
The Denver Post
Facility fees are legal and are becoming more common nationwide as hospitals buy up doctor practices. The extra charges are contributing to inflated hospital prices for common services that bewilder patients and frustrate policy experts. More than 50 percent of doctors are now employed by hospitals, and fast-consolidating hospital chains often add large fees to procedures and tests that are frequently carried out in the same office as before.
Pain relief for next April 15: 4 tax-saving ideas you can do now
By David B. Mandell, JD, MBA, and Carole Foos, CPA
It has only been about a month since April 15, so the "sting" of taxes may be fresh — as an urgent care physician, your income likely puts you in the top marginal federal income tax brackets. This means, after the new tax increases for 2013 — between income, capital gains, Medicare, self-employment and other taxes — you may spend between 45 to 55 percent of your working hours laboring for the IRS and your state. Given these sobering facts, the purpose of this article is to show you four ways to potentially save taxes and possibly motivate you to investigate these planning concepts now, before the end of the year approaches, when it is too late.
Doctors transform how they practice medicine
Kaiser Health News
Dr. Thomas Bellavia transformed his traditional medical practice in Hasbrouck Heights, N.J., into a so-called medical home where patients are seen by teams of doctors and nurses. He says it has paid off in better, more coordinated care for his patients and healthier income for the nurse practitioners and physicians in his group.
Missed last week's issue? See which articles your colleagues read most.
Certain factors drive success of rapid response teams
Clinical expertise is paramount to a rapid response team's effectiveness, but strong teamwork and good communication among multidisciplinary members are critical for optimal patient safety, according to a study.
Ways to reduce paper use in your practice
By Erica Cohen
By this point, you know the importance of recycling — why "going green" isn't only good for the environment but good for your practice. But there's more to it than simply putting out a blue bin. In order to really make an impact, we have to start much sooner. We have to pay attention to our consumption. The less we use, the better it is for all of us — our world, our children and our children's children. Here are five places to start.
Info packets don't help people take ER meds
In a test of services geared toward making sure patients took their prescribed medications after leaving the emergency room, none made a difference, a large new study suggests.