UC Access May 15, 2015
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PRACTICE MANAGEMENT






UCAOA NEWS


Run-off election
UCAOA
After one of the best member voter turnouts in UCAOA election history, we've experienced the first tie vote. Vote percentages were equal for two candidates: Dr. Sharad Patel and Jeanne Zucker. A run-off election will open May 18, 2015 at 8am Central and conclude at 5pm Central on May 25, 2015. Even if you voted in April, we need your vote for this run-off election to determine the final director. Get reacquainted with the two candidates.
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Survey results: Accreditation
UCAOA
UCAOA conducted a brief survey to obtain insight from urgent care centers regarding UCAOA Accreditation. Of those centers that participated, 50 percent are considering pursuing accreditation through UCAOA with the top reason being to improve the quality and safety of your organization. One center's feedback regarding the UCAOA Accreditation process was "We were very pleased with the entire process. The surveyors were very knowledgeable, professional and helpful." More than 220 centers have achieved UCAOA Accreditation and the program continues to grow in response to demand. See this survey's full results.
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Additional Resource: Look back at previous UCAOA mini survey data by accessing Data Insights.


NATIONAL UC AWARENESS MONTH


Reach out to local media using our toolkit
UCAOA
During National Urgent Care Awareness Month this May, we're encouraging urgent care centers to reach out to their communities and local media to let them know about the importance of urgent care. UCAOA recently launched a members-only library of resources to help you celebrate and showcase your urgent care center's services. The comprehensive toolkit features a variety of valuable guides and materials, including:
  • An overview of working with media, from identifying appropriate types of media to tips for conducting an interview
  • A guide to hosting community events, including a step-by-step planning outline and materials for promoting the event
  • A variety of already-created press releases and emails to send to media — just fill in the blanks with your information
  • UCAOA members can log in and visit the Store today to get this free resource. Not a member? Join today!

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    PRODUCT SHOWCASE




    Join UCAOA's Twitter Chat
    UCAOA
    In honor of National Urgent Care Awareness Month, UCAOA is hosting a Twitter Chat on Wednesday, May 20 from 7-8pm Central. If you have a Twitter handle, follow @UCAOA and join the conversation by using #UrgentCareAware. This fun, interactive discussion will answer consumers' industry-related questions. You and your center staff will also benefit from understanding the types of questions patients may have about urgent care. To promote the Twitter Chat, create awareness about urgent care, and encourage patient and staff participation, please post this flyer in your center.
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    Patient Portal re-launched
    UCAOA
    UCAOA recently re-launched the Patient Portal to coincide with National Urgent Care Awareness Month. This revamped and updated web site offers a better user experience while helping to spread awareness about our vital industry to vast patient populations.

    Patients can use the web site as a resource to learn about urgent care services and to find centers in their area. The web site also features a new patient blog to inform consumers about medical topics from an urgent care perspective. Additional site features include an integrated social media widget for Facebook and Twitter, news articles, FAQs sheet, visit preparation guides, and others.

    Ensure your urgent care center is top of mind with consumers by becoming a contributor to the patient blog. This blog will be updated twice a month with original urgent care-specific content. If you're interested in submitting content for the blog, please email rreed@ucaoa.org.

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    BENCHMARKING SURVEY


    Industry survey becomes annual process, improved data collection
    UCAOA
    The UCAOA Urgent Care Benchmarking Survey now gives you the ability to assess your center's current performance, develop unbiased compensation plans, and identify areas for needed improvement on an annual basis. The industry survey also provides you information and insights on how to properly manage revenue and costs, establish and maintain a competitive salary structure, determine appropriate staffing models, identify most utilized recruitment methods, and effectively evaluate E&M, diagnosis and procedure coding benchmarks.

    Those who participate in the survey and complete more than 80 percent will receive FREE the PDF report and access to the interactive platform, which you'll able to download charts as PowerPoint presentations or PDFs with your center's specific data on the graph. Click here to learn how to participate.

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    PRODUCT SHOWCASES

















    MEETINGS & EDUCATION


    Fall Conference: Call for speaker presentations
    UCAOA
    UCAOA is looking for clinical and practice management presentation submissions for the 2015 Fall Conference to be held September 24-26 in New Orleans. UCAOA has four specific practice management tracks that require certain presentations, but we are also accepting original presentation submissions. UCAOA is also accepting case-based clinical presentations geared toward adults or pediatrics. Lastly, UCAOA is expanding its call for presentations to now include poster presentation abstracts to showcase original research, interesting or unique case presentations, innovative and effective educational programs, process development, unique community projects, or to encourage networking among members of the urgent care industry. Every submission is reviewed by the UCAOA Education Committee. Submissions must be received no later than 5pm Central on Tuesday, May 26. Poster presentation abstracts are due by July 1 at 5pm Central. Click here to submit now.
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    PRODUCT SHOWCASE




    Live webinar: Top 10 Items to Prepare for ICD-10 Implementation
    UCAOA
    Join presenter Amy Dunatov, MPH, CCS-P, ICDCT-CM, on Thursday, May 28 from 1-2pm Central, for the informative live webinar "Top 10 Items to Prepare for ICD-10 Implementation." This one-hour session will review the basic ICD-10 coding instructions and the role of the provider during transition. Fee: members $50 | non-members $70. UCAOA members, log in to the UCAOA web site to register here. Guests, please click here to create a non-member individual profile to be able to register for this webinar and track purchases and CME credits.
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    IDEA OF THE WEEK


    Advertise in tourist publications
    UCAOA
    When communities host large, special events that draw many out-of-town tourists — in this example, the 12 major league baseball teams who conduct Spring Training in the Greater Phoenix Area — consider advertising your urgent care center's services in publications targeting that tourist base. Sunburn, food poisoning, blisters, and other minor conditions frequently occur on vacations and tourists can benefit from your urgent care should these conditions arise.
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    Additional Resources: Members, log in to download the FREE UCAOA media toolkit, filled with community event ideas, press release templates, talking points, and more | Be sure to share your tips for success with other urgent care professionals and clinicians, email amannina@ucaoa.org or rreed@ucaoa.org.


    FEATURED COMPANIES




    INDUSTRY NEWS


    Urgent care 2.0: New entrants help spur the evolution of an old model
    Hospitals & Health Networks
    Payers and investors are buying urgent care centers while hospitals are forging partnerships to add consumer-friendly access points for patients. This article highlights urgent care's role in the healthcare industry as a convenient, high-quality, cost-effective option for consumers.
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    Partner or DIY? Hospitals go different ways on urgent care
    Modern Healthcare
    Hospitals and health systems are taking different roads on how to provide urgent care, with some choosing to partner with urgent-care center operators and others building their own. They see urgent care as a way to provide access to patients at lower cost than in their emergency department. UCAOA President-Elect Steve Sellars, MBA, is quoted in the piece and UCAOA statistics are mentioned.
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    Missed an issue of Urgent Care Access? Click here to visit the Urgent Care Access archive page.


    Enduring really long waits at the emergency room
    U.S. News & World Report
    In this consumer-focused piece, tips for a smoother emergency room process are offered. Tip #6 states quicker-care options exist in urgent care centers for low risk situations that can't wait until the next day.
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    Criminal attacks No. 1 cause of healthcare data breaches: 5 things to know
    Becker's Health IT & CIO review
    The threat of data breaches in healthcare continues to rise, and with it rises the incidence of malicious attacks on hospital and health system networks. Here are five key things to know to protect your center and patients' health information.
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    TRENDING ARTICLES
    Missed last week's issue? See which articles your colleagues read most.

    Avoiding Six Signage Peeves: How to Improve the Drive-by Visibility of Your Center
    Celebrate National UC Awareness Month
    Brief survey: Accreditation
    Building boom for urgent care centers shows no signs of letting up
    Physician leaders in the urgent care industry

    Don't be left behind. Click here to see what else you missed.






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