UCAOA Accreditation and Benchmarking Survey: Take advantage of dual savings
Urgent care centers can receive a 5 percent discount on the UCAOA Accreditation Early Adopters Pricing when they participate in the 2014 Urgent Care Benchmarking Survey. To take advantage of this savings, complete the early adopters form and take the Benchmarking Survey by Friday, May 30. This will also allow your center to be eligible for 50 percent off the price of full access to the 2014 Benchmarking reporting platform. Participating in the survey is easy and can take as little as 30 minutes when you have your information at hand. To ensure center anonymity, all data and information is de-identified and only aggregate results will be reported. Multi-site organizations can even submit their data via an Excel template for easier participation. Taking part in this pivotal survey ensures UCAOA has the data available to accurately portray the growing, diverse urgent care industry. For more information on the 2014 Benchmarking Survey, click here.
Certification deadline looms for DOT exams
All medical professionals that perform Department of Transportation-mandated physical examinations must be certified and registered by the Federal Motor Carrier Safety Administration (FMCSA) by May 21 (there is speculation this date could be pushed back). UCAOA is responding to the need for increased training options by partnering with Concentra Health Services Inc. to provide an online Certified Medical Examiner Training course. This 12-hour online course is self-paced, allowing you to train conveniently and affordably.
Participants will register through UCAOA but take the training course using Concentra's learning portal. After successfully completing this training course, you will be able to sit for the National Certified Medical Examiner test. UCAOA has negotiated for members the special discount of $50 off the list price of $350. If you are interested in taking this online course, email firstname.lastname@example.org for further details.
Free webinar: After the Enrollment Deadline: Connecting With the Newly Insured
According to the White House, 8 million people have signed up for private insurance in the Health Insurance Marketplace and another 4.8 million have enrolled in Medicaid and CHIP, many of whom are insured for the first time. Join CMS representatives Susan Gratzer and Stefanie Costello for a free live webinar from 1 to 2 p.m. Central on Thursday, May 29, when they discuss the tools and resources available to help providers and their staff connect with these newly insured patients. Click here for details and to register.
Base decisions on what patients want and expect
Urgent care centers are successful to the extent they meet patient needs better than other healthcare options in the community, which starts with understanding patient "pain points" and then building a service offering that solves them. In this month's practice management article, Alan A. Ayers, MBA, MAcc, UCAOA Content Advisor and Board Member, introduces the concept of "service blueprints" — a tool to identify steps in the center's processes as experienced from the perspective of patients — which can be used to coordinate operations, HR, IT and marketing in developing what the center's service should be and then improving delivery on that service.
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Evaluation of headaches in urgent care part 1: Emergent headaches
Differentiating between potentially life-threatening and more benign headaches can be challenging in urgent care, particularly when the patient's presentation is subtle and nonspecific. Recognizing the signs, symptoms and presentations that can signal an emergent headache is the subject of this month's cover story, by author Jacqualine Dancy, PA-C, MPAS. To read "Evaluation of Headaches in urgent Care Part 1: Emergent Headaches," turn to page 9 JUCM online (or in print).
The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to email@example.com for information on our author guidelines.
Make a personal introduction
Whenever a provider or staff member approaches a patient with whom he or she has had no previous contact, he or she should do so with hand extended saying "my name is [insert first name or professional title and last name], and your name is?" Then, upon learning the patient's name, say "it's a pleasure to meet you, [insert patient name]. My job is to help you [insert role, such as 'verify your insurance benefits,' 'take your vitals,' or 'diagnose your medical concern']." Even if you know the patient's name from the chart, you should still make a personal introduction — some people prefer to be addressed in different ways. According to Dale Carnegie, there is "no sweeter sound than that of one's own name," so once you have made the patient's acquaintance, you should call him or her by name throughout your interaction. Medicine is personal — you'll be surprised of the impact that this "personal touch" has on patient satisfaction.
If you have tips or advice to share with others, please send your submission along with any photos to Amanda Mannina at firstname.lastname@example.org. Your idea may be included in an upcoming issue of UCAccess.
Urgent care a booming trend in healthcare
With many patients seeking more affordable and easier access to care than what is offered by hospital emergency rooms and primary care physicians, urgent care is experiencing a nationwide boom — filling the gap by providing high-quality medical care at more affordable prices. Experts say that urgent care facilities are not just for individuals; companies are increasingly relying on the facilities for occupational services and to provide healthcare to their employees.
Is overprescribing really to blame for antibiotic resistance?
By Lauren Swan
The World Health Organization recently released a report regarding antimicrobial resistance and how it's being found in every part of the world. According to the WHO, the cause of this resistance is overuse and abuse of antibiotic medications, posing a potential threat for civilization as more diseases become drug resistant. However, antibiotics are only available with a prescription, and it's no secret they have become harder to receive in the past 10 years due to possibilities such as this. Yet more drug-resistant diseases have been popping up — whooping cough, gonorrhea and TB, just to name a few. Is overprescribing really at fault? Or are there other factors to consider?
National Nurses Week 2014
American Nurses Association
Every day, nurses step forward embracing new technologies, resolving emerging issues and accepting ever-changing roles in their profession. They lead the way for their patients, colleagues, organizations and the healthcare industry as a whole. Be sure to show your appreciation for nurses everywhere during National Nurses Week, May 6-12. For more information on how you can celebrate, click here.
American CareSource announces strategy to enter urgent care market
Business Wire via The Wall Street Journal
A national network of ancillary healthcare providers announced a strategic decision to enter the fast-growing and highly fragmented urgent care market. American CareSource Holdings will begin initial acquisitions in mid-2014, focusing on centers that have traditionally not had significant capital or the volume of locations to benefit from economies of scale but have strong clinical leadership and growth potential.
AFC takes its patient-first philosophy to Birmingham
American Family Care is reaching out beyond its clinics' doors to extend its signature brand of care to two nonprofit community organizations and the PGA's Champions Tour. The urgent care chain recently signed on to sponsor events planned by the Leukemia and Lymphoma Society, Cystic Fibrosis Foundation, Regions Financial Corporation and the PGA Tour, all taking place in Birmingham, Alabama, AFC's home base.
| The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.