Urgent care centers can support, not replace pediatricians: docs
The American Academy of Pediatrics (AAP) this week released a policy statement specifying that well-managed urgent care centers can be integrated into communities and enhance children's care, but they should not replace children's primary healthcare teams (known as medical homes). The organization recommends that urgent care centers collaborate with local primary care doctors to make sure documents and other communications are promptly transferred. UCAOA member and the 2014 Outstanding Achievement Award recipient, Dr. Robert G. Graw Jr., a pediatrician and chief executive officer of Righttime Medical Care, explains in the article that urgent care centers, for the most part, are not trying to compete with or provide primary care. He adds that urgent care clinics provide trustworthy care at times when children's private physicians are not available and they integrate patient care with what the primary physician needs to know.
Stop using Internet Explorer, US and UK warn
A new Internet Explorer vulnerability has U.S. and U.K. governments issuing a warning to users to find an alternative browser until the flaw is patched. The IE flaw allows attackers to install malware on your computer without your permission, which could be used to steal personal and patient data, track online behavior or gain control of your computer. The flaw affects IE 9, 10 and 11 (and possibly IE 6 and above) running on Microsoft's Windows Vista, Windows 7 and Windows 8.
Urgent care profitability starts with employee engagement
Employee engagement refers to the emotional commitment that an employee has to his/her job. Employee commitment leads to employee satisfaction, which in turn can influence service delivery, patient experiences, medical outcomes and patient loyalty. As such, employee engagement is your first step to center profitability. In this month's expert blog, Alan A. Ayers, MBA, MAcc, UCAOA Content Advisor and Board Member, explains that urgent care operators should consider implementing programs to measure and cultivate employee engagement, especially reward/incentive programs that foster employee accountability for personal and center success.
Please note: You must join Alan Ayers' blog to receive articles and updates and subscribe to a particular blog to be able to post and receive comments.
Urgent Care Spring Convention recordings now available
If you were unable to attend this year's Spring Convention in Las Vegas, now is your opportunity to purchase any of the recorded educational courses through the UCAOA Online Education portal. The course speakers have been audio recorded and synced with their PowerPoint slides so it's almost as if you are attending the session. New for this year, when you purchase a recorded session, an MP3 file is made available for download so you can listen to the audio on a mobile device or another computer. You can purchase the entire convention bundle (57 hours of recorded material) for a 70 percent discount or individual course recordings. Most sessions are available for CME or UCMC credit. For a complete listing of all the Spring Convention recordings, click here.
As an added bonus, UCAOA has made available free of charge the complete video of the Spring Convention's wildly popular keynote "The Loyalty Switch: How to Make Anyone Loyal to You, Patient, Providers, Partners and More," presented by James Kane.
To see this inspiring session, click the link http://uconnect.ucaoa.org/store/view_product.asp?id=2738934, or copy and paste it into your browser and proceed to log into the system for complimentary access.
Additionally, if you plan to submit a speaker presentation for the 2014 Fall Conference, the deadline is Friday, May 2, so act now.
Join us for our next live webinar: May 15
Join us from 1 to 2 p.m. Central on Thursday, May 15, when Paul Edwards, president of CEDR Solutions, presents our next live webinar: The Devil is in the Details — A Guide to the Most Common Urgent Care Policy Mistakes. During this one-hour session, learn the most common employment policy mistakes many urgent care centers inadvertently commit. Obtain the knowledge to understand the policies you can't afford to guess at or borrow from another center; learn how to protect yourself and your practice; and uncover the policies you're missing and desperately need. Register now
Show you support urgent care — take our survey
The field of urgent care is rapidly changing and in order to accurately portray the trends shaping and affecting your urgent care centers, we need your help! UCAOA is now conducting its 2014 Benchmarking Survey as a means to accurately gather data on the urgent care industry. Centers that participate in our pivotal data collection process by May 31 will be rewarded with 50 percent off full access to the reporting platform. You'll gain access to invaluable data on urgent care practices, demographics and models so you can better succeed in running your practice. Participating is easy and can take as little as 30 minutes when you have your information at hand. Click here now to learn how you can get started.
Images Challenges: Crush injury
A new urgent care Images Challenge case is now available only on the JUCM website. Review an X-ray of a crush injury to a man's hand, consider what your diagnosis would be, then check the case resolution to see if you were right. Click here to take the Images Challenge.
The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to email@example.com for information on our author guidelines.
Date medical supplies when received
To effectively manage your center's medical supply closet, be sure label supplies and supply packages with the date when they are received by your center. This can be done by placing an adhesive label on individual items or by using a black marker to label boxes and cases. Be sure to instruct staff to use the supplies with the oldest date first to reduce inventory shrinkage due to expiration.
If you have tips or advice to share with others, please send your submission along with any photos to Amanda Mannina at firstname.lastname@example.org. Your idea may be included in an upcoming issue of UCAccess.
Rapides Regional Medical Center adds new location
Rapides After Hours
Rapides After Hours Urgent Care this week opened a new center in Alexandria, Virginia, located at 3800 Jackson Street Ext. This is the second location in the area for After Hours Urgent Care — the first center opened in Pineville two years ago. The Alexandria facility is equipped with advanced technology including digital X-ray and an electronic medical records system and will offer extended office hours and walk-in care for minor illnesses and injuries. Learn more about Rapides After Hours
DocuTap lands business with Oklahoma healthcare provider
Sioux Falls-based DocuTap has partnered with an Oklahoma City-based walk-in urgent care center to provide electronic medical records and practice management technology. First Med Urgent Care LLC has five walk-in clinic locations in the Oklahoma City area.
Urgent Clinics Medical Care announces opening of women's wellness clinic
Urgent Clinics Medical Care Inc. announces the opening of a Women's Wellness Clinic at its Live Well Clinic in Houston. Urgent Clinics Medical Care also provides women's wellness at all its locations. The clinic will provide women with the necessary exams for proper health to include breast exams, pap smears and family planning.
Nursing careers: Building a robust professional network
By Keith Carlson
Whether you're a satisfied nurse or a nurse who's totally burned out and ready for change, there's no time like the present to develop and maintain a robust professional network. Some of us hear the word "networking" and run screaming in the opposite direction, while others are ready to do the work of forging long-term, meaningful professional connections. Either way, there's no denying that having your own network of fellow professionals to whom you can reach out is a practice worth pursuing throughout your career.
Two HIPAA settlements follow stolen laptops
The National Law Review
HHS Office of Civil Rights (OCR) does not look favorably on violations of the Security Rule. This is evident by the monetary penalties — $1.7 million and $250,000 — recently leveraged against two healthcare entities that reported stolen laptops not encrypted in accordance with the Security Rule. These enforcement actions are part of increased efforts by OCR to conduct enforcement activities on the HIPAA Security Rule. Covered entities and business associates should take measures to ensure that they have adequate procedures in place, particularly encryption of all computers, laptops and mobile devices, to protect the integrity of electronic protected health information. Read more
Additional Resources: Read five ways to avoid health data breaches as posted on Healthcare IT News or the 10 best practices for data breach prevention, response plans as posted on Becker's Hospital CIO.
What's the deal with external cause codes?
By Brooke Andrus
Let's face it: the ICD-10 code set isn't exactly the most enticing reading material. So naturally, mainstream media coverage of ICD-10 has focused on some of the more, shall we say, entertaining features of the coding manual: namely, the external cause codes found in Chapter 20. But while these supplementary codes certainly offer a dose of comic relief — and an endless supply of hilarious writing fodder — they've also elicited more than a few questions. So, without further ado, here's the rundown on what's really going on with external cause codes.
| The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.