UC Access April 30, 2015
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| Opening General Session | Board of Directors' Election Results| UCAOA Awards Ceremony|
| Evening Receptions & Networking | Closing Keynote & General Session|


Keynote 'fascinates' all in attendance
The annual UCAOA Spring Convention held in Chicago officially commenced on Tuesday, April 28 with the Opening General Session and Keynote. UCAOA President Dr. Nathan Newman addressed a crowded room of health providers, summarizing the evolving condition of the urgent care market. From the "doc in the box" of the 1980's to the fastest growing segment of the medical care delivery system in the U.S., urgent care today provides convenient access to cost-effective, quality care. Dr. Newman stressed that in order for urgent care to maintain its growth, the industry must continue to evolve. "We must leave the past model of 'treat and street' and 'one and done' behind. We need to be a part of our community's healthcare delivery system," said Dr. Newman. New key tenets for urgent care success must include integration, partnerships, keeping a pulse on regulation/legislation, and developing new services. "As medical services move toward value based versus volume based, urgent care needs to move with it," said Dr. Newman.

Following the general session, Sally Hogshead took the stage, energizing the crowd with her keynote "How to Fascinate: From First Impressions to Lasting Value." Among her many pearls of wisdom, Sally reviewed the 49 personality archetypes. Her data revealed the audience's collective responses indicating that urgent care workers are 29 percent more inclined to have a "Power" advantage personality, meaning they lead with command. Sally then provided a special, deep-dive breakout session for attendees on how to build your personal brand.

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Congratulations to our new officers and board members
Members voted online and turned out on site in Chicago to cast their votes in the 2015 UCAOA Board of Directors’ Election. When the polls closed at 6pm on Wednesday, April 29, three new directors had been named. Congratulations to Logan McCall (North Carolina), Damaris Medina (California), and Steve Sellars (Louisiana, re-elected). After one of the best member voter turnouts in UCAOA history, we have experienced the first tie vote. Vote percentages were equal for two candidates: Dr. Sharad Patel and Jeanne Zucker. Per UCAOA bylaws, a run-off election will occur in the next 30 days. Please watch your email and future issues of UCAccess for details.

Recognizing the importance of reflecting the multidisciplinary nature of our membership, UCAOA bylaws now allow for a non-physician President — maintaining the core majority of the directors as physicians. The Board has elected Dr. Rob Kimball (North Carolina) as its 2015-2016 president, Steve Sellers (Louisiana) as president-elect, John Kulin (New Jersey) as secretary, Dr. Roger Hicks (California) as treasurer, and Dr. Sean McNeeley (Ohio) as treasurer-elect. Thank you to Dr. Nathan Newman for his service as UCAOA President these past two years as well as to all those candidates who ran for the board.

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Four laureates honored for significant achievements
During the Members’ Breakfast Meeting on Wednesday, April 29, UCAOA held its annual awards presentation to recognize laureates for their significant contributions to UCAOA, urgent care and/or health care. Award nominees are named by urgent care professionals and selected via UCAOA Awards Committee recommendations to the Board of Directors. UCAOA would like to congratulate the following 2015 award recipients:

Community Service Award: Anthony Euser, DO
The Community Service Award is awarded to a UCAOA member individual, organization, or exhibitor that has made a positive impact on the health of the local community. Dr. Anthony Euser is the first recipient to be awarded the UCAOA Community Service Award for his dedicated volunteer work. Every Wednesday for the last nine years, Dr. Euser has been volunteering at a treatment center and K-12 school for emotionally and crisis-affected children and youth. Dr. Euser also regularly travels to a rural part of Colorado to provide services to those who would otherwise have to travel more than 250 miles to see a physician.

Advocacy Award: Radwan Hallaba, MD
The UCAOA Advocacy Award recognizes individuals, organizations, companies, or others who step up to represent the industry and its patients by being advocates through education and outreach to state or national decision makers. The 2015 Advocacy Award goes to Dr. Radwan Hallaba for his dedicated efforts to become a powerful advocate in defense of patient choice. In response to a decision made by South Carolina's largest health insurance company to restructure its urgent care network and restrict patient access to high quality, affordable health care, Dr. Hallaba mobilized a statewide, grassroots effort to bring awareness to the situation, and ultimately helped to overturn the decision to restrict patient choice.

Humanitarian Award: DocuTAP
The new Humanitarian Award recognizes substantial volunteer contributions by an individual, organization or exhibitor that is medically-related and has a positive impact on a national or international cause. The award was given to DocuTAP for the staff's dedicated philanthropy work in the medical community of Haiti. After experiencing devastating conditions in the hospitals and clinics, DocuTAP returned to the U.S. committed to help open an urgent care center and an orphanage for special needs children in Tri Riviere, Haiti.

Lifetime Membership Award: Cindi Lang, RN, MS
UCAOA awards an individual member with lifetime membership in recognition of his or her significant contributions to the association. The Lifetime Membership Award was presented to Cindi Lang, RN, MS, granting her complimentary membership in UCAOA for life. Mrs. Lang has been instrumental in the growth and expansion of UCAOA and the urgent care industry by serving on the board, as Co-Chair of the UCAOA Accreditation Committee and on the UCAOA Benchmarking, Finance, Bylaws and Nominating Committees.

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Sold out Exhibit Hall, high attendance make convention a networking hub
The 2015 Spring Convention Exhibit Hall showcased a sold out floor of nearly 200 companies, displaying the latest urgent care medical devices, software and services. To enhance networking in the exhibit hall, one-on-one appointments for vendors and attendees provided additional face-to-face meeting opportunities and in-depth demos and dialogue outside of dedicated Exhibit Hall hours. During the evening reception on Tuesday, April 28, attendees were able to get their palms read by Mr. Vibe who UCAOA hired as a fun, interactive way to spread the word about the 2015 Fall Conference (Sept. 24-26) in New Orleans.
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Jonathan Bush gives sage advice to urgent care professionals
On Thursday, April 30, attendees of the Closing Keynote & General Session were treated to a book signing of "Where Does It Hurt? An Entrepreneurs Guide to Fixing the Healthcare System," by author and keynote presenter, Jonathan Bush. During his presentation, entitled "Connecting the Healthcare Disconnect," Jonathan spoke about the benefits of Inter-Access, which is the ability for one entity to share information with another one. Jonathan explained how urgent care centers are ideal for providing patients more choices for care at lower prices and can serve as a vanguard of healthcare delivery innovation. Jonathan also facilitated a question and answer session with attendees.

Afterward, Dr. Nathan Newman provided the audience with parting words, reflecting on his tenure as UCAOA President. To a standing crowd, Dr. Newman passed the gavel to the new UCAOA President Dr. Rob Kimball, who took to the podium to thank Dr. Newman for his service and provide a brief outlook on his new position, urging members to get more involved in UCAOA and the industry.

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The secret to creating nursing teams that soar
By Keith Carlson
As a relatively new nurse manager, I'm considering the ways in which I can powerfully inspire my team of nurses to be as functional, dynamic and cohesive as possible. It's clear that 21st-century nurses love strong leadership, but they also like to feel trusted and empowered. It's up to a nurse manager to walk a line that provides both. I serve as the director of nursing and chief nursing officer of a small home health agency, and we're poised to grow at a rapid rate in the next 12 to 18 months. Thus, creating a culture that we can maintain and nurture even as we grow is important to us.
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ONC: Health IT adoption, use has improved patient safety
Health IT Analytics
The increased adoption of electronic health records and other health IT has improved patient safety, according to an issue brief by the Office of the National Coordinator for Health IT, Health IT Analytics reports. The issue brief — which is the first of four that ONC plans to publish by September 2015 — examined four systematic literature reviews and various studies that show how health IT has influenced factors that affect patient safety.
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Missed an issue of Urgent Care Access? Click here to visit the Urgent Care Access archive page.

11 secrets every urgent care worker knows
Yahoo Health
You cut your hand; you've got a fever and don't know if it's the flu; you tripped and your elbow is feeling funky. Should you make a doctor's appointment? Head to the ER? Or go to urgent care? Often the latter choice is the best one.
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Providers rely heavily on old communication
Health IT Outcomes
A survey from communication provider Perfect Serve found healthcare providers are stuck in the past when it comes to communication technologies. Perfect Serve, along with Harris Poll, surveyed nearly 1,000 healthcare providers and found that, when it comes to advances in communication, healthcare still relies heavily on older technologies.
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High hopes, unfulfilled promise: Healthcare groups look beyond portals
By Christina Thielst
The patient portal is sometimes envisioned by healthcare leaders as the one-stop shop for patient-facing technologies. However, the patient portals of most electronic health record vendors today were not designed to accommodate all of the business and functional requirements needed for population health, meeting meaningful use requirements and truly engaging patients to improve outcomes and build loyalty. The healthcare delivery system currently being transformed is moving us much closer toward longitudinal health and a virtual care team approach.
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