UCAccess reader survey
Every Thursday, UCAccess is delivered to more than 10,000 inboxes. To be able to better meet the needs of urgent care business professionals and clinicians as well as industry and financial representatives, UCAOA is conducting a brief 12-question survey. Please take a couple of minutes to participate in this instrumental survey so that UCAOA can continue to meet the needs of the growing urgent care industry.
| Additional Resource: Look back at previous UCAOA mini survey data by accessing Data Insights.
Cast your vote in the 2015 elections
E-voting is now open for the 2015 UCAOA Board of Directors' election. There are four open director positions on the UCAOA Board and running for a seat are Steve Sellars, MBA, (incumbent); Logan McCall, MBA; Damaris Medina, Esq; Sharad Patel, MD, MHA; and Jeanne Zucker. An email was sent out on April 20 to members containing a hyperlink to the online ballot along with user names and passwords. If you did not receive your email invitation, please contact Jami Kral at firstname.lastname@example.org. When casting your vote, you must select four candidates (one for each open position on the board) or else your ballot won't be considered. Please read this informative page on the ballot process. Voting will conclude at 6pm CT on Wednesday, April 29. All UCAOA individual members and designated center member representatives are eligible to vote, regardless of whether you are attending the 2015 Spring Convention (April 27-30 in Chicago). Election results will be announced at the Spring Convention Closing Keynote and published in UCAccess on Thursday, April 30.
Live webinar: Top 10 Items to Prepare for ICD-10 Implementation
Join presenter Amy Dunatov, MPH, CCS-P, ICDCT-CM, on Thursday, May 28 from 1-2pm CT, for the informative live webinar "Top 10 Items to Prepare for ICD-10 Implementation." This one-hour session will review the basic ICD-10 coding instructions and the role of the provider during transition. To register, click here (members $50, non-members $70).
Special discount on UCMC
Earn your Urgent Care Management Certificate (UCMC) to demonstrate your knowledge and confidently lead an urgent care center to the next level of excellence. Nearly all practice management courses held at the 2015 Spring Convention (April 27-30 in Chicago) and listed on the Online Education portal count toward earning your certificate. Apply for UCMC now and receive $50 off the application fee by using the promo code UCMCSpring15.
On-site registration in effect for annual meeting
We're days away from the start of the UCAOA 11th National Urgent Care Convention to be held April 27-30 in Chicago. Attendance is tracking high for our annual event, so if you're planning to register on site at the Hyatt Regency, do so early to guarantee your seat. UCAOA Registration will open on Sunday, April 26 from 7:30-8:30am and again on Monday, April 27 from 7-8:30am and 3-6pm. If we're seeing you in Chicago, be sure to check the weather and download the convention mobile app and handouts beforehand. Please note: the UCAOA headquarters office will be closed from Saturday, April 25 through Friday, May 1; however, if you leave a message or send an email, staff will respond as quickly as possible.
2015 Benchmarking Survey, Phase 1 launches
The urgent care industry is growing rapidly and trying to stay on top of industry trends can be challenging. For this reason, UCAOA has transitioned its Urgent Care Benchmarking Survey from a biennial process to an annual one starting this year. UCAOA also understands that completing an in-depth survey at one time is not feasible for some urgent care centers; therefore, this year's survey has been shortened — 1/3 of the questions were eliminated — and formatted into three phases to ease participation.
An email was sent out on Thursday, April 16 to urgent care centers across the U.S. requesting participation in phase 1 (phase 2 and phase 3 will open in May and June, respectively.) Those centers that complete 80% of the survey (phases 1-3) will receive a free PDF report and access to the benchmarking platform (if your center participated in 2014, your data is retained in the platform for year-over-year comparisons.) If you want to ensure you're included in this instrumental benchmarking tool, send your center's contact information to Jami Kral at email@example.com.
| UCAOA ACCREDITATION PROGRAM
Premier Health achieves accreditation
UCAOA via Premier Health
Baton Rouge, La.-based Premier Health recently achieved UCAOA Accreditation for its 23 urgent care centers located throughout Louisiana. These centers now not only bear the highest designation offered by UCAOA, they also are the first and only centers in the state to be UCAOA accredited. The 3-day accreditation process conducted by surveyors on site at 8 centers and the corporate office was "very comprehensive" according to Premier Health CEO Steve Sellars. To date, UCAOA has accredited 165 urgent care centers nationwide and certified 828 centers. Centers that bear UCAOA Accreditation are considered lower risk, which typically saves them between 2 and 15 percent on insurance premiums. Click here to find a UCAOA accredited or certified center in your area.
First Illinois center receives accreditation
UCAOA via PromptMed Urgent Care
PromptMed Urgent Care (Waukegan, Ill.) has received accreditation through UCAOA, making it the first and only center in Illinois to hold the distinction. UCAOA Accreditation recognizes the more traditional processes associated with quality and safety, but also the scope of services provided. Through the UCAOA Accreditation, a facility demonstrates that it has met nationally standardized criteria to provide high-level care and achieved excellence in the 8 key areas. For more information about UCAOA Accreditation, click here.
| Additional Resources: Purchase the UCAOA self-assessment tool, which allows organizations to uncover policies and procedures in need of improvement | Register on site to attend the UCAOA Accreditation Track to be held on Wednesday, April 29 at the 2015 Spring Convention (April 27-30) in Chicago.
How emotionally intelligent people handle toxic people
Toxic people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people's buttons. Either way, they create unnecessary complexity, strife, and worst of all stress. This article provides 12 of the best, effective strategies that successful people employ when dealing with toxic people.
Physician compensation report
More than 19,500 physicians in 25 specialties participated in the 2015 Medscape compensation survey to describe their compensation, number of hours worked, practice changes resulting in healthcare reform, and how they adapted to the new healthcare environment. According to this year's Medscape survey, the average compensation for specialists is $284,000 and for a primary care physician (PCP) is $195,000, which reflects a general modest trend upward, seen over the past few years. The report also reveals the majority of PCPs (57%) spend 30-45 hours per week seeing patients.
Wait time board, alternative location suggestions
Utah's Intermountain Healthcare, which was recognized by President Barak Obama in 2009 as a model for "accountable care" by integrating providers, hospitals and health insurance on a common electronic medical record and with a focus on population health outcomes and clinical cost savings, posts the "time to see provider" at its 30 InstaCare and KidsCare urgent care centers. Given the close proximity of other Intermountain locations in Utah's population centers, wait times are also posted for other nearby InstaCare facilities. Many of these centers are a 7-12 minute drive time so a patient may determine it's faster to drive to a nearby center than to wait. Combined with a call-ahead service and web app featuring a "get in line" function ... this is a time-saving feature that benefits patients and helps level demand across Intermountain's urgent care footprint.
| Additional Resource: Do you have tips for success to share with other urgent care professionals and clinicians? Let us know by emailing firstname.lastname@example.org or email@example.com.
Urgent care centers are a hospital's care continuum offering
Financial payment models and shifting patient patterns are rapidly transforming the healthcare industry. St. Anthony's Medical Center in St. Louis is banking on the urgent care center becoming a new center of gravity in healthcare.
Universal precautions: They truly are worth it
By Christina Thielst
When a Santa Barbara, California, patient tested positive for Hepatitis C recently, local public health officials investigated the cause. Their analysis included a visit to the patient's physician, where they discovered the medical office was performing injections without following standard/universal precautions to protect themselves and their patients from blood-borne viruses. This presents us with the opportunity for a teachable moment — for physicians, their staffs and the administrators charged with overseeing healthcare processes.
Patient costs rise, ability to pay falls
If you've been feeling a bit more financially strapped when faced with medical bills, you're not alone — not by a long shot. Americans last year were hit both with "skyrocketing" costs for some popular medical procedures, and with health insurance deductibles that are rising at a rate well above inflation.
How big data is changing healthcare
If you want to find out how Big Data is helping to make the world a better place, there's no better example than the uses being found for it in healthcare. The last decade has seen huge advances in the amount of data we routinely generate and collect in pretty much everything we do, as well as our ability to use technology to analyze and understand it. The intersection of these trends is what we call "Big Data" and it is helping businesses in every industry to become more efficient and productive.
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