Participate in the 2014 Benchmarking Survey and be rewarded
Become involved and represent urgent care through participation in the UCAOA 2014 Benchmarking Survey. This year's survey has no participation restrictions, so any urgent care center is welcome to take the survey. Your feedback will help to provide insights into the emerging trends shaping the rapidly growing field of urgent care. As a thank you for your participation, UCAOA will reward your efforts through two different incentive options valued at either $600 or $300.
Furthermore, the 2014 Benchmarking Survey is being conducted on a new secure cloud-based, interactive platform that allows you to log in and out at your convenience, saving your input incrementally. UCAOA encourages you to step through the entire platform, enter your data and experience this new approach to benchmarking. To learn more about the 2014 Benchmarking Survey, click here.
Save the date for Fall Conference
Start making plans to join your urgent care peers October 9-11, 2014, during the UCAOA Urgent Care Fall Conference held in Denver. This annual event spans 2 1/2 days and offers intensive learning and networking opportunities. The programming for this year's event is being redesigned to better accommodate the needs of an urgent care team. An expansive exhibit hall is also being planned to showcase the industry's latest products, services and technologies. Additionally, be on the lookout for UCAOA's call for speaker notice, which will be sent via email next week. If you have an urgent care topic in mind for presenting at the Fall Conference, we want to hear from you. More information will be posted on UCAOA's website and members portal, so check back often.
Marketing Strategies: School, Sports and Camp Physicals
One of the must-read articles in the April issue of JUCM is our practice management piece on a marketing tactic that can reap benefits in patient loyalty: offering school, sports and camp physicals. With their walk-in, extended hours, urgent care centers can meet the need of a community for a convenient venue for these exams. And as parents and athletes get familiar with a facility and its providers, the urgent care center is likely to see them return when illness or injury arise in the future. To read "Marketing Strategies: School, Sports and Camp Physicals" by Alan A. Ayers, MBA, MAcc, turn to page 16 online (or in print).
The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to firstname.lastname@example.org for information on our author guidelines.
Set tone for center with messages
The urgent care center's leadership team can set the tone for the day by the messages it communicates to staff. Using a white board placed in the front office, medical station or other non-patient facing area, consider a daily motivational message to engage staff and emphasize the service level desired for the center.
If you have tips or advice to share with others, please send your submission along with any photos to Amanda Mannina at email@example.com. Your idea may be included in an upcoming issue of UCAccess.
High-end urgent care clinic opens in Effingham, Ill.
A new 3,300-square-foot urgent care clinic called Effingham Express Care will open April 21 in Effingham, Ill., at 1001 Avenue of Mid-America Suite 4. The details of the clinic's build were personally overseen by Dr. Paul Toofan of Chicago. The clinic's atmosphere embodies a calming and peaceful environment and will provide Effingham and the surrounding communities with high-quality healthcare.
Health reform prompts surge of new urgent care clinics
The growth in urgent care clinics may be because of newly insured patients taking part in Obamacare. These patients are now seeking convenient, high-quality healthcare from such urgent cares as Greenwich, Conn.-based ASAP Urgent Care. The company, which was founded by a group of doctors, opened its first clinic in November in Hamden. Since then, it has opened a clinic in Madison and recently opened a new center at 195 Cherry St. in Milford. A fourth center is expected to open in North Haven later this spring.
Urgent care centers see rise in patients suffering from allergies
The Paramus Post
Red, itchy eyes, sneezing and runny noses are plaguing allergy sufferers across the nation as tree pollen counts surge to high levels. That's why sufferers are flocking to local urgent cares like AFC/Doctors Express for a desperate dose of quick allergy relief. Even people who've never had allergy problems are seeing the doctor this spring, as many are misconstruing their symptoms to be a cold.
Urgent care centers gaining popularity in Queens, N.Y.
DNAinfo New York
A growing number of patients use urgent medical centers as an alternative to regular doctors' offices and busy emergency rooms. As a result, urgent care facilities such as Forest Urgent Care Center and CityMD have opened centers in densely populated locations throughout New York City including Rego Park, Forest Hills, Long Island, Queens and other neighborhoods. This influx of healthcare facilities is helping to treat non-emergent aliments previously treated at four shuttered hospitals in the region.
Access Medical Centers opens new urgent care in Oklahoma City area
Access Medical Centers of Oklahoma, a brand of NextCare Holdings, Inc., opened a new center at 2109 S. Santa Fe Ave. in Moore, Okla. This new clinic brings the total number of network locations throughout Oklahoma to 16. This new location also builds upon the alliance between Access Medical Centers and INTEGRIS Health. The two entities have formed an affiliation to ensure patients have a complete continuum of care.
Some doctors look at nontraditional means to make practice thrive
Monroe News Star
Family practice physicians have found they'll have to go beyond traditional care to keep their practice thriving, and many across the U.S. have opened urgent care facilities where patients can be seen without appointments.
Exchange enrollment exceeds expectations, but too early to determine impact
By Pamela Lewis Dolan
The Obama administration's last-ditch efforts to get people to sign up for insurance through the insurance exchanges paid off as the total enrollment numbers exceeded 7 million by the March 31 open enrollment deadline. The enrollment data surprised nearly everyone. Just weeks before the deadline, the Congressional Budget Office revised its estimate of new enrollees down to 6 million. But while proponents of the Affordable Care Act had reason to celebrate, there are still many unknowns that will determine the long-term success of the law.
Drugstores play doctor: physicals, flu diagnosis and more
The Wall Street Journal
Currently there are about 1,600 walk-in medical clinics across the country in drug and big-box stores and supermarkets. The number is projected to double in the next three years due in part to the increased demands of newly insured patients under the Affordable Care Act, according to Accenture. Retail clinics are expanding their services too. For example, some clinics offer management for chronic conditions like diabetes or diagnose patients for some chronic conditions, in addition to treating them. However, big physician groups object to the retail clinics because they say they fragment medical care.
ICD-10: Fact or fiction
By Charlotte Bohnett
As with any major change, the rumor mill churns at a mighty pace. With all the hearsay, telephone games and disbursement of misinformation, it's easy for the myths to swallow the truth. No worries, though. We're here to sort the fact from the fiction when it comes to the latest information on ICD-10. The first bit of fiction is that coders will spend an overwhelming amount of time dealing with external cause codes.
| The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.