Brief quiz: How well do you know Chicago?
In honor of the UCAOA 2015 Spring Convention to be held April 27-30 in Chicago, we're holding a fun trivia quiz to test your knowledge of the Windy City. If you haven't already registered for the annual Spring Convention, there's still time and space available. UCAOA has many special events and tours planned for the 2015 Spring Convention to showcase Chicago's many unique attractions, so be sure to add one on to your Chicago experience. Take quiz now!
| Additional Resource: Look back at previous UCAOA mini survey data by accessing Data Insights.
2015 Board of Directors' Election
UCAOA members, mark your calendars for the 2015 Board of Directors’ Election, which will open on Monday, April 20. For members' convenience, and to speed participation, UCAOA will once again be employing e-voting. If you're not aware of the ballot process, please read this informative page. This year, there are four open director positions; see who's running. Thank you to Dr. Nathan Newman (MD), Laurel Stoimenoff (AZ), Dr. William Gluckman (NJ), and Steve Sellars (running for re-election) for their years of service to UCAOA and the urgent care industry. Drs. Newman and Gluckman as well as Laurel Stoimenoff have completed their second term and are not eligible for re-election, so these members will be rotating off of the Board. Ensure your voice is heard, cast your ballot starting April 20 through April 29 at 6pm Central! Election results will be announced at the 2015 Spring Convention on Thursday, April 30 during the closing keynote.
3 reasons your urgent care can't find great employees
An aging population, increased lifestyle-induced illness, and increased numbers of insured patients are all attributed to the skyrocketing demand for qualified medical receptionists, medical assistants, medical technicians, and primary care clinicians — the workforce needed to keep urgent care running on a day-to-day basis. That's why many urgent care centers hold on to "bad" employees longer than they should. And it's also why they complain "good candidates don't exist." Alan Ayers, MBA, MAcc, UCAOA Content Advisor and Board Director, explains in this month's expert blog that good people are to be found; perhaps they just aren't applying at your center. To improve the quality of your job applicants, it's therefore necessary to cast a "wider net" by listing positions across multiple channels, engaging your social networks, and ultimately — by creating a meaningful, engaging and rewarding workplace that's focused on providing an outstanding patient experience. Please note, content for logged in members only. This article provides 1 UCMC credit in Human Resources.
Earn UCMC credit by reading UCAccess articles
In an effort to make obtaining the Urgent Care Management Certificate (UCMC) more efficient and economical, UCAOA now offers credit-related articles in the Practice Management section of UCAccess. UCMC applicants who are members of UCAOA can receive 1 credit for reading a particular article and passing a 5-question quiz. Upon passing, the credit will reside in your UCAOA profile under My Credits. Up to 5 UCMC credits can be obtained through participation in article-related quizzes. If you're not enrolled in UCMC, get started today. UCAOA is also running a $50 discount on the UCMC application fee when you use promo code UCMCSpring50.
2015 Spring Convention only weeks away
UCAOA is excited to host the 2015 Spring Convention (April 27-30) in our hometown of Chicago! Many special events, tours and outings have been planned for attendees and their family and friends to allow your time in Chicago to be a memorable one. If you haven't added on one of these activities, do so soon because the deadline is Wednesday, April 22. If you still have to make your hotel accommodations, please be aware that the UCAOA room block deadline is Saturday, April 4 for the Hyatt Regency Chicago (host hotel) and Monday, April 6 for the Swissotel (alternate hotel). Start planning your convention week by taking note of the educational tracks and sessions you want to attend, perusing the sold out Exhibit Hall and booths to visit, and being familiar of the networking events. Be sure to share your convention experience on Facebook and Twitter #UCAOA15 for colleagues and peers back home.
RSV on the rise
Children with Respiratory Syncytial Virus (RSV) has been on the rise across the nation for the last several years. Many hospitals are reporting increased admissions among children for RSV this year, and some physicians are speculating that the virus will continue to affect communities through early spring. "RSV has been around for a while. It's nothing new, just every once in a while we see a spike in cases and this happens to be one of those years, said Rahul Bhatia, MD, PICU physician at Loyola University Health System and assistant professor of pediatrics at Loyola University Chicago Stritch School of Medicine."
Genetic mutation helps explain why flu can kill
The Rockefeller University
New research by Rockefeller University scientists helps explain why certain children who catch the influence virus fall so ill that hospitalization is required. The research finding unveiled that two differently mutated copies of the gene IRF7, which encodes a protein that amplifies the production of interferon, can cause a rare reaction to the flu.
Medicare physician pay cuts officially kick in Wednesday
The Centers for Medicare & Medicaid Services said it will hold physician claims for 14 calendar days, thereby delaying 21% rate cuts otherwise set to take effect Wednesday. CMS, among others, is anticipating the Senate will approve sweeping legislation to repeal the "Sustainable Growth Rate" formula that mandates pay levels. The Senate recessed Friday without acting on H.R. 2, which had been overwhelmingly approved the day before in the House.
Hand out social media cards
Urgent care is a consumer-driven industry, so why not tell your patients where they can post reviews of their service and stay in touch with your center via social media. The sample card provided is for a hotel chain, but the concept can be applied to urgent care centers wanting to improve online ratings. Operationally, get staff to hand out cards to patients upon discharge that ask them to review the center online.
Rx: The quiet revolution
A PBS documentary airing on Thursday, April 2 takes a look at how physicians nationwide are trying to rejuvenate the physician–patient relationship and, in the process, empower patients to take charge of their health. From Maine to Mississippi, Alaska to California, the documentary portrays how physicians, nurses and other healthcare professionals are placing the patient at the center of their practice — transforming the way medical care is delivered while lowering costs and improving outcomes. Click here to watch the film now online, search for a local station and scheduled time or to read more about the documentary.
Man fights massive hospital bill
In this news story, a man recounts his ordeal at a local ER for a simple cut he sustained at work. The man initially went to the Middlesex Hospital Marlborough Medical Center in Connecticut where he waited for more than two hours before finally being seen by a physician assistant. The man walked out with a prescription and no procedures performed. Unsure his injury was properly examined, the man left the hospital and went to Physician One Urgent Care in Glastonbury. There, he said his finger was immediately cleaned and drained and the urgent care made sure he had the proper prescription. Both places took his vital signs. The bill at Physician One, for the draining and cleaning of his infected finger, was about $126. The bill from Middlesex, for sitting in the hallway and leaving with a prescription: $1,000.
Urgent care centers brace for influx of patients due to ER closures
In Baton Rouge, Louisiana, two emergency room shutdowns in two years are causing a ripple effect on other area health facilities. Patients needing health care will now rely on the area's remaining medical and urgent care centers. "We are trying to be as prepared as we can," said Randy Olson, chief executive officer of Lane Regional Medical Center in Zachary, about 30 minutes away from one of the closed ERs. Baton Rouge General Medical Center's Bluebonnet location is increasing staffing in anticipation of patient volume shifts. Hospital management will monitor the situation and make adjustments based on demand. The idea is to steer many patients who use emergency rooms for primary care to doctor’s offices and urgent care centers.
State gives nurse practitioners more leeway to treat patients
Nebraska became the 20th state to approve a law allowing nurse practitioners to treat patients without the supervision of a doctor, a move that supporters say is gaining traction as state legislators work to find more providers to care for the newly insured under the 2010 healthcare law. Under the bill signed by Republican Gov. Pete Ricketts, nurse practitioners starting in September will not have to work with a physician to diagnose and treat patients.
150 great places to work in healthcare, 2015
Becker's Hospital Review
Congratulations to these urgent care industry partners and exhibitors of the UCAOA 2015 Spring Convention (April 27-30 in Chicago): athenahealth (booth #711), LocumTenens.com (booth #710) and Net Health (booth #318). These three companies made the 2015 edition of "150 great places to work in healthcare." The 2015 list includes both healthcare providers — medical groups, ambulatory surgery centers, home health providers and hospitals, and health systems — along with other types of healthcare-specific companies such as consulting firms, technology providers, professional organizations, and more.
Experts: 2015 is the year of the healthcare breach
By Scott E. Rupp
Breaches, breaches everywhere. It seems there's no shortage of news about security breaches and their effect on healthcare. In an effort to better paint the picture of breaches in healthcare, Software Advice recently published research focusing on how recent HIPAA breaches, like the cyberattacks at Anthem and Premera Blue Cross, have impacted U.S. patients' trust, treatment and retention. According to the organization, security experts warn that we're in the year of the healthcare hack.
Missed last week's issue? See which articles your colleagues read most.