UC Access March 20, 2014
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UCAOA NEWS


UCAOA unveils its new accreditation program at National Convention
UCAOA
The Urgent Care Association of America today announced the creation of a national accreditation and certification program for the urgent care industry. UCAOA Accreditation is the first of its kind to recognize not only the more traditional accreditation process of quality and safety but also the scope of the services provided by urgent care centers.

The UCAOA Accreditation Program demonstrates the urgent care industry's commitment to offering a systematic and consistent scope of care, quality and safety across all centers. UCAOA established its own program based on its objective to instill a greater focus on the nuances and uniqueness of the industry.

Under the new accreditation program, urgent care centers will be required to meet or ideally exceed UCAOA standards around key operational and clinical care matters including governance, human resources, patient care processes, quality improvement, physical environment, health record management and patient privacy/rights/and responsibilities standards.

Catherine Paradiso, RN, Chief Clinical
Officer at Advantage Care Physicians of
Staten Island, receiving Accreditation
certificate from UCAOA surveyor, Marge
Simat, RN.
These will be measured through comprehensive site tours administered by an independent third party with experience working in urgent care, interviews with patients and staff and other qualitative and quantitative assessments.

More details around the accreditation were announced at the UCAOA National Urgent Care Convention in Las Vegas including recognizing the first UCAOA Accredited Centers, Advantage Care Physicians of Staten Island, N.Y., and DocNow Urgent Care of Rochester Hills, Mich. Click here for more details about the program, to receive an informational packet or to apply as an early adopter and get your center started toward this unique recognition.

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EXCLUSIVE CONTENT


Urgent care 2019 and beyond: Perspectives of 15 urgent care leaders
McGuireWoods
Richmond, Va.-based McGuireWoods law firm recently released a white paper detailing the perspectives of 15 urgent care leaders as to where the industry is headed in the next five years. For balanced insight, the authors chose panelists representing urgent care operations of all sizes as well as those from the association and investment communities. Perspectives include Joanne Ray, UCAOA executive director, as well as UCAOA board members Alan Ayers; Don Dillahunty, DO; and Steve Sellers, MBA. This UCAOA-exclusive content can be accessed in the Members' Only Resources section. Please log in first and click here to access the article.
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SPONSORED CONTENT




MEETINGS & EDUCATION


Attendance soars at UCAOA National Urgent Care Convention, 10th anniversary celebration
UCAOA
The 10th National Urgent Care Convention in Las Vegas is drawing to a close today. This year's event attracted more than 1,100 attendees — one of the largest showings ever — comprising urgent care practitioners, center owners, administrators, managers and investors from all over the world. The sold out Exhibit Hall also surpassed previous years' records with 148 exhibiting companies — of which 60 were new this year — showcasing their products, services and technologies.

More than 50 percent of attendees gathered on Tuesday, March 18, to listen to the opening session. Keynote speaker James Kane enlightened and captivated the crowd with his presentation "The Loyalty Switch: How to Make Anyone Loyal to You, Patients, Providers, Partners and more." His presentation concluded with a surprise ending that left the audience in awe. For those unable to attend, a video of his session will be made available online in the near future.

On Wednesday, March 19, members attended a luncheon to learn about the latest UCAOA activities and progress including the new committee structure and board of director candidate speeches. This year there was one incumbent, Dr. Roger Hicks, and six nominees: Gene Howell, Dr. John Kulin, Eric McDonald, Dr. Sean McNeely, Catherine Paradiso and David Wood. Electronic voting was utilized for the first time to allow members to vote on site or remotely, which increased voter participation. The election closed at 6 p.m. Wednesday, winners were announced shortly thereafter. Thank you to all the candidates and congratulations to the new members of the UCAOA Board of Directors: Dr. Roger Hicks, Dr. John Kulin and Dr. Sean McNeely.

The National Urgent Care Convention's program this year was expanded and enhanced to better address the clinical and practice management education needs of a growing and diverse urgent care audience. Several participants became certified medical examiners listed on the National Registry of Certified Medical Examiners (NRCME) through the popular DOT training course and exam. Other highlights included panel discussions on urgent care mergers and acquisitions and healthcare reform as well as a sold out ticketed session on important and timely issues on coding (e.g. ICD-10.)

More updates about the convention will be provided in the coming issues of UCAccess. If you were unable to attend the 2014 Spring Convention, most of the main convention sessions were recorded and will be made available in four to six weeks on UCAOA's Online Education portal. Be sure to also mark your calendars and join us later this year, when UCAOA will be continuing the celebration of its 10-year anniversary at the Urgent Care Fall Conference, October 9-11 in Denver.

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JUCM


Now online in JUCM
UCAOA
One of the must-read articles in the March issue of JUCM is our practice management article, which is a first for the magazine: An expert roundtable moderated by Associate Editor, Practice Management, Alan A. Ayers, MBA, MAcc. The topic is grass-roots marketing such as community events and sponsorships and the experts are Tina Bell, Gery Derk, Felicia S. Fortune and Hillary Myers. In a live discussion, they presented real-world experience with hands-on approaches to marketing in urgent care. To read "Expert Perspectives in Grassroots Marketing in Urgent Care," turn to page 20 online (or in print).

The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to editor@jucm.com for information on our author guidelines.

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IDEA OF THE WEEK


Sign-in sheet
UCAOA
Many doctors' offices set out sign-in sheets in which patients can see the count and names of the center's census that day. Even when front office staff "marks over" previous patient names for HIPAA concerns, the sign-in sheet forms an initial impression of the quality of the center. A poorly copied, marked up and "public" sheet sets a negative expectation as to the center's quality. As an alternative, consider adopting a sign-in sheet in which each individual patient's name can be removed as a sticker. Peeling off the patient's name and sign-in time (in the patient's own handwriting) creates a permanent record as to what time the patient arrived. Also creating a carbon copy underneath (sealed to the top sheet while on display, for privacy purposes) can provide a clean record of the day's arrivals that can be used to reconcile walk-outs and others who arrived but who were never registered or treated.

If you have tips or advice to share with others, please send your submission along with any photos to Amanda Mannina at amannina@ucaoa.org. Your idea may be included in an upcoming issue of UCAccess.

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MEMBERS IN THE NEWS


Area leaders gather to celebrate Doctors Express Bridgeport opening
Bridgeport News
Dignitaries, local celebrities and businesses gathered recently in Bridgeport, Conn., to celebrate and support the opening of Doctors Express Bridgeport, the new state-of-the-art urgent care that recently opened in the Bayview Plaza.
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MD Now Urgent Care readies 5,000-square-foot facility in Florida
Gnomes National News Service
MD Now Medical Centers, the fastest growing urgent care company in Florida, recently opened its sixth Broward County facility at Lighthouse Point. With its opening, the growing company will have 15 urgent care centers throughout Broward, Palm Beach and Miami-Dade counties.
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Doctors Express West Hartford puts urgent care on fast track
PR Underground
The explosive growth of the urgent care industry is attracting private equity and investor attention across the country. Many of these facilities are run by doctors who believe urgent care is the future of healthcare, offering a much needed alternative to a hospital ER for medical emergencies. But as with any new business sector, innovators find a way to turn a good concept into a great one. Two Connecticut businessmen are using their collective expertise to open a series of Doctors Express urgent care centers, offering a combination of exceptional medical care and impeccable customer service.
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IngagePatient inks deal with Connecticut-based ASAP Urgent Care
Digital Journal
IngagePatient, the premier patient engagement platform, has forged a relationship with ASAP Urgent Care, the fastest growing urgent care provider in Connecticut. ASAP Urgent Care opened its first location last November in Hamden, Conn. The start-up has a broader vision of what an urgent care organization should be with a comprehensive focus on retail medicine and customer experience.
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Urgent care franchise receives UCAOA certification
Westfair Online
Owners of Doctors Express Hartsdale announced their facility at 359 N. Central Ave. has been certified as a Category 1 urgent care center, where only licensed physicians see patients during office hours. The certification from the Urgent Care Association of America "corroborates our mission of delivering quality medical care in a state-of-the-art facility," Doctors Express franchise owner Dan Purugganan stated in a press release.
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FEATURED COMPANIES




INDUSTRY NEWS


Administration plays to young in health push
The New York Times
Persuading millions of young people to buy insurance using HealthCare.gov is consuming every spare moment at the White House as President Obama and his aides race against a March 31 deadline, when enrollment ends for the year. Officials have scaled back their original estimate of signing up 7 million people, to 6 million. But according to recent enrollment figures, more than 1 million sign-ups will be needed to reach the reduced goal by the end of March.
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What's the right solution for ER overuse?
By Trina McMillin
In nearly every emergency room across the country, there are patients waiting to be seen that do not require urgent care. This problem leads to overuse of the emergency department, contributing to ever-increasing healthcare costs. A 2011 survey conducted by the Centers for Disease Control and Prevention reports nearly 50 percent of the patient respondents were in the ED because they did not know where else to go. Discussions related to the misuse and overuse of ERs have continued for 40 years. Here is a look at some of the problems and possible solutions surrounding this issue.
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Some states lag in using electronic health records
USA Today
Less than a decade ago, nine out of 10 U.S. doctors updated their patients' records by hand and stored them in color-coded files. Today, nearly half of all office-based physicians type their clinical notes into computers and maintain electronic files that include patients' demographic information, complaints, procedures, test results and prescribed drugs. While the doctors and hospitals in some states are forging ahead, in other states they are lagging behind.
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Multilingual healthcare providers for a multilingual nation
By Jon Jiliani
Over the past several decades, the United States has become an increasingly multilingual society. This is a marked transformation from the previous "melting pot" ideal, where immigrants and even Native Americans were encouraged to shed their native languages and adopt English. Since 1990, the number of Americans whose primary language is not English has nearly doubled, from 32 million to over 60 million. America, a country that once took pride in being an "English-only" nation has scrambled to adapt. The American healthcare industry has been under particular pressure to respond to a huge uptick in demand for services by non-English speaking patients.
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The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.










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