Survey results: Antiviral medication use
A new study is questioning the effectiveness of antivirals for patients with flu-like symptoms who did not have the flu. UCAOA conducted a brief survey to obtain insight on how urgent care centers are treating patients who may or may not have confirmed flu. Click here to see the complete results.
| Additional Resource: Look back at previous UCAOA mini survey data by accessing our new Data Insights page on our web site. This page can be accessed through the Center Ops tab from the home page of ucaoa.org.
2015 Board of Directors' nominations
The Nominating Committee of the UCAOA is pleased to announce that nominations for Board of Directors have opened. Directors of the UCAOA Board are elected by you, the members, through an online process that culminates at the 2015 National Urgent Care Convention held April 27-30 in Chicago. For the 2015 election year, UCAOA has four open director positions and is looking for stakeholders interested in being part of its leadership as we work together to meet the needs of all sectors (from owner-operators and clinicians to administrative staff to vendors) of the urgent care industry:
Nominations for the candidates for director positions may come from UCAOA members (self-nominations are allowed), and we encourage all of you to consider nominating an individual you believe would represent all segments of the urgent care industry well as a member of UCAOA's Board of Directors. The nomination period is open now through Friday, Feb. 28. Visit www.ucaoa.org/?2015election for further details and to access the nomination form.
All nominees will record a short video to explain their qualifications and commitment as a candidate. During the Members' Breakfast at the National Urgent Care Convention on April 29 in Chicago, nominees will also be given the opportunity to address the members for a brief statement. Electronic voting, beginning on April 20, will be open to all members whether or not they are attending the meeting. To participate in voting, you must be an individual member. Center members will receive a designated voter and the center's vote will be weighted based on the membership level. All participating voters must have an email address on file. To add or update your email address, please contact Jami Kral at firstname.lastname@example.org.
| CERTIFIED URGENT CARE (CUC) PROGRAM
Application deadline approaching
The next deadline for submitting applications or renewals to the Certified Urgent Care (CUC) center program is Friday, Feb. 27. Application fees per site are $295 for UCAOA Center Members/$595 for non-members. Visit our web site for more information about the CUC program, to view the CUC eligibility requirements or to download an application form. For questions, please see the FAQ section, review a sample application with examples of supporting documentation or call UCAOA at 877-698-2262 ext. 3.
Live webinar: Stop hiring warm bodies! Advanced hiring techniques for urgent care owners/managers
Join Kurt Tullar, JD, on Thursday, Feb. 19 at 1pm CT, when he offers his proven strategies for identifying the right employee for a position. A detailed analysis of the state and federal laws of what you can ask in an interview will be discussed as well as the rights of a candidate after employment begins. This advanced, one-hour course will give you the tools you need to find, hire and keep the best employees for your urgent care practice.
Fee: members $50| non-members $70. UCAOA members, log in to the UCAOA web site to register here. Guests, please click here to create a non-member individual profile to be able to register for this webinar and track purchases and CME credits.
2 new PR sessions to debut at 2015 Spring Convention
The UCAOA 2015 Spring Convention (April 27-30 in Chicago) has been completely overhauled to offer you a fresh, innovative perspective on urgent care practice management and clinical content. After attending, you'll walk away with new strategies and best practices to further your business and clinical skills. Debuting at this year's event are two new public relations sessions – PR101: The Importance of Media Relations and How to Work With Media and PR201: Quote This. Not That. A Reporter's Guide for Doing a Great Media Interview. Both sessions will be held on Tuesday, April 28 from 10-11am and 11:15am-12:15pm. Click here to view all the new happenings.
Don't miss the Opening Keynote by Sally Hogshead to be held on Tuesday, April 28 from 8-9:15 am. Sally will explain the science behind her research on personality archetypes so you can harness your unique advantage to get people to listen to you, remember you, and admire you! All Spring Convention participants will be invited to take the Fascination Advantage personality test — a $37 value for free — with results being incorporated into Sally's keynote for a unique, personalized experience!
This also is your last chance to nominate yourself or a colleague for a prestigious UCAOA Award. There are five award categories to select from this year. The deadline for submission is Monday, Feb. 16 at 5pm CT. Award winners will be recognized during the Members' Breakfast Meeting held at the 2015 Spring Convention.
athenahealth to add 1,000 jobs in 2015
Becker's Health IT & CIO Review
Watertown, Mass.-based athenahealth plans to add approximately 1,000 employees this year, according to a Boston Business Journal report. The growth of anthenahealth's workforce may be attributed to recent acquisitions of a cloud-based EHR and financial solutions provider and a web-based clinical applications and EHR platform. "We acquired key personnel, a product footprint and a successful operating client base that we can learn and grow with," said athenahealth CEO Jonathan Bush in an investor conference call, according to the report.
| Additional Resource: Register to attend the 2015 Spring Convention to hear athenahealth CEO and Co-Founder Jonathan Bush as he calls for a revolution in health care during his closing keynote on Thursday, April 30 from 8-9:15am.
Anthem hack liability hinges on due diligence
Anthem Health, one of the nation’s largest health plans, earlier this month announced it was the target of a very sophisticated external cyberattack that affected 80 million people and may have compromised personal data such as names, birthdays, medical IDs/social security numbers, street addresses, email addresses, and employment information, including income data. This is the largest breach of healthcare sector data in U.S. history. Anthem potentially could face record-busting fines for violating the Health Insurance Portability and Accountability Act, a barrage of civil lawsuits from angry customers and have to spend substantial amounts (between $100 and $200 million) to notify consumers and pay for credit monitoring (read more).
While health data breaches have typically stemmed from mundane mishaps — a misplaced, unencrypted laptop with sensitive patient information — the hack of Anthem's computer system may spur more big data breaches, as this article predicts.
As healthcare organizations continue to adopt and use electronic health records, it’s important to protect patients' information for your urgent care center's reputation and bottom line. The takeaway: be sure your urgent care center...
UCAOA members can sign in to purchase for FREE the one-hour recording HIPAA Issues for Urgent Care. Non-members can purchase the session for $70. Not a member of UCAOA? Join today!
- Implements and maintains a comprehensive data security program to protect health information;
- Uses readily available measures to identify commonly known or reasonably foreseeable security risks and vulnerabilities to this information;
- Uses adequate measures to prevent employees from accessing personal information not needed to perform their jobs;
- Adequately trains employees on basic security practices; and
- Uses readily available measures to prevent and detect unauthorized access to personal information.
Hospira recalls ketorolac tromethamine injection
U.S. Food and Drug Administration
Hospira, Inc., has announced a voluntary recall of ketorolac tromethamine injection, USP in the United States and Singapore due to potential particulate. The presence of particulate has been confirmed through a customer report of visible, floating particulate identified in glass fliptop vials. The particulate was identified as calcium-ketorolac crystals. Multiple lots are impacted by this recall; refer to the addendum for product list and lot information.
Open Enrollment ends Sunday, Feb. 15
UCAOA via CMS
Open Enrollment for the Health Insurance Marketplace ends on Sunday, Feb. 15, 2015. This is the last chance for consumers to get covered for 2015. More than 9.9 million people have already found coverage, and 4 out of 5 people who sign up receive financial help with their monthly premium. Through Jan. 16, 7.16 million people selected or were automatically re-enrolled in a plan in the 37 states that are using the HealthCare.gov platform for 2015, including Oregon and Nevada. Of those:
The states of California (1.2 million) and Florida (nearly 1.3 million) have had the highest plan selections to date.
- 87 percent selected a plan with financial assistance;
- 35 percent or 2.5 million were under 35 years of age; and
- 58 percent (4.16 million) reenrolled in a Marketplace plan and 42 percent (3 million) selected a plan for the first time.
Nearly 5.5 million people visited HealthCare.gov in the past two weeks, 1.1 million of them shopped for plans, and close to 700,000 submitted an application. Consumers should visit HealthCare.gov to review and compare health plan options. Find local help at: Localhelp.healthcare.gov, or call the Federally-facilitated Marketplace Call Center at 1-800-318-2596. TTY users should call 1-855- 889-4325. Translation services are available, and the call is free.
Launch a fundraising token program
UCAOA via St. Louis Post-Dispatch
UCAOA member Total Access Urgent Care is hosting the TAUC Token Program, a fundraising opportunity for students to receive a quality school or sports physical at a discounted price. Participants pay a reduced fee of $35 for a physical and half of that fee ($17.50) is donated to his or her favorite organization. Funds raised can be used toward new uniforms, travel expenses or anything else the organization needs. Read more about the TAUC Token Program.
Licking Memorial adds services, outreach to community
Ohio-based Licking Memorial Health Systems continues to expand services so residents can get their health care locally. President and CEO of Licking Memorial Health Systems, Rob Montagnese, this week spoke to a room of 100 attendees during the LMH Corporate Breakfast. In his address, Montagnese said "As a community hospital, we need to earn the community business and their respect." LMH continues to expand services as they maintain 30 off-campus buildings in addition to the hospital. At LMH’s Pataskala and Granville urgent care centers, patient visits have increased 24 percent from 2013 to 2014.
NewME Urgent Care clinic fills healthcare niche
Napa Valley Register
NewMe Urgent Care provides medical care to the residents Solano County, Calif. The urgent care center is the only walk-in medical provider sitting between two major communities containing nearly 100,000 people. NewMD's facility offers routine medical care, minor surgical procedures (suturing lacerations), eye exams, and blood testing, X-rays and more.
Addressing germ hot spots to help prevent spread of influenza
Infection Control Today
With the flu widespread in 46 states and the peak still expected to hit in February, healthcare practitioners can still can help to prevent the spread of flu especially in the waiting room. Centers can follow simple steps to make sure those coming into their waiting rooms are protected.
Google works with Mayo to add medical facts to search results
Google is working to provide users who search information about common health conditions search results that include typical symptoms, treatments and whether a given condition is contagious. The new information will appear in what Google calls the Knowledge Graph, which provides relevant facts boxed to the right of search results. This search feature isn't intended to act as medical advice, but give users a basis on what to ask their primary or ambulatory service provider.
| Miss an issue of Urgent Care Access? Click here to visit the Urgent Care Access archive page.
Millennials are reshaping healthcare
By Scott E. Rupp
Global consumer collaboration consultancy Communispace recently released a report called, "Healthcare without Borders: How Millennials are Reshaping Health and Wellness," which examines millennial healthcare values and how they will impact businesses across the industry. The report focuses on several areas of millennials' lives, including technology. Millennials are far more likely than other generations to rely on mobile and online tools to monitor and maintain their health, the report states.