DOT Training Course and Exam offered on-site at UCAOA National Urgent Care Convention
All medical examiners who conduct Department of Transportation (DOT) physical examinations for Commercial Motor Vehicle (CMV) drivers must complete training on the Federal Motor Carrier Safety Administration's (FMCSA) physical qualification standards. Held as a Pre-Course at the UCAOA National Urgent Care Convention, the DOT Training Course and Exam provide a convenient opportunity for healthcare clinicians to not only take the course but also sit for the exam, which will allow you to meet the certification requirements for the evaluation of CMV drivers. Comira Testing will be proctoring the exam on Tuesday, March 18 and Wednesday, March 19. If you have previously taken the DOT Training Course but have not sat for the exam, you may register here just to take the exam on-site at the convention. For complete details on this training course and exam as well as to access candidate requirements, click here.
A simple solution to urgent care billing woes
Does the registration staff of your urgent care center verify every patient's identity, contact information and insurance eligibility on every visit? Or do you assume that for established patients, that the patient's information has not changed? In this month's expert blog, UCAOA Content Advisor and Board Member Alan Ayers, MBA, MAcc, describes how failure to verify a patient's demographics prior to every visit can expose a center to liability for healthcare fraud, increased accounts receivable days, bad debt write offs and administrative billing costs. But, as Ayers describes, there is a simple, practically cost-free solution available.
Please note: You must join Alan Ayers' blog to receive articles and updates and subscribe to a particular blog to be able to post and receive comments.
Hotel room block selling out
This year's National Urgent Care Convention will be held at the Paris Las Vegas Hotel & Casino in Las Vegas. This property is located right in the heart of the Las Vegas Strip and features much of the same ambiance and energy of Europe's most romantic city, Paris, with all the excitement of the entertainment capital of the world, Las Vegas. If you are registered to attend a Pre-Convention Course and/or the Main Convention but have not secured your hotel accommodations with UCAOA, act now as the room block is selling out and set to expire on Friday, Feb. 14.
Free live webinar: Health Insurance Marketplace Enrollment
Join us for a live webinar from 1 to 2 p.m. (Central) on Thursday, Feb. 13, as Susan Gratzer of the Centers for Medicare and Medicaid Services discusses the patient enrollment process for the Health Insurance Marketplace and the available tools and resources for providers and consumers. There is no fee to register for this webinar; however, no CME or UCMC credit will be available. To register, click here.
Measuring patient loyalty
Successful urgent care centers must have a strong mix of established patients, who consider the center their first choice when an episodic health need arises. Because urgent care needs should be episodic versus longitudinal, presumably, patients will return to an urgent care provider when future needs arise if they were satisfied with (or at least tolerable of) the experience. Does your center measure patient loyalty, meaning, what percentage of urgent care patients return to the same center for subsequent unique medical episodes over a one-year period? In looking at loyalty, back-out re-checks/follow-ups related to an initial episode (same ICD-9 code) because such may entail incorrect diagnoses, ineffective prescriptions or other issues that don't necessarily indicate loyalty. Tracking patient loyalty over time can provide guidance as to how well your center is meeting patient needs and what they think of the experience provided.
Additional resource: Don't miss the UCAOA National Urgent Care Convention's Opening Address and Keynote from 7:45 to 9:15 a.m. March 18, when guest speaker James Kane presents "The Loyalty Switch: How to Make Anyone Loyal to You, Patients, Providers, Partners and More." To view the entire convention program, click here.
If you have tips or advice to share with others, please send your submission along with any photos to Amanda Mannina at firstname.lastname@example.org. Your idea may be included in an upcoming issue of UCAccess.
| CERTIFIED URGENT CARE PROGRAM
Certified Urgent Care centers reach more than 600
During the fourth quarter of 2013, 54 more facilities were awarded the Certified Urgent Care designation (CUC), making the grand total of CUC centers more than 600. Certification helps patients and the public identify urgent care centers and promotes and advances the urgent care industry. Each certified center has met nationally standardized criteria specific to urgent care centers, which clearly describe the level of services provided. Click here to view the latest centers that were awarded the Certified Urgent Care Center designation. If you are registered to attend the National Urgent Care Convention, learn more about the benefits and application process of certification and recertification during the UCAOA Certification session from 10 to 11 a.m. March 20.
Now online in JUCM
Otorrhea is one of the most frequent clinical presentations in urgent care. Examination of the ear ideally requires ear suction, but that is not possible in most clinical settings. Commonly available supplies, however, can be used to achieve ear suction, as described in JUCM's latest Web-exclusive article. To read "Tricks of the Trade: Ear Suction Kit" by Ali Ahmadizadeh, MD, — available only online — visit http://jucm.com/read/casereport.php?casereport=40.
The Journal of Urgent Care Medicine supports the evolution of urgent care medicine by creating content that addresses the clinical practice of urgent care medicine and the practice management challenges of keeping pace with an ever-changing healthcare marketplace. Are you an urgent care provider who would like to write for our journal? Send an email to email@example.com for information on our author guidelines.
Urgent care coming to south St. Louis location
St. Louis Business Journal
Total Access Urgent Care is investing $1.2 million to open a new facility and expand an existing location in south St. Louis, at 6900 Chippewa St. The Chippewa Street location will open in May and will be the third urgent care opened in nearly a year for Total Access Urgent Care.
New urgent care clinic presents alternative when seeking healthcare
MedExpress Urgent Care opens new center in Greenwood, Ind., as new alternative in healthcare. The facility on South State Road 135 will be the company's 11th in the state.
Top physicians referred by urgent care
FastCare, a provider of urgent care in Miami, announced that an extensive network of medical professionals has signed on to provide specialized referral-based care for patients with specific medical needs.
University of Buffalo expands healthcare options for students
University of Buffalo, New York, announced a new collaboration with MASH Urgent Care to provide treatment for students after hours. "This newly-formed partnership with MASH Urgent Care provides a win-win proposition for the UB student and addresses a longstanding issue of after-hours and weekend medical care for our student body," said Dennis Black, vice president for university life and services.
Doctors Express celebrates 1st anniversary, announces new medical director
The Bound Brook, N.J., office of Doctors Express will celebrate the first anniversary of its opening and the appointment of new medical director Nader Habib, MD, by offering free blood pressure screening throughout February — American Heart Month.
American Family Care opens new center in Clarksville, Tenn.
The Leaf Chronicle
American Family Care has opened at 1763 Madison St. in Clarksville, Tenn. The clinic which offers primary care, urgent care, minor emergency treatment and occupational medicine has been open for two weeks. American Family Care was founded 30 years ago by Dr. Bruce Irwin. The Clarksville location is the company's 44th, and the sixth in Tennessee.
To schedule a doc visit, get in line
Kaiser Heath News
A survey of physician practices in 15 metropolitan areas across the country, which was taken before the health law expanded coverage, found that the average wait time for a new patient to see a physician in five medical specialties was 18.5 days. The longest waits were in Boston, where patients wait an average of 72 days to see a dermatologist and 66 days to see a family doctor. The shortest were in Dallas, where the average wait time is 10.2 days for all specialties, and just five days to see a family doctor.
Study: EHR beliefs tied to gender, personality
By Pamela Lewis Dolan
It's an established fact that for technology implementation to be successful, there needs to be some flexibility in order to meet the individual needs of those learning the new systems. Researchers at the University of Florida conducted a survey of 126 third-year medical schools to determine which personal characteristics related to their perceptions of electronic health record systems. Among their findings was that men were more likely than women to report that EHRs were easy to use. But some officials caution that it would be bad to place people in groups based on gender, culture or personality.
CVS to stop selling cigarettes by Oct. 1
The Washington Post
Pharmacy chain CVS announced this week it will stop selling tobacco products at its 7,600 locations across the United States. By jettisoning tobacco products, CVS can further define its pharmacies as full-fledged healthcare providers and strike more profitable deals with hospitals and health insurers. CVS stores already are home to more than 750 MinuteClinics, the country's largest chain of pharmacy-based health clinics.
Food for thought: Resilience in the face of adversity
By Karen Childress
To be human is to be occasionally faced with adversity, hardships and challenges. One day, you're happily minding your own business, and then out of the blue you're given a diagnosis you never expected, or you're named in a malpractice case, or your trusted practice manager or spouse suddenly announces his/her departure. Adversity doesn't have to be as dramatic as those examples to have a significant emotional impact. Smaller setbacks like getting into a fender-bender or having a real estate deal fall through at the last minute can wreak havoc, at least temporarily, on the psyche.
| The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.