Benchmarking Survey Participation
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The Urgent Care Benchmarking Survey is a web-based survey designed to help you measure the financial performance and practice management of your center.  

Calendar year 2015 data collection is now closed.


Those who complete at least 60% of the survey will receive immediate access to the platform!


Who can participate

  • Any urgent care center that was open all of calendar year 2015 can complete the entire survey.  If you were not open all of 2015 contact Jami Kral for an alternate survey.
  • Both UCAOA member and non-member centers are eligible to participate
  • If you have several centers to report and would like an Excel spreadsheet for faster input, download the Excel version of the survey.

How It Works

Step 1: Gather Reports

It is recommended that the following statements and reports are gathered prior to beginning the benchmarking survey:

  • Profit and loss statement for 2015 for the Finance section
  • Payroll reports for the Compensation section 
  • CPT code reports to show # of claims for 99201-99215 & S9083
  • Diagnosis and Procedure ranking report to submit top 10 Diagnosis & Procedure codes
Step 2: Review the survey questions

We recommend that you download the list of survey questions and review them before you begin.

Step 3: Register your center

NOTE: If your center participated in the 2014 or 2015 survey, do not re-register. (See below for instructions on how to get your login credentials)

During the registration process you will be asked to:

  • Enter center name, address, city, state
  • Identify the "authorized data respondent"
  • Enter name and email address of the respondent
Step 4: Start entering your data!

Upon submitting your registration information you will be taken directly to the survey platform where you can begin the survey!

Did you participate in the benchmarking survey in 2014 or 2015?

If your center participated in 2014 or 2015 you will not need to re-register.  
Visit the survey home page and enter your USER NAME and LOGIN.  They are the same as prior years.

You can also reset your password if you have forgotten your credentials.


You can click Support in the top right navigation to access help documentation and other resources or contactJami Kral for assistance.

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