Practice Management Resources
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Practice Management Table of Contents

Billing & Coding
Human Resources
Occupational Medicine
Patient Satisfaction 

Billing & Coding


Template Contract Summary

Center Costs Worksheet

Patient Payment Notification Form - This form is used at the front desk to communicate a center's billing practices in regards to co-pays and deductibles.  The form clarifies to patients the amounts dues at the time of service, as well as balances that may be billed or refunded.

Front Office Staff Scripting: Billing Practices - This document provides scripting for front office personnel on common patient questions regarding collections at time of service—and provides center administrators with role playing exercises in training staff on how to deal with patient concerns at the front desk.

Coding Documentation Standards

X-Ray Billing & Reimbursement

Cash Payments & Discounts

Urgent Care Financial Policies for Patients

Facility Fees

Medicare Reimbursement for Physician Assistants 




Sample - Monthly Hourly Breakdown

Sample - Cost Benefit Analysis

Urgent Care Center Clinic Staffing per FTE Provider

Best Practice Budget Spreadsheet

Ten Financial Controls to Protect Your Urgent Care Practice

Urgent Care: How to Thrive in Tough Times



Against Medical Advice

Front Office Triage


Immigration Physicals - Quality Assurance Checklist

Immigration Physicals - Sample Fee Schedule


Medical Transfer Request

Progress Form

Patient Referral

Patient Satisfaction Survey 

Refusal of Care

Referral to Imaging 

Referral to Physical/Occupational Therapy


Discharge Instructions now available as a convenient downloadable Word document!


Human Resources


Five Activities for Cultivating a Motivated Center Team

Sample Urgent Care Dress Code Recommendations 

Paid Time Off  policy example

Sample Organizational Chart

Medical Certification Guidelines for the Commercial Driver 


Occupational Medicine

Occupational Medicine - Keyword Searches (SEO)

Sample Return to Work Authorization Form

Workers Compensation State Websites - Listing of state Workers Compensation commission websites that provide information for providers about workers compensation coverage, fee schedules, provider eligibility, and reimbursement processes--as well as statutes, forms, publications and contact information.

Occ Med Links

Occupational Medicine Skills Assessment


Patient Satisfaction 

Walgreens Investigation: A Reminder For Patient Privacy Diligence

Urgent Care Providers Should Think Twice When Setting Copy Fees -

Healthcare from the Patient's Perspective

Five Activities for Improving Patient Satisfaction

Ten Activities to Safeguard Patient Privacy

Posted vs. Actual Operating Hours

The Exceptional Patient Experience Pledge

Lean Thinking in Urgent Care: Patients’ Perspective of Value

Patient Satisfaction Survey 


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