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Urgent Care Association of America (UCAOA) has learned of a fraudulent company that is attempting to do business with UCAOA exhibitors and attendees by soliciting them for sleeping rooms in regards to the 2016 National Urgent Care Convention to be held April 17-20 in Kissimmee, Florida at the Gaylord Palms Resort & Convention Center. UCAOA does not endorse booking hotel reservations via another company or source. We ask that you contact directly the Gaylord Palms (the official hotel of the UCAOA 2016 National Urgent Care Convention) to secure your hotel accommodations for the upcoming convention.

The Gaylord Palms Resort & Convention Center does not make phone calls to exhibitors or attendees, encouraging you to book with them. Our 2016 National Urgent Care Convention room rates at the Gaylord Palms are: Single/Double $199/night + 7% sales tax and 6% occupancy tax;
Triple $219/night + plus 7% sales tax and 6% occupancy tax; and Quadruple $239/night + 7% sales tax and 6% occupancy tax. 

If you receive any solicitations either via email or telephone from other third parties/vendors incorrectly identifying themselves as an official UCAOA housing representative or member of exhibition services, we ask that you please delete the message immediately, ignore any further requests, and contact UCAOA immediately at 877-698-2262.

What is Room Poaching?

Room poaching is a practice that is carried out by third-party companies unaffiliated with UCAOA that act as travel agencies, wholesalers, destination management companies, or in this instance “exhibition services,” to solicit attendees and exhibitors for room reservations. Often room poachers may misrepresent themselves as the official housing provider and contact registrants and exhibitors by fax, email or phone with offers for cut-rate housing. The poacher might incorrectly inform registrants and exhibitors that the hotel room block is “virtually sold out and if they do not book immediately, they likely won’t get a room for the conference.” This is false. UCAOA monitors our room block every day and will add rooms if necessary.

When UCAOA secures sleeping rooms at hotels for our convention (commonly referred to as hotel room blocks), the properties are researched to ensure that attendees and exhibitors are adequately accommodated. These room blocks are established to ensure that rooms meet our standards and are offered at a discounted price.

Room poaching poses numerous problems for you and UCAOA:

  • Room poachers often do not deliver on promises to customers. When participants arrive, the reservations are non-existent or the hotels are located far from the convention.
  • Sometimes the rooms have been canceled with hefty cancellation charges placed on the guest’s credit card.
  • By booking outside the block, UCAOA could be held financially liable to the hotels under contract, creating a negative perception of the meeting and decreasing our negotiation power for events.

Thank you,
UCAOA Convention Services

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